ZIPTRANSFERS Reviews 9,153

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,114 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its professionalism and reliability, highlighting the helpfulness and friendliness of the staff. Many people appreciate the ease of the booking process and the overall smooth experience, frequently noting the punctuality of drivers and the comfort of the vehicles. However, some customers also noted issues with the delivery service, experiencing delays or difficulties in locating their drivers upon arrival. A few other people also felt that the booking process could be inconsistent, with some instances of vehicles not matching what was booked or last-minute cancellations due to supplier problems.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency, professionalism, and reliability... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the drivers for being polite, friendly,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise drivers for being on time,... See more

Location

Reviewers mention ambiguous feedback about location. While many customers praise the drivers for being on... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the booking process easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Zip Transfers for years now and always been satisfied with their service of return transfers. This year in March we arrived in Hurghada, Egypt and after booking a 6 seater mini bus for 4... See more

Rated 4 out of 5 stars

Unfortunately the driver was not there when we arrived but a quick call to the office in Las Palmas to English speaking staff sorted the matter. As it turns out there was a massive traffic jam on appr... See more

Rated 5 out of 5 stars

We have been using this company now for 8 years, never a problem. They are very professional and friendly drivers.we a,ways book a return transfer, If ever they are delayed for any reason they always... See more

Rated 5 out of 5 stars

Can't imagine there's a better company than Zip for all matters concerning airport transfers.Reliable,good vehicles and really pleasant and knowledgeable drivers.We've used them for years and have nev... See more


Company details

  1. Taxi Service

Information provided by various external sources

Ziptransfers provides you, your family and group of friends with low-cost transfers from the airport to your final accommodation, resort, hotel, apartment or villa. Let us arrange a safe, reliable and hassle-free airport transfer for any group size and start your holidays smiling!


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

citytrip Sevilla

Both the outbound and return journeys were perfectly organized and right on time. Upon arrival, the driver was already waiting for us at the airport, holding a sign with our name on it. This made it very clear who we needed to go to. They were very friendly people; although their English was limited, they clearly did their best to assist us.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant transfer company

Could not fault them! On time and very reliable. I was thinking about changing my return pick up to a different day and when I called they could not have been more helpful - very efficient and offered to change free of charge! Great company!!

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very easy to book. Great value and on-time pick up at a very busy airport. Had to amend. Quick responses and very accommodating

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

3 Disabled passengers left stranded

3 Disabled passengers left stranded at Malaga Airport, because of delays threw no fault of ours and although one of our party went and spoke to the driver saying we were on our way out he still left without us Charged for a service we didn't get with no money returned to us Will never use this company again

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great to see driver waiting for us

Great to see driver waiting for us. My husband has mobility difficulties and sat next to driver . This probably was why the vehicle which picked us up for return trip was a mini bus , and made getting into easy and much appreciated.
We have used Zip previously and will use again .

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

A great transfer service

A great transfer service from Torremolinos to Malaga airport. I have used this company 4 or 5 times now and they are always prompt, polite and smartly turned out with quality, clean cars.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

It took a long time to get our luggage…

It took a long time to get our luggage due to heavy rain. You called and said the driver had arrived and was waiting for us. I explained the situation, checked why the luggage was delayed, and was told it would arrive shortly. One of us went outside to speak with the driver, and I spoke with one of your representatives on the phone and said that the luggage would be arriving soon. You could not wait any longer, and the driver left. We had to take a regular taxi 10 minutes later and received no compensation for the fact that you did not wait. I will likely not be booking with you again.

January 17, 2026
Unprompted review
Rated 4 out of 5 stars

Prague Return Trip

We had return transfers from Prague airport. Our driver was there to meet us and our transfer to our hotel was great. Shame i can't say the same for the return journey.... our driver who picked us up 45mins earlier than originally stated at 6.25 in the morning for a 10.15 flight. He then drove like a grand prix driver using his phone and right behind the car infront. Didnt even drop us outside the terminal, instead the car park and said its very close... i think this was die to him having a pick up at the airport. Very dissapointed after using ziptransfers a number of times. Hopefully this is just a one off?

March 6, 2026
Unprompted review

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