These people are a total scam. Am still awaiting the neon sign I ordered 9 months ago. Initially got responses to my mails, but the last two have been ignored. Youturnneon appear to be the Chine... See more
You Turn Neon
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See what reviewers are saying
I absolutely love my new custom made neon lights and love the fact that I could choose what I wanted I them to say. Also going to make great Christmas presents this year, adds something special to you... See more
I would like to give an honest up date on my experience with, You Turn Neon. I am very pleased to report that they seem to be turning things around and have employed a new lady Stella, in their Cus... See more
Same as many below, ordered two signs and only received one (past the fulfillment date) and the company are not responding to my emails requesting an update. One big scam, it seems. Wish I'd read the... See more
Company details
Written by the company
Everything we do is based around our vision of providing people with the opportunity to experience neon & the effect it has on their own personal & professional spaces. While things such as traditional artwork & soft furnishings have their place in boosting an interior, we feel & have experienced that there is simply nothing quite like a neon sign for cultivating good vibes in a room. We want YOU to experience that!
Contact info
London, United Kingdom
- hello@youturnneon.com
- youturnneon.com
Amazing service and super fast…
Amazing service and super fast delivery. Love it
December 11, 2020
Unprompted review
Fairly impressed
Ordered my avocado sign, came in about two weeks. Was kept up to date by the awesome customer service team! Overall really happy with the quality, I’ll be ordering again.
December 8, 2020
Unprompted review
Don’t waste your time!
First contacted YTN on Wednesday 25th before Black Friday to ask for a quote on a custom design. Had an initially quick response with some designs however no quote offered. Sent numerous follow up emails but heard nothing, even after they extended their Black Friday Discount. Conveniently they finally replied to one of my many emails the day after the extended Black Friday discount ended and was told that they had a strict cut off date, that some emails ‘slipped through the cracks’. Not even an offer to give me a one off code as a token of gesture for their tardiness. A joke of a company!!
Thankfully got exactly what I wanted elsewhere.
December 7, 2020
Unprompted review
Reply from You Turn Neon
Hello,
Thanks for taking the time to leave a review. I'm truly sorry to hear you've not had a good experience.
Having read through the correspondance, I can see that the service you have received from us has not been to the level you would expect & to the level that we want to provide our customers. Rather than give you excuses, I'd like to explain a little more about what's happened & assure you that it's my job, and the reason I was employed by the directors here, to rectify the situation the best that I can.
We're very open & honest with the fact we faced some issues at the end of last year & start of this year. The team only started the business back in September 2020 after their previous businesses in the hospitality industry struggled to survive the lockdowns in the UK. Marketing was scaled too fast & our internal processes & resources, as well as our supplier at the time, couldn't keep up with the demand. This was all exacerbated by the pandemic.
We stopped all advertising at the start of this year to focus on clearing the backlog caused by our failings & have only recently started again after completely restructuring our business to ensure we're better prepared for the scale we believe we can grow the business to.
In terms of locations, our business is based in Chelsea, London. Here our customer service team, our designers & the directors are based. Our signs are now manufactured in the LED manufacturing capital of the world Shenzhen, China & are shipped express from there to destinations around the world.
We firmly believe the new systems, processes & people we have put in place will enable us to provide the best service in the industry & I'm fully committed to ensuring that happens.
As a team, we want to apologise to you personally, as we are fully aware you've been impacted by these issues & our failings (up until now) to deal with them. Please keep an eye on your emails, as I will be reaching out to offer you something as a way of apology from the team.
Best wishes,
Stella
Customer Service Manager
No sign and not even shipped after over…
No sign and not even shipped after over 20 working days. £250 down with no product. Customer service terrible and ignore emails for days on end, with only communication from them when you send multiple emails. Would never use again.
November 25, 2020
Unprompted review
Reply from You Turn Neon
Hi Rachel,
Thanks for taking the time to leave a review. I'm truly sorry to hear you've not had a good experience.
