The difference in pricing and where the seats are compared to some other sites is unbelievable. I don’t understand why there are so fees for tickets that are all sent via email or apps anyway. Bring b... See more
Company replied
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Review summary
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Process was very easy. Tickets were very fairly priced. Only concern is that I received 2 tickets shortly after purchase. I purchased 7. Just a little concerned - definitely more puzzled - on why o... See more
Company replied
4 stars because I’ve never bought tickets for concerts before so I’m hoping they go through. Aside from that, I got my tickets as fast as I purchased them.
Company replied
Not to happy about this experience I bought theses tickets in may and never got anymore information o. Them and I thought they where lost and I still can’t download them
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
110K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Numbers kept jumping and kicking me out
June 9, 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Was way easy to navigate and explained…
Was way easy to navigate and explained fees up front.
June 9, 2026
Reply from Vivid Seats
Hi Darren Young, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
1st Time User
Was worried tickets would come too close to the day of… Tickets came 1 month earlier, they have been updating us on venue items and changes as well. First time using this service, saw bad reviews but so far seems great.
June 8, 2026
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
I cant see my tickets.
I cant see my tickets.. I got the message Tickets are ready but when I click View Tickets the only thing I see are images that said This is NOT your ticket.. please help
concert is tomorrow
June 8, 2026
Nice followup.
June 9, 2026
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
where my tickets?send me again
June 5, 2026
Price and process of booking tickets
June 9, 2026
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
I’m continuing to have trouble…
I’m continuing to have trouble obtaining all the information for my tickets.
June 9, 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Great stuff
June 9, 2026
Reply from Vivid Seats
Hi Jack, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
It was great
June 8, 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Super fast
Super easy experienced to buy tickets. Received them super quickly. Awesome service.
June 9, 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
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