Wiggle.com Reviews 3,488

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 206 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the ordering process straightforward and appreciate the good prices and product quality, with some items arriving earlier than expected. Many also highlight the availability of international shipping and the helpfulness of customer service when issues arise. However, some people were dissatisfied with the delivery service, particularly when Evri was used, citing lost parcels, incorrect deliveries, and significant delays. There were also concerns about product quality not meeting expectations, sizing discrepancies, and a perceived decline in the variety and informativeness of product descriptions compared to previous experiences.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and sizing. While some reviewers... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers experienced fast and... See more

Order

Consumers find the ordering experience to be ambiguous. While some reviewers report fast delivery, with... See more

Price

Customers had ambiguous experiences with price. Many reviewers found good prices on discounted items, cycle... See more

Quality

People report ambiguous experiences with quality. While some customers praise the excellent quality of items... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered a Speedo swimsuit. It's a nice design, but compared to previous purchases (DHB, TYR, and Maru) the product is poor quality. The fabric is horribly textured and scratchy, and the stitching i... See more

Rated 3 out of 5 stars

Ordering from Wiggle was quite straight forward with acceptable prices, but it all fell down at delivery. EVRI is not the best! I had to change my delivery option to my local Post Office, about 500 ya... See more

Rated 3 out of 5 stars

Having purchased an item that was the wrong size, I have now purchased the correct size. I find it unprofessional that Wiggle require me to pay to return the item and don’t facilitate a free pick up... See more

Rated 3 out of 5 stars

Buying from Wiggle used to be a great experience, not so good now. The product selection is greatly reduced, there are no reviews or web chat to help guide your purchase, and product descriptions are... See more


Company details

  1. Bicycle Store
  2. Sporting Goods Store

About Wiggle.com

Written by the company

You can direct your query by this form :http://www.wiggle.com/ContactUsForm

You can direct your query by this form: http://www.wiggle.co.uk/ContactUsForm. Monday - Sunday: 6:00 - 22:00 GMT
Otherwise address any correspondence to our registered office address (There are no facilities for customer personal collections at this address.)
Wiggle Ltd 1000 Lakeside, Suite 310, Third Floor N E Wing Portsmouth PO6 3EN


Contact info

  • 1000 Lakeside, Suite 310, Third Floor N E Wing, PO6 3EN, Portsmouth , United Kingdom

  • www.wiggle.com

3.1

Average

TrustScore 3 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

poor customer services

I ordered a wheel set from Wiggle in early June. They sent only the front wheel. Contacted customer services straight away, 10 days and 5 emails later no resolution, not even close. Good products & price...terrible customer services

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Wiggle cycles for delivering…

Thank you Wiggle cycles for delivering my parcels in super quick time after I placed my order online, I would say you went above and beyond processing my order and delivering my order in the whole process in less than a week start to finish. Thank you I am a very happy customer who shall be returning.

David
Leicestershire

June 19, 2025
Rated 1 out of 5 stars

Missing items from delivery, no refund

My parcel was delivered by Evri in my absence, they chose to leave it on my doorstep. When I returned home only 1 of the 3 items were in the bag, which was already open.

Contacted customer service who checked and said because the items left their warehouse no refund was due. Several chases later and they refuse to take responsibility for the missing items.

April 1, 2025
Unprompted review
Rated 2 out of 5 stars

Tariff costs at time of purchase

Love DHB, but the ordering process needs to be transparent for tariff costs at time of purchase. Nowhere in product description for items does it list country of origin, so I can't even calculate it myself or select garments from countries that have lower tariffs applied to them.

June 16, 2025
Rated 2 out of 5 stars

Poor delivery

Item was delivered with no prior notice of delivery time. As we were not in the delivery was left sticking out of the letter box from where it could easily have been stolen

June 14, 2025

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