Wiggle.com Reviews 3,488

Ordered 8pm and arrived next day before lunch

the quality of the product and the delivery was good.

Had to be delivered twice. Never arrived.

The returns process on the site does not work. It is impossible to contact a person. The FAQs are useless.

Order Cancellation
Order Cancelation was not possible, right after I ordered the wrong Item. The support page said contact the customer support but there was no possibility to get in contact with it. it led me always back to the FAQ page which was not helpful

Sales side is great , thanks
But the delivery is a big problem using Evri , they delivered to the wrong address and then sent delivery photo of wrong address, luckily 2 doors down so neighbours delivered, this is not the first time they have done this to me and also lost parcel completely. Please don’t use them for my orders in the future.
Rob

Great selection at good prices - fast shipping and delivery

I made a slight mistake in inputting my email address so my order went through as did the payment but I couldnot sort a return out. However Customer services did finally find my order and change my email to the right one so all is good.
However I don’t think I can make a return 😏

Online purchase returns are not free. One important item in order was cancelled due to being out of stock despite being in stock when paid for.

Wiggle cancelled my order because the tyres were out of stock, impossible to get in touch with them to arrange alternative.

No email address, no phone number, reached out on Facebook but took so long to reply I had moved on.

“Excellent service with clear and helpful communication through emails. All the information I needed was provided in a timely and professional manner, making the entire experience smooth and reassuring. The responses were detailed, friendly, and showed a genuine commitment to customer satisfaction. I really appreciated how easy it was to stay informed every step of the way thanks to their prompt and informative email updates.”

Ordering from Wiggle was quite straight forward with acceptable prices, but it all fell down at delivery. EVRI is not the best! I had to change my delivery option to my local Post Office, about 500 yards away, this confused the issue no end and in the end order from placing to delivery was nearly 2 weeks!! Not impressed.

Sizes not true

I am still still waiting on part of my order whey .

Everything went great with the delivery! The package showed up right on time and in perfect shape. No problems at all—really happy with how smooth it was. Would definitely use this service again.

The orders arrived separately, first item arrived later than stated and was wrong second item took a long time to arrive. Was hoping for an email from Wiggle to rectify problem. Will not be using this awful company ever again.

Once Wiggle discovered my order went missing in transit, Wiggle quickly resent the items. The service was great.

Great service as usual. Product arrived well within the estimated timeframe.

Good choice and good prices. Easy ordering and prompt delivery.

This is not the company it once was—maybe literally, who can tell?

Searching is very inconsistent. Sometimes you’re recommended a product below another product, but it’s impossible to find again through a search.

The selection of products on offer is definitely reduced these days.

Order processing is fine, but not the remarkably quick service we used to get. Half of this is probably down to the privatisation of the Royal Mail, to be fair.

Another difference is that Wiggle now seems to operate like Amazon Marketplace, so you’re not guaranteed delivery on all products if you live outside the UK. The actual supplier might not deliver.

There was a time when every second cyclist I knew bought from Wiggle, but today the incentive is not really there. It’s fine, but you might also find ‘fine’ more locally.