Having read through the correspondance, I can see that the service you have received from us has not been to the level you would expect & to the level that we want to provide our customers. Rather than give you excuses, I'd like to explain a little more about what's happened & assure you that it's my job, and the reason I was employed by the directors here, to rectify the situation the best that I can.
We're very open & honest with the fact we faced some issues at the end of last year & start of this year. The team only started the business back in September 2020 after their previous businesses in the hospitality industry struggled to survive the lockdowns in the UK. Marketing was scaled too fast & our internal processes & resources, as well as our supplier at the time, couldn't keep up with the demand. This was all exacerbated by the pandemic.
We stopped all advertising at the start of this year to focus on clearing the backlog caused by our failings & have only recently started again after completely restructuring our business to ensure we're better prepared for the scale we believe we can grow the business to.
In terms of locations, our business is based in Chelsea, London. Here our customer service team, our designers & the directors are based. Our signs are now manufactured in the LED manufacturing capital of the world Shenzhen, China & are shipped express from there to destinations around the world.
We firmly believe the new systems, processes & people we have put in place will enable us to provide the best service in the industry & I'm fully committed to ensuring that happens.
As a team, we want to apologise to you personally Rachel, as we are fully aware you've been impacted by these issues & our failings (up until now) to deal with them. Please keep an eye on your emails, as I will be reaching out to offer you something as a way of apology from the team.
Best wishes,
Stella
Customer Service Manager"
Made an order 2 weeks ago
Made an order 2 weeks ago, have not received any email for confirmation or updates, have tried to get in touch with customer service so many times and nothing, they basically robbed me of $400
November 24, 2020
Unprompted review
Reply from You Turn Neon
Hi Talia,
Thanks for taking the time to leave a review. I'm truly sorry to hear you've not had a good experience.
Having read through the correspondence, I can see that the service you have received from us has not been to the level you would expect & to the level that we want to provide our customers. Rather than give you excuses, I'd like to explain a little more about what's happened & assure you that it's my job, and the reason I was employed by the directors here, to rectify the situation the best that I can.
We're very open & honest with the fact we faced some issues at the end of last year & start of this year. The team only started the business back in September 2020 after their previous businesses in the hospitality industry struggled to survive the lockdowns in the UK. Marketing was scaled too fast & our internal processes & resources, as well as our supplier at the time, couldn't keep up with the demand. This was all exacerbated by the pandemic.
We stopped all advertising at the start of this year to focus on clearing the backlog caused by our failings & have only recently started again after completely restructuring our business to ensure we're better prepared for the scale we believe we can grow the business to.
In terms of locations, our business is based in Chelsea, London. Here our customer service team, our designers & the directors are based. Our signs are now manufactured in the LED manufacturing capital of the world Shenzhen, China & are shipped express from there to destinations around the world.
We firmly believe the new systems, processes & people we have put in place will enable us to provide the best service in the industry & I'm fully committed to ensuring that happens.
As a team, we want to apologise to you personally Talia, as we are fully aware you've been impacted by these issues & our failings (up until now) to deal with them. Please keep an eye on your emails, as I will be reaching out to offer you something as a way of apology from the team.
Best wishes,
Stella
Customer Service Manager"
Great website and customer service
Great website and customer service. Really happy with my sign
November 15, 2020
Unprompted review
Had great help from Josh with getting…
Had great help from Josh with getting my personal one done. Arrived super fast.
November 13, 2020
Unprompted review
Fantastic
I have shopped around a lot for a neon sign and they offered the best price by far. Super quick delivery too! Will definitely be back to get another...
November 9, 2020
Unprompted review
Best Purchase of 2020
Wanted something to brighten up my new flat. Discovered “You Turn Neon”, created a custom neon using their online creator. Unbelievable price and service. Have recommended to friends and family.
November 9, 2020
Unprompted review
Looks amazing
Speedy delivery, helpful customer service. Thanks so much for my neon sign, it looks amazing in my restaurant!
November 9, 2020
Unprompted review
If you looking to get lit
If you looking to get lit, this is the company.
