ZIPTRANSFERS Reviews 9,153

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,114 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its professionalism and reliability, highlighting the helpfulness and friendliness of the staff. Many people appreciate the ease of the booking process and the overall smooth experience, frequently noting the punctuality of drivers and the comfort of the vehicles. However, some customers also noted issues with the delivery service, experiencing delays or difficulties in locating their drivers upon arrival. A few other people also felt that the booking process could be inconsistent, with some instances of vehicles not matching what was booked or last-minute cancellations due to supplier problems.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency, professionalism, and reliability... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the drivers for being polite, friendly,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise drivers for being on time,... See more

Location

Reviewers mention ambiguous feedback about location. While many customers praise the drivers for being on... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the booking process easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Zip Transfers for years now and always been satisfied with their service of return transfers. This year in March we arrived in Hurghada, Egypt and after booking a 6 seater mini bus for 4... See more

Rated 4 out of 5 stars

Unfortunately the driver was not there when we arrived but a quick call to the office in Las Palmas to English speaking staff sorted the matter. As it turns out there was a massive traffic jam on appr... See more

Rated 5 out of 5 stars

We have been using this company now for 8 years, never a problem. They are very professional and friendly drivers.we a,ways book a return transfer, If ever they are delayed for any reason they always... See more

Rated 5 out of 5 stars

Can't imagine there's a better company than Zip for all matters concerning airport transfers.Reliable,good vehicles and really pleasant and knowledgeable drivers.We've used them for years and have nev... See more


Company details

  1. Taxi Service

Information provided by various external sources

Ziptransfers provides you, your family and group of friends with low-cost transfers from the airport to your final accommodation, resort, hotel, apartment or villa. Let us arrange a safe, reliable and hassle-free airport transfer for any group size and start your holidays smiling!


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent Service-highly recommend

Great communication, driver was waiting at arrivals and the transfer was smooth.
We changed our plans & therefore our return journey was modified-again great communication over email to get this done.
Our return journey again was smooth & well organised. My husband left his sunglasses in the car-the driver contacted us & arranged to return them to us at the airport-superb customer service, thank you Carlo!!

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Same as the other one star reviews…

Same as the other one star reviews really. Luggage handling was delayed due to strikes, driver couldn’t wait, ran off. Sent an email next day saying won’t be needing their service and return journey to the airport as will just get a taxi. They failed to respond or read it until after I got home. Driver turned up to hotel apparently waiting for us. Refuse to refund anyone. Currently in an email argument with them. Grow up, do better zip transfer

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. I left it very late to book my transfer and I needed 2 car seats. Zip transfers sorted me out only 6 hours to go and the car and driver waiting at Mallorca for us were amazing! The car was spotless and the car seats looked brand new!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

First class experience

First class experience. Were met at the airport and taken in a small mini bus directly to our apartment. Even though we were delayed by an hour going through customs, there was no issue with our transport. Return experience was the same. Prompt and friendly.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable good value transfers

We travel as a family of five with younger children so being sure of a good, reliable service is important. Used Zip in many countries and it is always so reliable. They respond so quickly to calls, like our recent trip, when our flight arrived at the wrong terminal without notice. They were there on the phone and waiting for us. Beautiful clean, spacious cars and lovely drivers. Highly recommended

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and efficient.

I use Zip every time I visit Tenerife and I find them excellent. They are waiting at the airport when we arrive and their pick up is always on time even for very early morning times. The cars are very clean and comfortable and your drivers are very helpful and courteous.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Going into Benidorm was fantastic

Going into Benidorm was fantastic, just myself and 2 other people in a car,no waiting it was great, going back to Alicante, it was a coach which arrived at hotel 5 mins before time stated, loaded efficiently by friendly driver, no problem whatsoever

January 26, 2026
Unprompted review
Rated 3 out of 5 stars

Abandoned us due to passport control delays

Company could have been more pro-active and monitored the delays through security al Alicante Airport. Driver waited the mandatory one hour then abandoned us to book (and pay for) a private hire. To all passengers with a booking make sure you have enough cash for a taxi to your destination. Hotel to airport no issue.

March 20, 2026
Unprompted review

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