Heeran
By far the worst courier in the UK by a…
By far the worst courier in the UK by a country mile. I have had 2 parcels not delivered because your "track & redirect service" on your website has no fields to leave "safe place" access code information!
Instead you get your courier to attempt delivery 3 times and not actually deliver the parcel. What a waste of time and fuel!
Its 2019! put a note field on your "track & redirect service" and stop damaging the environment by getting your couriers to drive around not actually deliver!
Answer to your reply:
I'm not interested in emailing anyone! I've already had to call JD Sports to provide the access code and that was 2 days ago!
Take the parcel and send it back to JD sports, they can refund me, this is the second order that has ended this way! I have no idea why any retailer would use Hermes, all you do is cost them orders!
We're very sorry to hear that your parcel wasn't able to be delivered as the courier didn't have the access code.
Please send this in an email to trustpilotsupport@hermes-europe.co.uk including the tracking number and address so this can be passed on.
Thanks
Martin
Really disappointed!
Just started using this site for a family friend who really needs funding asap. I've just been told it takes 50 days for funds to become available. We live in 2019 - nothing takes 50 days, which begs the question: Why funds are taken instantly from donors and then kept for 50 days?
I have just received a reply pointing me to various notifications and agreements. I hate this because hiding behind agreements etc does not take away from the fact that you hold funds for 50 days! Card payments clear in a maximum of 3-5 working days, let's say there is a need for currency conversation which takes about 30 seconds, but let's say it takes this platform 5 days, so what are the other 40 days for?
Really disappointed! What a disgrace!
UPDATE: Gogetfunding have been trying to explain the 50 day waiting period, unfortunately there is just no legitimate reason for it. The support staff have sent me long emails with no real options or reasons as why this is happening without actually telling me what is needed to get these funds to the recipient. The "options" range from enabling paypal (USD) (so donors incur charges when donating using their bank cards in their home country), I could have also raised funds in GBP apparently (again, so donors that pay for donating when they use their bank cards in their home country), the total disregard for donors and recipients is so frustrating, its almost like nobody is thinking when these emails are sent! I still haven't been told what is actually required to get these funds to the recipient.
I know that you've been in regular contact with Victoria, so I'll avoid covering a lot of the same ground. As you're aware, some countries have stricter regulations due to risk and fraud prevention and that's advised during the campaign creation. But on a case by case basis, we can and do release funds significantly earlier than the timescale advertised - as we have in this case.
I understand that funds have now been sent to you, and I'm really sorry for the inconvenience caused. As you're now verified, if you did want to use our platform to raise funds again, the payout would be much quicker.
Kind Regards,
Sandip & The GoGetFunding Team
The worst online bank ever!!!
The worst online bank ever! After requesting my pin through their chat service as I have always done, I get told I need to provide my ID, a selfie and a video.
After explaining to the advisor that I always get my pin by answering security question I get told that the only way is to "follow their process."
The only reason I opened a monzo account was for the ease of using it, this has now been replaces with cumbersome processes requiring videos and selfies bla bla bla!
I made a complaint on Thursday evening and a response 10 mins ago regurgitating the same nonsense the advisor came up with. No customer service whatsoever.
Seems to me that Monzo is fast becoming a normal bank which is a shame really because I already have one of those with cumbersome processes and people just repeating nonsense.
So now I asked for my account to be closed (no doubt I will get the same email asking me for a selfie of my dog from an obtuse angle).
What a waste of time!
This is the worst transfer company I…
This is the worst transfer company I have ever used! Funds transfered on the 31 October which still has not arrived in my designated bank account.
I contacted their customer service team via chat to be told, I need to now contact the bank that is receiving the funds by their clueless customer service agents, the fact that you can't call and speak to someone is infuriating and their agents are utterly useless!
Why should I contact anyone when the funds were transfered via Revolut?
The fact that Revolut advertise "fastest" transfers is a joke as this is clearly not the case!
I have never has this issue with any other transfer company or FX broker.
I will be closing my account immediately!
Update! 3-5 working days? how is that faster than a bank? I've never has this issue with any other provider, seems that Revolut over promise and under deliver!
We are very sorry to hear that your experience with our support was not as you expected it to be.
Please note that timeframe for processing a SWIFT is 3 to 5 working days. If the transfer was processed on our side within the timeframe, we cannot check what caused the delay on your bank's side.
