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1 Answer Insurance  Reviews 2,979

•
TrustScore 4.5 out of 5

4.7

Insurance Broker
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Review summary

Created with AI, based on recent reviews

Evaluating 656 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent knowledge, helpfulness, and professional yet personal approach, often highlighting specific individuals for going above and beyond to secure the best deals. The service provided is frequently described as professional and efficient, with many people appreciating the clear communication and detailed explanations that make understanding insurance easy. Reviewers are particularly impressed with the competitive pricing, often finding quotes much lower than expected, even for complex situations, and the excellent customer support which includes direct contact numbers for future queries. However, some customers also noted issues regarding significant admin fees for services not received or for policies cancelled within the cooling-off period. A few other people also felt that the company was not helpful, citing unclear and conflicting information, and problems with policy details such as incorrect hire class coverage.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, friendliness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting excellent communication and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Price

Reviewers highlight positive aspects of price, with many customers expressing satisfaction with competitive... See more

User experience

People report positive experiences with the user experience, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was struggling to navigate online quotes to accurately insure my car. Kasey, demonstrated excellent knowledge regarding potential pitfalls for my personal situation. He researched a number of diffe... See more

Rated 5 out of 5 stars

Josh was excellent, found van insurance for my grandson which seemed near on impossible with every other company He was friendly helpful and got back to us when he could keeping us informed at every... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Josh, who was professional, helpful, and answered all my questions. Gave us a really competitive quote and the best thing of all, a direct number to him in case of future queries. Tha... See more

Company replied

Rated 5 out of 5 stars

I m having a great experience with One Answer Insurance since day 1 and on top of this at renewal they really maked my day . KIRSTY the lady that I ve spoken with regarding my renewal she went with... See more

Company replied

Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency
  4. Insurance Company
  5. Motorcycle Insurance Agency
  6. Personal Insurance Company

About 1 Answer Insurance

Written by the company

Here at One Answer Insurance we specialise in drivers with adverse motoring history (claims and/or convictions) as well as taxi, courier and minibus insurances.

We have links with some of the best insurance providers in the country, which means we can offer you the best cover at the most competitive price.

Convicted Driver Insurance
Courier Insurance

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Insurance renewal .

Daniella was very helpful and knowledgeable when discussing the renewal of my insurance policy . Always cheerful and very polite and always helpful should you need any questions answered or policy details clarified 🙂

June 9, 2026

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