November 6, 2020
Unprompted review
In love with my neon sign.
After getting incredibly bored of my home office, I decided to order one of these signs to brighten up my office space and it's done more than just that. My workspace feels brand new and I am loving being productive and getting work done under the new light!
Great customer service. Arrived on time. Top quality.
Will 100% be buying again.
November 2, 2020
Unprompted review
Great customised design and great quality
Love my sign so much! I got a sign for my goddaughters bedroom with her name on it and it turned out perfect. It was super easy to get it customised on their website and the design options were sent to me straight away. Really pleased with how it turned out and also great that you can dim the brightness
October 30, 2020
Unprompted review
Custom sign - great experience
Purchased a custom sign through these guys and couldn't fault the experience. Really good quality and assistance when looking to get the custom design I was after and arrived nice and quickly (in 2 weeks I think)
October 30, 2020
Unprompted review
Wing man
Fantastic product for setting the mood when nicking birds. As well as excellent customer service and it came so fast!
October 29, 2020
Unprompted review
Avoid
DO NOT BUY!
Bought one set of lights which were cheap but good quality and arrived quickly. Gave them a flash on my Instagram and asked for a quote for a second lot but was asked to do this review before my quote which was then sky high after a glowing review. Managed to get them down and it’s been over a month now despite the ‘16 day turn around’ promise and they’ve finally emailed me back saying they’ve sent our one of my signs with a pic attached. I only ordered one and it wasn’t the one in the picture
October 29, 2020
Unprompted review
Reply from You Turn Neon
Hi Michelle,
Thanks for taking the time to leave a review. I'm truly sorry to hear you've not had a good experience.
Having read through the correspondance, I can see that the service you have received from us has not been to the level you would expect & to the level that we want to provide our customers. Rather than give you excuses, I'd like to explain a little more about what's happened & assure you that it's my job, and the reason I was employed by the directors here, to rectify the situation the best that I can.
We're very open & honest with the fact we faced some issues at the end of last year & start of this year. The team only started the business back in September 2020 after their previous businesses in the hospitality industry struggled to survive the lockdowns in the UK. Marketing was scaled too fast & our internal processes & resources, as well as our supplier at the time, couldn't keep up with the demand. This was all exacerbated by the pandemic.
We stopped all advertising at the start of this year to focus on clearing the backlog caused by our failings & have only recently started again after completely restructuring our business to ensure we're better prepared for the scale we believe we can grow the business to.
We're happy to say that the backlog has now been filled & I can see you have your sign... I hope you love it! Let me know if not for whatever reason?
In terms of locations, our business is based in Chelsea, London. Here our customer service team, our designers & the directors are based. Our signs are now manufactured in the LED manufacturing capital of the world Shenzhen, China & are shipped express from there to destinations around the world.
We firmly believe the new systems, processes & people we have put in place will enable us to provide the best service in the industry & I'm fully committed to ensuring that happens.
As a team, we want to apologise to you personally Michelle, as we are fully aware you've been impacted by these issues & our failings (up until now) to deal with them. Please keep an eye on your emails, as I will be reaching out to offer you something as a way of apology from the team.
Best wishes,
Stella
Customer Service Manager"
Brilliant Experience
Great experience. I ordered a custom sign which arrived on time and exactly as requested - the quality is brilliant! Particularly impressed with the customer service, who were extremely friendly and helpful throughout the process of ordering with any questions I had.
October 29, 2020
Unprompted review
Great customer service while ordering
Great customer service while ordering, designing the sign and aftercare. Speedy delivery (less than 2 weeks) and great quality signs.
October 28, 2020
Unprompted review
Outstanding Company!
Great company, impressive website & swift delivery (10 days). My Custom Neon sign looks amazing in my office. highly recommend!
October 28, 2020
Unprompted review
What a sign!
Great customer service! Fantastic communication and detail while ordering & designing the sign. Speedy delivery (<2 weeks) & great quality signs. Will definitely order another!
October 27, 2020
Unprompted review
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