We can provide confirmation that is sufficient for the receiving bank to locate the incoming transfer.
Please, do not hesitate to contact us in the future if you have any further questions. You can reach us via in-app chat support or our social media channels (Facebook and Twitter).
Best regards,
Revolut Team
Opened an account with AvaTrade last…
Opened an account with AvaTrade last week.
After making the deposit, I was sent and email saying "Claim your Bonus
In order to claim your bonus you will need to verify your account. Please do so within 14 days of your first deposit" which I did.
Today, I enquired via the online chat on how to claim my bonus, I was given some this excuse "As an European Client, you cannot receive bonuses anymore, according to the new ESMA Regulation" seems like an easy way out of not honouring your emails!
To top this off, the online attendant was rude and unhelpful!
Seriously considering closing this account when my positions close!
An agent will contact you soon. Please reply at your earliest convenience!
Kind Regards,
The AvaTrade Team
Delivery Driver racially abuses Builders and shoves elderly lady!
I ordered a roof light for delivery on 2/07/18. This was delayed by a week to the 9/07/18. The delivery did not turn up as promised delaying the completion of the project. I was informed by a staff member that delivery was "attempted" but nobody was at home despite the builders being on site until 19:30 waiting specifically for this delivery.
I was then insulted with a compensation offer of £35 (what a joke) considering this has cost me a days labor. Naturally the manager who made the offer was "not available" to take my call aggravating the situation further, I was then told all complaints need to be in writing even though this situation is still ongoing.
This is the worst experience I have had with any supplier by a country mile. The sheer unwillingness to resolve is mind boggling!
Update: This saga is still ongoing, apparently the suppliers courier now has a broken down vehicle after being guaranteed a delivery before 10AM today! Between roofing superstore, their supplier and their couriers, nobody seems to be taking responsibility - I am still without the product with no idea when it will be delivered.
Update #2 - After all of the above, the delivery driver turns up past 4pm without a trolley or tail lift to safely get the product (100kg) to the pavement as per a normal delivery of construction materials, several health and safety rules were broken, the driver then expects my builders to remove it off his van (using racist and abusive language towards the builders who are of chinese origin, TrustPilot asked me take off the actual words used because Roofing Superstore reported the post for offensive language, I suppose its only offensive when used on their review page not when actually being used by their delivery drivers on actual people, DESPICABLE!!), my builders are not insured to be in the back of a delivery van, my aunt intervenes upon hearing this racist abuse, and got shoved for her trouble, the police were called and the driver drove off almost running someone over in the process, the police are now investigating!
Roofing Superstore then conveniently act as if this incident never happened even though it is their duty to make sure products are delivered timeously with good service following all health and safety regulations blaming basically everything on "suppliers and 3rd parties" - their response is a £250 gesture of goodwill which again is insulting considering all of the above. I WILL BE PURSUING THIS AS FAR AS NEEDED TO RECLAIM ALL MONIES PAID TO ROOFING SUPERSTORE!
UPDATE: Its been almost one year since my post and Roofing Superstore has still not made any meaningful contact to resolve this situation, the managers and directors seem to be quite happy to hide and not deal with this! I AM STILL WAITING ROOFING SUPERSTORE?
Thank you for your feedback.
I have tried calling you and left a voicemail.
Please call me back ASAP on 01752 692 760
Kind regards,
Chris Graham | Manager
Roofing Superstore
I have decided to write my first ever …
I have decided to write my first ever review in the hope that ID mobile will notice and actually help resolve an issue that has been going for over a year! I have been treated very unfairly by this company and am currently in the process of asking the ombudsman for help! This is by far the worst experience I have had with any mobile company. I have complained numerous times over the last year with promises of call backs and resolution only be disappointed the the pure lack of common sense from their customer service staff. Complaint after complaint gets met with the same recycled responses with no investigation of the actual underlying issue! ID mobile staff if you are reading this, these 1 star reviews are a direct result of your incompetence.
I have since emailed the email provided in ID Mobile's reply, I don't expect anything to come of it, but we can live in hope!
Just had response from ID mobile saying there is nothing they can do and I should direct my inquiries to the ombudsman, they would rather waste the ombudsman's time than take action. I don't know why I expected anything different
Feel free to use our email address, SocialQueries@idmobile.co.uk to provide any informaton regarding your position.