Maddison from VHL came to my property today after waiting since may for a part to come for works needed they sent her out for a wrong job but she saw what needed to be done had a part in her van and f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Review taken on behalf of resident - Gurjit is a professional at the top of his game, knows what to do and does it brilliantly, more than that when i asked him about the hot water being too hot h... See more
Company replied
We had Maddison come and change our heaters who did an absolutely amazing job! Very friendly, professional and thorough with the work and made sure we fully understood everything. We are very happy an... See more
Company replied
Wai Hong was super kind and helpful he came in and straight away figured out the issue. He was very patient as we have a child in the house who was a bit overly curious with him while he was working a... See more
Company replied
Company details
Written by the company
Specialist Property Services for Housing Providers & Businesses Since 1992. With over 33 years of expertise, VHL Mechanical is a trusted provider of boiler, plumbing, electrical, air conditioning, and renewable solutions across Greater London. We work closely with housing associations, local authorities, and commercial property managers to deliver high-quality, compliant, and responsive services. From emergency callouts to long-term planned maintenance, our Gas Safe and NICEIC certified engineers ensure your buildings remain safe, efficient, and operational year-round.
Contact info
333/335 High Road, HA3 5EQ, London, United Kingdom
- 0208 102 9898
- enquiries@villageheating.co.uk
- www.villageheating.co.uk
4.7
Excellent
773 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Maddison and jeevin was really helpful…
Maddison and jeevin was really helpful today
October 6, 2026
Unprompted review
Great service from the technicians
Great service from the technicians
October 5, 2026
Unprompted review
Disgraceful service
Disgraceful service! Couldn’t even install a radiator correctly. Damage to the adjoining wall then ignored emails and when I finally got to speak to someone they refused to come back out and repair the damage they’d caused as they no longer had the council contract! Hardly surprising when you see the quality of their work. Have photos showing the damage but they weren’t interested
September 28, 2026
Unprompted review
Jeevan and billy completed what was…
Jeevan and billy completed what was required and both done a good job
September 25, 2026
Unprompted review
Reply from VHL Mechanical
Hi there,
Thank you for your kind feedback. We’re delighted to hear that Jeevan and Billy completed the required work and both did a good job.
We’ll be sure to pass your comments on to them both. We really appreciate you taking the time to share your experience.
— VHL Mechanical
Billy do a great job
Billy did a great job, he solved the heating problem.
Very professional 👌🏾👍🏾
September 16, 2026
Unprompted review
Reply from VHL Mechanical
Hi Connie,
Thank you for your kind feedback. We’re delighted to hear that Billy resolved the heating problem and provided a professional service throughout the visit.
We’ll be sure to pass your comments on to him. We really appreciate you taking the time to share your experience.
— VHL Mechanical
Maddison from VHL came out today to…
Maddison from VHL came out today to change my radiator and she was lovely! Really friendly, polite and professional. She got everything sorted quickly and was just genuinely nice to deal with. Really happy with the service, thank you Maddison 😊
September 16, 2026
Unprompted review
Reply from VHL Mechanical
Hi Charlotte,
Thank you for your wonderful feedback. We’re delighted to hear that Maddison was friendly, polite and professional, and that she completed the radiator replacement quickly and efficiently.
It’s especially pleasing to know that she was such a pleasure to deal with. We’ll be sure to pass your kind comments on to Maddison.
— VHL Mechanical
Billy did a fantastic job
Billy did a fantastic job. Thank you very much.
September 14, 2026
Unprompted review
Reply from VHL Mechanical
Hi there,
Thank you for your kind feedback. We’re delighted to hear that Billy did a fantastic job.
We’ll be sure to pass your comments on to him. We really appreciate you taking the time to share your experience.
— VHL Mechanical
The guy Billy who is good and kind
The guy Billy who is good and kind. Very good service for today.
September 11, 2026
Unprompted review
Reply from VHL Mechanical
Hi Allen,
Thank you for your kind feedback. We’re delighted to hear that Billy was friendly, kind and provided you with a very good service.
We’ll be sure to pass your comments on to him. We really appreciate you taking the time to share your experience.
— VHL Mechanical
I would like to thank Gurjit very much…
I would like to thank Gurjit very much for picking up on things that are broken in my house yesterday. Now I can get them fixed on 1 day instead of repeat call outs. I cannot believe that the company used to install the new boiler 2 years ago never wired in the upstairs tank to provide hot water when the boiler isn't working. What a lovely man, made me feel comfortable and was very professional with a sense of humour too.
Regards
Sarah
September 8, 2026
Unprompted review
Reply from VHL Mechanical
Dear Sarah,
Thank you for taking the time to share your feedback. We’re delighted to hear that Gurjit was professional, made you feel comfortable and took the time to identify a number of issues that required attention.
It’s especially helpful to know that his thorough approach may help prevent further repeat call-outs. We’ll be sure to pass your kind comments on to Gurjit, including your appreciation of his friendly manner and sense of humour.
Thank you again for recognising Gurjit’s work and for sharing your experience with us.
— VHL Mechanical
Billy was extremely polite and…
Billy was extremely polite and explained everything step by step enabling me to feel at ease
He was very clean throughout using protective foot covering and sheeting on floors to protect my floors
September 9, 2026
Unprompted review
Reply from VHL Mechanical
Hi Susan,
Thank you for your thoughtful feedback. We’re delighted to hear that Billy was polite, explained everything clearly step by step and helped you feel at ease throughout the visit.
It’s also great to know that he took care to protect your home by using protective footwear and sheeting while carrying out the work. We’ll be sure to pass your kind comments on to Billy.
