Stijn Trenson
Belgium
Review of eDreams
Feel ripped off
All of a sudden I had to pay 32€ extra for a cancelation insurance which I never wanted. There is no counter that shows your total bill - which of course edreams does intentionally. You only find out after the amount is credited.
Also another cost of 4€ for your Visa-payment - no other option available.
I just feel ripped of - not for a huge amount - but this is not how to treat customers.
Reply from eDreams
Hi Stijn,
Thank you for your feedback! One of our agents will contact you privately.
Regards,
Brent - Customer Care
Thank you for your feedback! One of our agents will contact you privately.
Regards,
Brent - Customer Care