Siobhan
United Kingdom
Review of Musikhaus Thomann
What returns policy?
Ordered 3 very expensive pieces of equipment one of which arrived damaged and another stopped working within 2 days of use - contacted them on their website: no reply. email: no reply. And I have tried calling them and "no one from the correct department is available to take my call" For 5 days now! Seriously my advice: don't use this company, not even for picks or guitar strings.
Reply from Musikhaus Thomann
Hello Siobhan,
We are sorry to hear of the damaged equipment. Can you please write to use at leitung.service@thomann.de stating your customer number so that we can look into the matter further for you?
- Your Thomann Customer Care Team
We are sorry to hear of the damaged equipment. Can you please write to use at leitung.service@thomann.de stating your customer number so that we can look into the matter further for you?
- Your Thomann Customer Care Team