Ordered a skirt and a top. Wanted to return the top. Issue 1- Website wouldn’t let me organise return. Emailed company to be told to return to a certain address in UK, then to contact them... See more
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Received the wrong dress and wrong tracking for my item first time round. Team were lovely in rectifying the mistake and sent the correct dress straight away. However, I still have to give 3 stars as... See more
Company replied
Ordered a dress for next day delivery and didn't expect it to come until Tuesday since I ordered it on a Friday. However, I recieved the dress on Saturday morning so the shipping is great! I loved the... See more
Company replied
Excellent customer service. My order arrived within 2 days. Dress was exactly as described however did not fit so had to return. Would definitely use this site again.
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Company details
Written by the company
✨ Imprimés exclusifs 🤍 Des styles qui vous accompagneront pour vos évènements 🌎 Basée en France - Worldwide Shipping Designed with love in London
Contact info
2 Rue des Genets, 53480, VAIGES, France
- 0624063229
- customerservice@zibilondon.com
- zibilondon.com
3.4
Average
53 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Poor service
Asking for for feedback when I haven't received my purchase yet and I've chased 3 times with no response! Poor service
February 11, 2022
Reply from zibilondon.com
Hi Gae, I am really sorry to hear you had trouble getting a reply from us. I believe you have now received your products and really hope you are happy with them x
Overpriced
Overpriced. Bad quality, and £5.52 to return your rubbish goods. Don't bother. Rubbish!
January 30, 2022
Reply from zibilondon.com
Hi Nicola, We are very sorry you did not appreciate the quality of our products. We are even more sorry to see you so offended with our products. We understand sometimes it happens that our customers come across product they don't like and we are always happy to hear feedbacks as it helps us to improve. We take it into account your comments even thought we are a bit surprised in front of such an agressive manner to share them. We will kindly want to remind you that £5.52 is optional and that our customer can chose to return the products with an other postal service. At this stage as a small brand we cannot afford to pay the returns fees. Regards, Zibi Team x
I love this style
January 8, 2022
Reply from zibilondon.com
Hello Nora! Thank you for your comment, it made our day!! So happy you like it xx Have a lovely day x
Order
Order, pay, outfit planned for NYE, then get email saying not in stock a few days later. Happens every time I love ordered from Zibi.
The website needs to be updated real time
January 1, 2022
Reply from zibilondon.com
Hi Liza, I am really sorry to hear this. We are currently looking at a way to improve our stock management. Again really sorry this has happened twice to you.
This review is for the frustratingly…
This review is for the frustratingly poor customer service and an overcomplicated returns procedure. After receiving a top that didn't fit, I went to return the top online. You have to submit a return request and await a confirmation email with shipping guidelines. I'm still waiting 4 days on? Decided to instead return it via Collect+ at a cost of £5.52. It's a shame as the product itself is okay but just put off by returns policy. I'd avoid shopping direct and go through another of the reputable online stores (New Look etc).
December 17, 2021
Reply from zibilondon.com
Hi Louise, I am really sorry to hear you were left with a poor experience when returning your purchase. We will surely investigate this and make sure to understand how your return took 4 days to be approved when we installed this process to ease the return process of our customers. Many thank for your review.
Shame about the postage costs
I had to return the items as they did not fit, I am a 12/14 and the size 12 was enormous. The quality of the item was good and it was a shame I couldn’t keep it. I received a refund relatively quickly but the process was expensive as you have to pay for delivery and returns, so it was £10 for items I didn’t keep.
December 16, 2021
Reply from zibilondon.com
Hi Julie, thank you for your review. Unfortunately at this stage, as a small brand we cannot afford to provide a free return to our customers. This is something we are working towards. In the meantime if you need next time to return something from us you have the option to use or collect + account which has a more reasonable cost of £5.52. Again, thank you so much for your review.
Great colours and design
Blouse is as described and shown on website. Great colours and design. Goes well with black and brown and adds a bit of zing to the outfit. Needs to be ironed as the creases didn't drop out after hanging. Not sure if they'll stay out after wearing as not worn yet. Won't stop me keeping it though.
December 5, 2021
Reply from zibilondon.com
Hi Lynda, so glad you like the blouse. I have passed this comment to our warehouse in regards of the ironing. Thank you for your review and feedback this is extremely appreciated.
