NeilC – 2 business reviews on Trustpilot

Poor Customer Experience

Ordered a cable reel via click and collect after seeing 3 available on line from the Bristol branch on Whiteladies Road. Got to the store to find a queue around the car park and customers being served from the entrance. 30 minutes later was served. Chap went to find the item only to come back 2 minutes later to announce he’ll have to process a refund. I reminded him the website was showing 3 in stock and the order had been taken. He responded that the website was wrong, no apology. Think I’ll stick with Screwfix, as was the general opinion in the very disgruntled queue of trades people.

Reply from Toolstation

Good Afternoon, thank you for taking the time to provide us with your valued feedback. I am really sorry to hear of the recent experience that you have had whilst shopping with us through Click and Collect. Please rest assured that your comments are extremely important to us and we are continuously working hard to ensure customer satisfaction is achieved when fulfilling orders or dealing with the after service. I will be sure to pass your views onto the relevant store in order to improve the level of service you receive from us in the future given the opportunity. We appreciate your reviews so if there are any areas you wish to highlight we would welcome them. We look forward to serving you soon, Kind Regards, Imi

Review of Toolstation

Review of Zankyou

Great customer service from Tamara

Great customer service from Tamara. Dealt with my enquiry promptly and efficiently. Well done.

Reply from Zankyou

Hi Neil,

Thank you for sharing your experience with Zankyou.

We are at your disposal whenever you need it. :)

Best regards,
Zankyou team