Zero Gravity 

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Rated 1 out of 5 stars

The device broke down after just two months; I was charged over €100 extra for a replacement, I had no say in the delivery arrangements, and now I’m being asked to pay again to send it back. I can onl... See more

Rated 5 out of 5 stars

Zero gravity is by far the best brand I've come across on the market for red light therapy/infrared treatment. I use to pay between $150 per treatment and they usually recommend ten or more. Most of t... See more

Rated 5 out of 5 stars

I LOVE my “magic wand” (Perfectio +) device! I am 60 (almost 61). I have fine wrinkles, crepey skin on my neck, and large pores. It has significantly improved all these issues! I’ve only been usin... See more

Company replied

Rated 5 out of 5 stars

I highly recommend this company and their products. They truly stand behind their products and the fact they are an investment. Any issues or questions I’ve had have always been answered and resolved... See more

Company details

  1. Medical Equipment Manufacturer

Written by the company

ZERO GRAVITY was founded with one principle in mind; to develop and deliver the safest and most effective anti-aging facial products to consumers across the globe. Zero Gravity is proud to be a prolific leader in the aesthetic devices market.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased perfectio plus for my…

I purchased perfectio plus for my mother. She is really happy with the results. The appearance of fine lines and wrinkles has reduced on her face. The best thing I liked about the device was that it has no side effects and it is easy to use.

August 26, 2022
Unprompted review
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Reply from Zero Gravity

Thank you for the kind words!

Rated 1 out of 5 stars

Customer Service? What Customer Service? $5K wasted

I have a Perfectio Zero gravity Skin device. While it was working it was fine: effects were real although they took longer than I expected.
One day, however, this incredibly expensive device would not turn on: the lights blinked and then it powered off.
I have contacted the company (only webform, no phone available) several times. I get a nice email saying someone will reach out to me.
I have a $5000 device not even heavy enough to be a door stop because of horrible customer service.
I am not a happy camper!

August 24, 2022
Unprompted review
Rated 1 out of 5 stars

The pressure from Ben & his staff at…

The pressure from Ben & his staff at the New Orleans división was enough of a red flag. Aggressive and rude was their sales tactic. It makes you wonder if this company thrives on trying to pressure their customers with a non-refundable product. A good product should sell itself. Not be shoved aggressively down someone’s throat.

August 2, 2022
Unprompted review
Rated 4 out of 5 stars

my device started failing after a few…

my device started failing after a few months of use, and the service was nice because they sent me a new one, I had to pay 130 for the local shipping service, which I did not like, but overall it was a good service and excellent response.

July 19, 2022
Unprompted review
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Reply from Zero Gravity

Thank you for the purchase and kind words!

Rated 5 out of 5 stars

I LOVE my “magic wand” (Perfectio +)…

I LOVE my “magic wand” (Perfectio +) device! I am 60 (almost 61). I have fine wrinkles, crepey skin on my neck, and large pores. It has significantly improved all these issues! I’ve only been using this for 2 weeks (3 treatments) and already people are complimenting me saying “you look great!”. Highly recommend … but only if you are committed to using as directed.

July 14, 2022
Unprompted review
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Reply from Zero Gravity

Thank you for the purchase and kind words!

Rated 5 out of 5 stars

Perfectio did magic to my skin

Perfectio did magic to my skin. The fine line and wrinkles on my face were making me feel older than my age. I must say it is a highly effective anti-aging device with amazing results.

June 29, 2022
Unprompted review
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Reply from Zero Gravity

Thank you for the purchase and kind words!

Rated 5 out of 5 stars

Relaxatio is a great tool that I have…

Relaxatio is a great tool that I have been using for the past 6 months. It's the best massaging tool that helps relax muscles of the back, neck, and knee area. I am quite happy with my purchase.

June 13, 2022
Unprompted review
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Reply from Zero Gravity

Thank you for the purchase and kind words!

Rated 5 out of 5 stars

Wonderful customer service

I was having an issue with my Perfectio Plus and I was impressed by the prompt customer service. They answered all questions in a timely manor and replaced my device with no problems. I use the device faithfully and have been very pleased with the results.