— VHL Mechanical
Maddison from VHL came to my property…
Maddison from VHL came to my property today after waiting since may for a part to come for works needed they sent her out for a wrong job but she saw what needed to be done had a part in her van and finally fixed my problem. Very polite and helped more then she needed to
September 7, 2026
Unprompted review
Reply from VHL Mechanical
Hi Michaela,
Thank you for taking the time to share your feedback. We’re delighted to hear that Maddison was polite, helpful and able to identify what was actually required and get the issue resolved for you.
We’re sorry, however, to hear about the delay you experienced waiting for the part and that the visit was initially arranged for the wrong job. We appreciate your patience and are pleased that Maddison was able to turn the experience around. We’ll be sure to pass your kind comments on to her.
— VHL Mechanical
We had Maddison come and change our…
We had Maddison come and change our heaters who did an absolutely amazing job! Very friendly, professional and thorough with the work and made sure we fully understood everything. We are very happy and satisfied with it all!
September 7, 2026
Unprompted review
Reply from VHL Mechanical
Hi Layla,
Thank you for your wonderful feedback. We’re delighted to hear that Maddison was friendly, professional and thorough while carrying out the work, and that she took the time to make sure everything was clearly explained.
It’s great to know that you were so happy with the service provided. We’ll be sure to pass your kind comments on to Maddison.
— VHL Mechanical
Billy was very professional and helpful…
Billy was very professional and helpful and well mannered
Thank you for a great job
September 2, 2026
Unprompted review
Reply from VHL Mechanical
Hi there,
Thank you for your kind feedback. We’re delighted to hear that Billy was professional, helpful and well-mannered throughout the visit.
We’ll be sure to pass your comments on to him. We really appreciate you taking the time to share your experience.
— VHL Mechanical
Mr Wai and Maddi visited today to…
Mr Wai and Maddi visited today to repair my boiler...Very pleasent,efficient,kind...excellent experience..Thank you for having such a nice staff at your cimpany...
M.Milicevic
August 28, 2026
Unprompted review
Reply from VHL Mechanical
Hi Milicevic,
Thank you for your lovely feedback. We’re delighted to hear that Wai and Maddi were pleasant, efficient and kind while repairing your boiler.
It’s great to know that they made the visit such a positive experience. We’ll be sure to pass your kind comments on to them both.
— VHL Mechanical
Billy he is honesty person respect…
Billy he is honesty person respect experiencing what he doing
August 28, 2026
Unprompted review
Reply from VHL Mechanical
Hi Abdul,
Thank you for your kind feedback. We’re delighted to hear that Billy was respectful, trustworthy and clearly experienced in the work he carried out.
We’ll be sure to pass your comments on to him. We really appreciate you taking the time to share your experience.
— VHL Mechanical
Billy was my engine today and I am very…
Billy was my engine today and I am very grateful for such a great service he fixed my on going issues with my radiator that I’ve had for over a year or two that everyone else never can sort out …. Took his time fixed the issue very professional and polite job done and I’m happy
August 19, 2026
Unprompted review
Reply from VHL Mechanical
Hi there,
Thank you for your wonderful feedback. We’re delighted to hear that Billy was able to resolve the ongoing radiator issue and took the time needed to make sure the problem was properly fixed.
It’s especially pleasing to know that you found him professional and polite throughout the visit. We’ll be sure to pass your kind comments on to Billy.
— VHL Mechanical
Very knowledgeable and knew how to…
Very knowledgeable and knew how to carry out the job in a friendly and professional manor.
Even gave signs of what early signs to look for in the future. 10/10
Very pleased
August 18, 2026
Unprompted review
Reply from VHL Mechanical
Hi Lewis,
Thank you for your excellent feedback. We’re delighted to hear that our engineer was knowledgeable, friendly and professional, and that he took the time to explain the early warning signs to look out for in the future.
We really appreciate your 10 out of 10 rating and are pleased to know you were very happy with the service provided.
— VHL Mechanical
Friendly, professional and excellent work
Excellent work and very friendly service. The engineer was professional, helpful and clearly knew what he was doing. He completed the work to a very high standard and left everything tidy afterwards. I really appreciate the service and would definitely recommend VHL Mechanical. Thank you!
August 18, 2026
Unprompted review
Reply from VHL Mechanical
Hi Izzatullah,
Thank you for your wonderful feedback. We’re delighted to hear that our engineer was friendly, professional and helpful, and that the work was completed to a high standard with everything left clean and tidy afterwards.
We really appreciate your recommendation and will be sure to pass your kind comments on to the engineer.
— VHL Mechanical
I had Wai come to sort out an on going…
I had Wai come to sort out an on going issue with my heating and Water, had many different engineers come but not one knew how to fix the issue, thankfully Wai managed to fix it all in one day. I’m so pleased that it’s sorted now and he was also very friendly and explained everything to me. Thank you so much Wai ! :)
August 17, 2026
Unprompted review
Reply from VHL Mechanical
Hi there,
Thank you for taking the time to share your feedback. We’re delighted to hear that Wai was able to resolve the ongoing heating and hot water issue and get everything working properly again.
It’s especially pleasing to know that he was friendly and took the time to explain everything clearly throughout the visit. We’ll be sure to pass your kind comments on to Wai and let him know how much his work was appreciated.
— VHL Mechanical
Pilly did great job he’s very clean…
Pilly did great job he’s very clean thank you pilly
August 17, 2026
Unprompted review
Reply from VHL Mechanical
Hi Sadiq,
Thank you for your kind feedback. We’re delighted to hear that our engineer did a great job and left everything clean and tidy after the visit.
We really appreciate you taking the time to share your experience.
— VHL Mechanical
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