Chris Ryan
Very easy and efficient service
Very easy and efficient service from the guys at Auer. Order placed without issues and delivered very swiftly all the way from Germany in just a couple of days to the UK.
This is my second purchase from them (Toolbox Pro series) and the product is very good value and well made, have had the original ones in my workshop for about 2 years and they have held up very well with no breakages or damage.
Don't bother, complete jokers
Ordered 2, received one. No contact at all.
Twitter "help" declined to help. The contact form they have not responded to two attempts to contact them other than the generic message that they will respond.
Hopeless bunch of cretins
Been using Prime Tools for a few years…
Been using Prime Tools for a few years now after finding them when I needed some specialist tools for my old car. Since then I have been back dozens of times to upgrade/replace my cheap old tools as needed. Always great service, they really know their stuff and each and every member of staff I have dealt with has been nothing but helpful and professional.
Taking Funds Even After You Leave Them!
Careful with these guys, after leaving them over a month ago they continued to steal money from my account even when they are no longer providing the service since April 14th.
Cancel your direct debits immediately because they cannot be trusted.
Edit - you chose to take money in advance for services not being provided - so tell me how that is fair? Why would I pay both you and my new provider for 6 to 8 weeks only one of you can provide gas/electric to the property. IF you provided service to middle of April (a total of 60-some pounds)- which was paid IN ADVANCE why would you then take payment for the forthcoming month?
As usual for any business you seem to think that a 7 week turnaround for refunds is acceptable - do you give your customers the option to pay when they can be bothered?
Your Direct Debit will remain active until your account has been finalled, we can't cancel the Direct Debit on our end as this would affect the refund process. You can of course cancel the payment directly with the bank at any time.
A final statement will be sent to you 4-6 weeks after switching away, and if a refund is due it will be processed 7 days later.
Thanks,
Eva
Very helpful staff in store at Street …
Very helpful staff in store at Street branch. Processed an exchange with no fuss at all and nice polite help choosing some alternative items.
top marks
No reservations in recommending Dreams …
No reservations in recommending Dreams at all. Customer service was great from the visit to the store (Trowbridge branch),good selection of mattresses which we got expert recommendations on from the saleslady in store. Whole process of ordering was no fuss and no high pressure involved.
Updates afterwards via email and text also very good right up to the delivery day.
Delivery team prompt, polite and friendly - Matthew - and no fuss.
Recommended
Terrible and not worth the hassle - avoid
Have used them before - when they where called Sweet Vegan (same company) back in 2013.
They offered a expedited service if you contacted them via the order notes. I placed the order with notes detailing I had a timeframe as they where a wedding gift - still a good three weeks and items shown as in stock. Never got them and had to dispute through Paypal to get money back which was a chore in itself as Carmen simply ignored it for weeks. She did send a sample some time later as a good will gesture - they are very nice, but seriously not worth the hassle.
Thought I would try again this year, again giving plenty of time for the order of 2 weeks (again showing as in stock). Had to contact them earlier this week as no sign of the order being shipped. Was told they would all be sent out 20th by first class - why hold the order for such a long time I don't know, probably too lazy to go to the post office more than once a month. They have left it to the last minute and as expected they haven't arrived today either. Sadly another special present for my vegan sister in law ruined by these clowns.
If they can't back their van into your kitchen, don't expect them to deliver!
AO - never again.
Delivery driver arrived with a chip on his shoulder the second he walked in the back gate - I could tell this was going to be a fun one, he didn't want to deliver anything and that was obvious from his tone and facial expression - I can only think that he had immediately "seen his backside" when he couldn't fit his giant van in a car sized parking space and teleport the oven into my house.
Stated that the place was a death trap and that he didn't want to deliver - this is the same "death trap" that my disabled daughter successfully negotiates several times a day for her entire life either in a wheel chair, or in one of her frequent plaster casts.
Rang his office team who advised that they would deliver...once we have changed the access to the house - as in rebuild the 200 year old place so that it satisfied their health and safety requirements.
Given as I spent about an hour on the phone to them long before the delivery took place, the only question they wanted to know was how many steps to the property and the rest was measuring to make sure the appliance would fit in the space and within electrical/gas specifications. At no time did they ask anything else or indicate that it would be a problem.
Certainly will not be using again, only AO have this attitude, we have had sofas, freezers, all manner of furniture delivered over the years and never had such a bad attitude and service.
Thanks for taking the time to speak with me this afternoon.
I'm truly sorry about the experience you've had today and I can completely understand why you were unhappy with the situation.
Regardless of any access issues or any problems that may arise, I wouldn't expect anyone representing us to come across as negative or unhelpful so it really is frustrating that we've let you down in such a disappointing way today. I can see that the access was difficult and I can appreciate why the crew were concerned but I'm really not sure why alternative options weren't discussed with you at the time. I'll ensure this is fed back to our Quality Team for their investigation.
As discussed over the phone I've now removed the services from your order and we'll be returning to deliver your new cooker on Saturday 2nd December. I've left notes for the crew who will assess things on the day but I understand that you're happy for them to deliver the appliance to the back of your home so that you can make other arrangements if needed. I've also arranged for one of my colleagues to keep an eye on things for you on the day.
I really hope that we can make this up to you and restore your faith in our service but if you need anything at all then please don't hesitate to contact us.
Many Thanks
Katie - ao
Stellar service, communication and a breath of fresh air to deal with.
Been dealing with McAMS over the last few weeks following an accident (guy reversed into me at a junction) and they have been great.
I rang my own insurance company on getting home after the accident on Friday evening, was told I would get a call back (after confirming twice that they are even working at weekends - which was important as I use my bike exclusively for commuting to work and wanted stuff sorting over the weekend) within 24 hours. They didn't ring and when I attempted to contact them on the number given for the accident management team, unsurprisingly they had closed for the weekend.
Found McAMS online and gave them a shout via their online form detailing my accident. Immediate response on the Saturday afternoon from Katie by email then by phone call a little later to get more details. They sent text messages and emails over the next 24 hours letting me know how things progressed. Sunday lunch time got a call from Katie to let me know they are sorting out a hire bike and that the fleet manager would be in touch. Literally finished that call with Katie and the fleet team was on the phone within 5 minutes. Pick of bikes available all suitable for my 120 mile a day commute and only reason I couldn't take it from them on the Monday was because I had to be at work for a meeting. Arranged the Tuesday instead and again prompt service with calls and texts from the delivery team.
Still now three weeks since the accident everyone I have dealt with that McAMS have arranged - solicitors, assessor/engineer team - all have been ultra responsive and communicative - which having dealt with a claim before is not something you learn to expect from your own insurance company (despite it being in their best interest to manage it efficiently to keep costs down). Touch wood, hope to not have another accident, but if I do these guys will be getting the call!
Will update when all complete, but I have no reason to expect anything less than as good as they have been so far!
Another "bait and switch" practicing retailer
Usual thing as a lot of companies doing at the moment thanks to sites that post deals etc. Post product at a low price, get orders in (and hopefully some additional items in the basket), pretend it was a "system error" - makes me laugh, having worked with EPoS and E-Commerce systems for over a decade it's not systems, its people that make the mistakes - then the inevitable waiting to get your money back if you pay with Paypal or similar as they have held the funds at a pending state.
I now just avoid companies if they do this and don't shop there again. Not a great tactic for future sales, YOU need customer goodwill, not the other way round.