Bedworld Direct 

Dealing with bedworld.ie in Ireland. When my order for a black iron bed frame arrived - half the parts were ivory cream! Rex answered my ad asking me to send pics of defective items???… I can tell this is going to be painful. I suspect these guys have a dot ie web address but are 100% based in UK. I shudder to think how long the packaged items will be sitting in my hallway awaiting their collection. Next stop Consumer Affairs… sigh…

Bought a double mattress. Its the worst mattress ever it was hard and so heavy as if it was made up of bricks and cement. Try to return but would loose ,most of my money so I threw it away and buy a new one. It was free delivery yet to return they want to keep half of the money. They advertised about discounts and best mattress. It was a buckingham double mattress. It was more like a cement and brick mattress.

Orders a double bed frame and mattress, no issues with ordering or delivery but thats where the good experience stops, the wrapping on the bed was filthy as if covered in black soot and had a very unpleasant odour, on removing the wrapping the lack of quality was very clear to see, the base had 2 large rips no fabric on 2 corners and a large tear along one side. Bed returned and refund received but still waiting on an apology. Stay clear guys.

I'd accidentally ordered the wrong size, tried three times each, email, phone, chat, eventually replied, saying they had adjusted the order accordingly.

Delivered the item, within seven days, packaging fine, assumed bed would be ok.

Wrong, firstly ordered grey base, BLACK ONE ARRIVED, even shows grey on the delivery sheet.

Second issue base has a small split in the plastic underbase, nothing to do with unpacking, slid out by undoing one end, just like the mattress.

Tried to contact them, again no response, by email, phone, or chat.

Not recommended, buy elsewhere, should have checked the reviews first.

Concur with others here. Don't use them. No customer service. Creaking bed. Been a rotten experience

I am beginning to seriously regret placing an order with this company. They have got to be one of the worst to contact. I needed to amend my online order and so contacted the only number provided. It was at 8.30am so I half expected a message to give opening times. As no message was forthcoming I naturally assumed they would pick up the call. After “queuing” for 10 minutes the call was cut off! I tried later on that day and eventually got through only to be told they don’t open until 9am!! Very frustrating. Later that day after waiting another 8 minutes I got through. I was told the change would be emailed to me. No email arrived. I phoned again this time at approximately 11am. After “queuing” for another 10 minutes yet again I was disconnected. If I ever do get through I am asking for a refund.

I ordered a double crushed velvet bed from here it looks discusting nothing like the pictures and also looks handmade it’s terrible such a scam and also the customer service are rude said they would phone me back 10 times and basically said the only thing to do is make me pay an extra £40 to be picked up. Awful experience! DO NOT ORDER FROM HERE

bought single bed and headboard through ebay hole in base headboard completely diff colour promised new headboard never came one unreliable full of unfulfilled promises. I was totally scamed, do not use these people based in wakefield UNTRUSTWORTHY

iD1161 - 00692242

Terrible customer service.
I ordered a mattress, and specifically contacted the company before placing my order ad I needed it on the 24th. They assured me it would be delivered on the 24th so went ahead and ordered. Waited and waited and nothing arrived, contacted bedworld direct and was told it would be delivered on friday 28th. I emailed them on the 27th to ask for an ETD as I didn't want to wait for nothing again. And yes again the order would not arrrive on friday. It was coming monday the 31st.
On Monday again the delivery is moved to Wednesday the 2nd. So I cancel the order and ask for a refund as i am totally fedup. More than a week later I get an email that states that my reply to them to cancel my order was in their spam folder(?). And that the mattress was delivered and therefore I am not getting a refund! Seriously?
I worked in logistics and customer services, I get it things go wrong. But you need to keep the customer informed, and when you disagree about a refund PICK UP THE PHONE!
Bedworld direct, I do not have your mattress!

I have done two transactions with this company and never had a problem. Good quality, very reasonable prices and fast delivery. The beds themselves are very comfortable and communication was excellent. Thank you.

This company are the pits. I ordered a bed and headboard, the headboard came and was not the one I had ordered and it was faulty. I emailed them and they sent a second one which was not the one I ordered. I had to wait for that to go back and paperwork done before they sent out yet another one, that was also the same as the last two, not what I ordered and paid for. Yet again I had to wait for the paperwork to go back and was then I could not have a refund because there was only one person who was authorised to give refunds and she was on holiday for two weeks, this was on 14th April and was told on 26th April, when she returned that I would get my refund straight away. On 26th April I asked again for my refund and was told "sorry there is no paperwork to say I was entitled to 🐜 refund". This was told to me by the same person I had been dealing with on 14th April, Danielle. So beware and avoid at all costs.

Thank you for your help and prompt delivery of our new mattress. From my call on Thursday to our delivery yesterday, your staff have been so helpful.
Originally we ordered from a different company for delivery last Tuesday. Tuesday came and no delivery confirmed, then I was told they had a supplier problem, so we ordered a different product for a definite Thursday delivery, which did not happen as the mattress was from the original supplier with the problems
I then phoned your company and what a pleasure. Your man was so helpful. This morning I had not had confirmation of delivery so phoned and was given the delivery company's phone number and the tracking number and confirmation it was out for delivery today.
The mattress was duly delivered.
You should be proud of your staff and service. You have restored our faith in online shopping.

Really happy with my purchase order 4220 took 2 days to arrive when quoted 2-5 day delivery all was booked in and hassel free.

Thank you bedworld direct

Updated from 1 to 3 stars.

Order: 160909100721 (and I checked, it is Bedworld Direct).

I ordered a bunk bed, a single and a double matress.
The bunk bed and single took 5 days for arrival and 3 weeks for the double. In that time, I had to chase over and over.
Some days the phone rings out and emails ignored.

The company only started responding and replying when I tried to get a refund via PayPal.

Bedworld Direct are very cheap and there's good reason for it.

Worst company I have had dealings with in a very long time.

Ordered a bed for delivery within a week. One week later no bed so phone the company. I am told the bed is manufactured and will be delivered by another wholesale company, Italian Furniture Company so Bedworld Direct agreed to chase them for a delivery date and get back to me. Did they get back to me, NO.

I then sent an email asking for a delivery date to Bedworld Direct which the response was that delivery had been attempted but the courier noticed that it was damaged and returned it to the supplier and that the supplier was out of stock.

In between sending the email and getting a response from Bedworld Direct I decided to phone Italian Furniture Company who very politely informed me that the bed had been discontinued several months ago and that they had informed Bedworld Direct when our order was placed.

Bedworld Direct declined to comment when confronted with this information but a refund was given.

So in summary Bedworld Direct out and out lied to me.

I should also add that the bed is still available for purchase from their website at the time of writing this review one week later.

Excellent company, bed delivered the day after ordering. Having already ordered the bed from two other companies and both of whom failed to deliver (seriously, how can you lose a bed!), I can't thank you enough for delivery this bed and so quickly! And £30 cheaper, wish I'd found you first!! Thank you.

I ordered the Cosatto robot cot for only £365.00 which is nearly £100 less than other retailers and £40.00 less than amazon. came within 1 week. There phone system went down and they went out of there way to contact me and reassure me and chased the manufacturer for my delivery date. Thank you for all your help Michael.

Excellent company would definitely recommend!! Very Very helpful and i am very pleased with the bed and their customer service, keep it up guys and thank you!

I needed a bed really quickly and they made sure I got what I wanted, even though the turnaround was tight.
I would highly recommend Bedworld Direct to anyone that needs high quality products and trusted customer service. I will definitely be using them again in the future.

Very helpful and reliable company! Couldn't fault them one bit. Very pleased!