Will
Delivery was missing some items
Delivery was missing some items. Thomann refused to send them because I had already recycled the massive box they shipped everything in so they only offered store credit.
Update: Thomann agreed to send out the missing cables in the end.
We are sorry to hear of the missing items. Can you please contact us at leitung.service@thomann.de stating your customer number so that we can take a closer look into this for you?
-Your Thomann Customer Care Team.
Not bad, but not perfect.
The desk arrived with some minor damage despite the incredibly bulky packaging. Not sure if this occured in transit or at the factory as the box was slightly crushed in one corner. The keyboard tray is also offset to one side of the desk rather than in the center as shown in the pictures/assembly diagrams. Some of the welding seems a bit iffy too, and the paint is scratched in places.
All in all, not quite as good as I was expecting for a reasonably priced, but not exactly cheap desk.
The tower unit also had some damage to one of the plastic end caps on the feet, this must have been from the factory as the packaging (again, very bulky cardboard) was undamaged.
Thank you for your review.
It doesn't seem that you've gotten in touch with us to advise us of these issues. We'd always advise in doing this ASAP at our freephone customer service line 0330 365 4444 or via email at info@gear4music.com.
Our customer service team are here to resolve any issue that you might encounter over the course of your shopping experience. On your invoice we advise to get in touch with us within 24 hours should you notice any damage to your item.
A member of our customer service team has been in touch with you directly to better understand this situation and provide you with a resolution.
Please accept our sincerest apologies for any inconvenience this may have caused.
Kind regards,
Gear4music.
very speedy service
Sent out very quickly.
Speedy service, great value
Great range of stock for great prices. You can't go wrong.