I want to warn you that if you are…

I want to warn you that if you are contributing money to a couple for the wedding, we had a terrible experience. I would highly recommend PayPal over Zankyou! The fees are less & the money goes through right away. My son had to provide four different forms of ID to access the money I’d sent him!through Zankyou! Zankyou withdrew the money twice from my bank account! It was a mess that took me weeks to fix & my bank had to step in. The only way to access customer service is through a live chat. There were three operators & none were ever available. I had to always leave a message & someone would leave a message the next day. When I notified them they had withdrawn the money twice from my bank account I had to provide proof from my bank. Zankyou said they received the information & it would be processed, but never was from their end. The next day a new operator said the person who had been “helping” me was gone & there was no record of the documentation I’d provided. To top things off, I’d paid extra for a gift box with announcement & that was never sent!