June 12, 2022
Unprompted review
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Reply from Zero Gravity

Thank you for the kind words!

Rated 4 out of 5 stars

Hello our experience was really fine…

Hello our experience was really fine the only thing I suggest is that there should be a way we can set everything up how we want the feel the pressure it just did body size. Then you guys tell us to hit the button and it's already adjusted to how the previous person wanted theirs. Now we trying to listen to person on phone trying to guide us and this pressure is a little intense trying to read different functions just a little confusing. We did to just adjust everything before we hit the red button because that pressure sneeks up on you and tighten real quick. Thank you guys will do again soon and be more prepared with my eye mask on and my ear buds for music.. HAVE A BLESS ONE...

June 12, 2022
Unprompted review
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Reply from Zero Gravity

Thank you for the purchase and kind words!

Rated 5 out of 5 stars

The customer service team at Zero…were awesome

The customer service team at Zero Gravity Skin were fantastic. They were very responsive and supportive. Once it was clear there was a problem, they replaced my Perfectio X very quickly. I just had to pay for shipping. So relieved and happy. Thanks so much.

Bindoo

June 11, 2022
Unprompted review
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Reply from Zero Gravity

Thank you for the kind words!

Rated 1 out of 5 stars

Beware!

This is my worst shopping experience so far. They first sold me an item, they didn't have, didn't bother answering my emails and now they tell me they will "cancel your request to return the jacket" - even though I sent it back tree days after receiving it and gave them the tracking number.

June 10, 2022
Unprompted review
Rated 5 out of 5 stars

I purchased a Perfectio X less than one…

I purchased a Perfectio X less than one month ago. I have used the device on myself and a few clients. We have all noticed positive changes in our skin! The device was not charging properly so I contacted Zero Gravity. They responded immediately and sent me a new device. Absolutely outstanding customer service!!

June 9, 2022
Unprompted review
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Reply from Zero Gravity

Thank you for the purchase and kind words!

Rated 4 out of 5 stars

It worked for me but i stopped using it…

It worked for me but i stopped using it due to pregnancy. Now i intend to using it again after 5 years!! However, I couldn’t use it now because i lost the charger. Where can i buy it and how much does it cost. I am in london at the moment.

June 1, 2022
Unprompted review
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Reply from Zero Gravity

Hello thank you for using our product, in order to get a new charger you will need to contact our customer service number 1-800-699-9340 and they will be able to assist you the best they can.

Rated 5 out of 5 stars

Glowing at 63

I have been using the Perfecto Plus Gold for 5 years. I purchased it in Cabo San Lucas at the Elevation Store. I am 63 years young and I get lots of complements, my skin is smooth and glowing. Love it !!

May 26, 2022
Unprompted review
Zero Gravity logo

Reply from Zero Gravity

Thank you for the purchase and kind remarks!

Rated 1 out of 5 stars

Well I was also fooled into buying this…

Well I was also fooled into buying this to reduce wrinkles. Showed in the mirror how wrinkles just disappeared!!!! Wow what a fool I was. That did not happen at home!!!!!!!!!!
I followed all instructions for months!!! So don’t try that one! Haven’t used it for the last year. Now it only works for a minute or so.
Sent an e-mail to customer service. Who have now asked for a serial number. Shouldn’t this be on the device?!!!! Can’t find it anywhere!!!! And want 89 dollars postage!!!! WHAT!!! Can’t cost that much to send there and back!!!!!
What a scam!!!! FDA APPROVED means NOTHING. Just means it won’t harm you! FDA approved Oxicontin which caused an opioid crisis in the U.S that killed hundreds of thousands of deaths!!!

May 25, 2022
Unprompted review
Zero Gravity logo

Reply from Zero Gravity

Hello Tania, we are sorry to hear your device is not working properly however our customer service department will handle your replacement hassle free.our serial numbers on the box of the device and on the device itself. in regards to shipping charges it has to do with the shipping courier and not us.

Rated 5 out of 5 stars

This is a great skincare tool

This is a great skincare tool. Pretty easy and straight forward to use.

May 25, 2022
Unprompted review
Zero Gravity logo

Reply from Zero Gravity

Thank you for the purchase and kind remarks!

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