Youfibre 

Two sales people approached my house, tried to get me to sign up to this. Almost did until I clicked on the next button and it says ‘tell customer you were unable to find their contract and that they need to cancel themselves’ this is a SCAM. You will then be forced to pay the exit fee yourself and they will not cover it. This is a terrible company that is fraudulent. Do not sign up.

Just had an online chat with Andile. I found them very helpful

Technical support is impossible to get through to, the phone lines are always closed even though the website states they are open 7 days a week!!! Switched to Mesh nothing but problems with connection.

DONT TRUST THIS COMPANY OR ANY OF ITS SALESMAN!!!
I was promised faster and cheaper broadband before Christmas by a salesman who came to the door, also promised to buy out old contract up to £300 pound a month later and still waiting for payment I think it’s absolute lies to get you to switch over, can’t ring anyone sent over the final bill 3 times now and keeping saying the same thing it takes 7 to 10 days, we are over a month and no one has getting back to me! I am now getting letters from virgin chasing the final bill that I can’t pay left me right in a hole. And to add to that the internet is 10x worse keeps dropping out can’t get WiFi in the kitchen or upstairs I wish I had stayed with virgin I had no problem!! sometimes better paying the extra for a better service.

Absolutely shocking internet been going strong for almost a year with updates on planned maintenance but now all of a sudden for weeks its been constantly off and on no emails or awnsers as to why at this point im just paying for the thought of having Internet go to brsk of you want good wifi.

Huge thanks to Chris and Kyle Beardsworth for installing Youfibre today, all done with no hassle and they were also lovely with my little girl who enjoyed watching them drilling and setting it up! They left the area clean and tidy too so that was really appreciated! 5 stars so far, hopefully the Internet is just as good!

you fibre engineer called today , Andy G, to fix phone line,such a nice gentleman, he explained everything whilst fixing the problem , Great customer service wouldn't expect anything less from you fibre. Engineer call was also a day earlier than expected which was a bonus leading up to Christmas. Thank you Andy G and you fibre.

Very efficient, hassle free service. They installed my internet within couple days of contact and took care of switching from previous provider. Excellent prices. Matthew from YouFibre installed my package quickly, very kind and professional.

I have never had broadband with Youfibre so why won't this company remove a cable in a pipe left in my garden? It's a health and safety issue and is affecting my mental health.

⭐️⭐️⭐️⭐️⭐️ 5/5 – Outstanding Service from Wayne J

I had an engineer visit from Wayne J today and I couldn’t be happier with the service. He was incredibly polite, friendly, and professional from the moment he arrived. Wayne worked quickly and efficiently, clearly knowing exactly what he was doing.

What really stood out was how helpful he was — he even offered to help me carry a heavy parcel inside, which was completely beyond his job role but so appreciated. It shows the kind of person he is: thoughtful, patient, and willing to go the extra mile.

My installation was smooth, hassle-free, and everything was explained clearly. YouFibre is very lucky to have someone like Wayne on their team. Highly recommended!

Richard from the BUSINESS TEAM I honestly can not thank him enough. From the min i contracted him all the way through the installation process to engineers coming out he’s been outstanding going over and above. I was let down by numerous companies and Richard was straight on it. What an asset you have in him.

If YouFibre put as much effort into their service as they do into excuses, they might actually function.

The installation was embarrassing. They couldn’t even mount a simple wall box properly no raw plugs, just two screws wobbling in plaster like a DIY disaster. It fell off almost immediately. That alone should have been the red flag.

The connection drops out constantly. Not occasionally constantly. It’s like having broadband powered by hope and prayers.

Customer service is somehow even worse. Messages ignored for weeks, no accountability, no urgency, no solutions. Just silence, confusion, and the feeling that you’re bothering them for expecting the service you’re paying for.

Trying to leave is another performance. They drag their feet, avoid providing invoices, and act like you’re asking for a miracle every time you request something basic.

This company is all facade and no foundation literally and figuratively.
If you value reliability, honesty, or even basic competence, look elsewhere.

thankgod im going back to sky today ive been in touch with ofcom and put in a complaint about the hellish experience I have had with youfibre customer and technical support

I advise if you are having the same hellish experience I have had cancel your direct debit contact ofcom and go back to your previous provider or maybe a better provider they are much better ones out than youfibre a bunch of professional cowboys.

good riddance to youfibre.

I feel taking these people to court almost sent me to a lvl of mental illness that can put you in a padded cell !!!!

UPDATE IM STILL WITH YOUFIBRE THINGS SEEM BETTER CUSTOMER SERVICE NOT SO GOOD BUT AT LEAST MY ROUTER IS WORKING ALOT BETTER CERATINLY ALOT MORE STABLE I

IM DONE WITH SKY THEY ARE A RIPP OFF

Posted on here last week been trying to get someone to deal with it the minute you tell them you want to enact the cooling off period they disappear shocking service and support, Ive cancelled direct debit ,stay away from this company.

Disgusting company! They offer the earth and provide very little. You cannot connect your internet devices through a button on the router - problem number 1, then they ask you your preferred direct debit date, completely ignore it and then cut you off when there's no money in the account! On top of that you cannot contact them on the phone, if you have a problem at the weekend you're screwed and IF like me, you are self employed and work from home, you are again screwed. Stick with Sky - what you pay extra, you receive in customer service and a decent signal!

total waste of time.
looking to get a new deal when I return ti UK end December and they advertise so I expect to get a quote but all I get is an advice they are looking to provide in my area sometime in future and do not even give me the required quote. Guess they will not begetting my business

Absolute rip off, I've had it for 6 weeks, signal is awful, I rang the sales fella that came to the house, told me to ring customer service, been on hold an hour, I'm just gonna stop paying. Impossible to cancel in the 14 day period coz you can't get through to them, waste of time x

Unable to speak with anyone regarding issues.
I was on hold for 1 hour and 5 minutes on 05/11, only to be cut off after this time without speaking to anyone.
I have tried via livechat, which does not seem to want to work.
After several e-mails back and forth, YouFibre are refusing to make good on the Buy-Out clause of £48.91 to Virgin, as this is not classed as a 'termination fee'.
Absolute disgrace of a company, and am in the process of speaking with the Ombudsman. Will NOT be renewing when the time comes around.

I’ve been paying YouFibre Internet for a service that simply doesn’t work. The internet has never functioned properly. Two engineer visits. Both engineers left my home in a mess — one left a box lying at my front door as a trip hazard, and the other drilled holes in the wrong place and left the exterior cover hanging off the wall.

The biggest issue, however, is the complete lack of customer service. Nobody ever answers the phone — I’ve spent up to an hour on hold multiple times with no response. I’ve submitted an official complaint and even followed it up, yet have received no reply at all.

I’m paying for a service I’m not receiving, and the company appears to have no interest in resolving the problem. I’m now just waiting until I’ve given them enough time legally so that I can end this contract altogether.

Avoid this company at all costs.