Won't be buying from here again
I know not everyone will have the same experience as me but I ordered the black and white imperial blouse and was sent a maxi dress. It was bought for a meal I was going to and obviously couldn't wear. I asked by email for Zibi London to investigate why this had happened and I've heard nothing back. The initial email from them wasn't very apologetic or understanding. Got the impression it didn't really matter and I didn't feel valued at all. Wasn't going to write a review but I kept getting emailed asking me to so here we are.
**EDIT**: I know I got a reply from Zibi London but my problem being I asked for a reason why this happened. I was told it would be investigated and I wanted to know the outcome. I never got the email explaining why it happened in the first place. That is my problem. I know I got a solution but my point is I didn't get an explanation. It's fine to send a returns label and do all that quickly, but it still doesn't fulfill me with any hope it won't happen again or why it happened in the first place.
October 16, 2021
Reply from zibilondon.com
Hi Fiona, we are really sorry you have had a bad experience with our service. I can see that you've emailed us to tell us we had made a mistake sending you the wrong item. For this we have no excuses and I can only apology again. But I can see in the emails that my colleague was very apologetic and brought you a solution within 3 hours. You were given a reply, a straight away reply and a label to return the product within less than. We are very sorry to have failed to bring you the best service and be insured that we learn from every mistake.
Delivery faster than I expected
Delivery faster than I expected. Item of very good quality
October 11, 2021
Reply from zibilondon.com
Hi Nicola, glad you like the quality! :)
Sizes were really odd
Sizes were really odd. I am always a size 12 and the sleeves were very tight around the arms and ripped on first wear. Pretty top though!
October 8, 2021
Reply from zibilondon.com
Hi Kaza, I am really sorry to hear this. I see you that you bought the Lou Velvet Blouse which indeed sizes smaller than our standard sizes. I am also very concerned about the sleeves that are ripped at the 1st wear. Could you please send us an email with a image at customerservice@zibilondon.com and we will arrange a replacement sent to you? x
Reply from zibilondon.com
Hi Hayley, what a great message, thank you so much xx
Amazing!
Ordered a dress for next day delivery and didn't expect it to come until Tuesday since I ordered it on a Friday. However, I recieved the dress on Saturday morning so the shipping is great! I loved the dress just a bit too big on me, I will definitely shop here again!
September 4, 2021
Unprompted review
Reply from zibilondon.com
Hi Lee-Ann, good to hear you received it earlier than you expected. Hope you find the good fit for next time :)
Excellent service
Excellent service , lovely dress just a shame too big but will use again.
July 19, 2021
Reply from zibilondon.com
Hi Sarah, thank you so much for taking the time to review us. Thank you for your feedback will forward it to the fitting team x
Dress good - delivery not
Dress is five stars but when I pay extra for for next day delivery, that should be the case. Ordered Friday evening so, yes, too late for Saturday delivery but Tuesday was far too late. I had planned to wear the dress on the Sunday and couldn’t.
July 9, 2021
Reply from zibilondon.com
Hi Kirsten, I am really sorry to hear you are not happy with our delivery method. We only ship orders from Monday to Friday (working hours of the team), therefore an order placed on Friday night will be shipped on the Monday.
Thank you so much for taking the time to write your review, this helps us to improve. Kind regards, Zibi Team
Lovely dress
Lovely dress, perfect for a wedding! Fits beautifully, comfortable and smart.
July 6, 2021
Reply from zibilondon.com
Hey Amy, so glad you like it! Happy summer to you xx
my order took longer than expected…
my order took longer than expected however, customer service was of great help and explained the situation and reason why it was taking long. All were very helpful and were there for assistance.
June 16, 2021
Reply from zibilondon.com
Hi Yasmine, thank you for taking the time to review us and your kind comments. We're sorry that you had to wait longer than normal time for your order but we hope you like your Zibi dress at the end! x
Ordered an out of stock dress
I ordered a dress for next day delivery, then a couple of days later emailed the company to ask where it was. They said that the item was out of stock so it wasn’t shipped, even though they still took the money out of my bank.
June 6, 2021
Reply from zibilondon.com
Hi Summer, I am really sorry to hear you had a bad experience with us and that you were not refunded straight away. My colleagues were in touch to resolve the issue x Hope you still come back on our website one day.
Beautiful clothes and fast delivery!
June 5, 2021
Reply from zibilondon.com
Hi Abbie, happy you love it! x Thanks for reviewing us :)
Reply from zibilondon.com
Hey Tracey, thanks for taking the time to leave a review! Glad you liked the quality :)
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