Bristol Valet Parking 

Great service and value. No issues what so ever. We would use again.

Dropping off our car on the Thursday morning went smoothly. Driver arrived a few minutes after us. He told us that upon our return, get our luggage, get to the drop and go area and then phone as they are only 5 minutes away.

I phoned them once in the area and was told that all of their drivers were off sick with covid and we would have to catch the shuttle bus to the airport tavern.

When the bus finally arrived, there wasn't enough room on it for everyone. Not the drivers fault but he told us the other bus was in for a valet that day...on a Saturday.

The bus returned about 25 minutes later with the woman who we'd been speaking to. No idea why she came to collect us, we're grown adults capable of getting on a bus. There was just 1 less space for one of the other passengers.

We (and another couple) were told our cars were ready for us but then she proceeded to call someone back at the car park and asked them to get our cars ready. The driver meanwhile was busy swearing at people in the drop and go are for daring to cross the road. They both then complained to each other about the company all the way back to the car park.

Great start, terrible finish. Won't be using this unprofessional company again and I urge you to just use the regular airport parking. Had I known we'd have to get the bus back to car park taking an hour I wouldn't have paid for valet parking!!

Steer clear from these chancers everyone.

On arrival at Bristol airport we had to wait nearly 15 minutes for the driver to arrive to take over our car - not relaxing, especially as we had a wheelchair user in our party and couldn’t rush to check-in. On the return journey we arrived in the middle of the night (2.30 am), phoned Bristol Valet Parking and were told they would be right with us. We waited 25 minutes in the car park. There was no apology from the driver. We could see from the condensation on the car windows that it had only just been picked up, so the wait wasn’t because the car had been parked far from the airport. The wait would have been better if they had said they would be that long in arriving, so then we could have waited in the airport terminal out of the cold. Not impressed.

This company was supposef to collect me from bristol airport yday,phoned many times..no one turned up,had to seek help ftom a different company to locate my car,spoke to owner today who just wanted to argue...what do you want me to do about it,he said...£95 paid for absolute rubbish and lip...never again..best not to bother

DO NOT USE THIS COMPANY, BAD REVIEWS SAY IT ALL - He also doesn't pay his staff, my friend is waiting for wages for 90+ hours worked and Dean will not pay him, Rogue trader!!!!

They told us to ring when some 20minutes from airport we did we were in park and go part of Bristol Airport was there literally a couple minutes ,when they arrived a polite lovely lady ,said hope you had a good journey to Airport ..explained how it works ..thankyou again BVP

Please don’t EVER park your vehicle here. Partner booked our car to stay here whilst we went on holiday and he stupidly didn’t think to look at reviews before hand.
We arrived at the drop and go on the day of our departure - one person come to meet us 45 minutes after we rang putting us at the back of the long jet 2 queue to check in. The man told us he would be back to collect our car shortly with another driver WHY SEND ONE ???
When we returned after collecting our luggage we called them to say we are ready. We waiting an HOUR for our car to return this was absolutely ridiculous and had very restless 18 month twins waiting with us.
Once we returned home we noticed that somebody had in fact damaged our drivers side door in an attempt to break in. A crow bar fits perfectly into the gap that’s been forced breaking away some of the inside of the door. I am absolutely fuming and cannot find contact details / email address anywhere!!!

As per all the other 1 star reviews. Shocking service. Waited an hour for our car at midnight. Unapologetic staff. When I asked for an ETA, they hung up! Do not use!

Sad story, slightly late to meet us at the airport, but no biggie (forecast to the following), no real handover of our vehicle, just jumped in and drove off! Got so close to the car in front at the barrier we were almost convinced it would be a collision.

The mileage doesn't seem to have gone up considerably, or excessive fuel used. However, our poor vehicle looked as if it had done a World Rally round, inside and out! Plastered in mud, the front footwell's were full of mud, there was mud on the inside of both doors and on the front seats.

That was when we got our car back, which after several phonecall's, turned up about an hour later, stating how bad a day they were having... no real apology, not even the offer of £5 to cover the cost of getting out of the zone.

I doubt any compensation for a full valet or our time spent at the Drop & Go Zone will ever be offered, several other "Meet & Greet" people did ask who we were waiting for, and when we replied "BVP" they offered their apologies too!

1* service, 5* mess!

Car delivered 45 minutes late. Greeted by the most obnoxious driver who rather than being empathetic and humble started moaning about how bad his day was before storming off. I recall encountering him on a previous occasion when my pick up was late and he was moaning rather than apologising. This man should not be dealing with the public

Worst company EVER! Avoid at all costs. Waited over an hour and a half for our vehicle, the most frustrating thing was that they just ignored the calls. Last thing you want when you get back from your holiday!!

Absolutely do not use. I cannot stress this enough. Dean was recommended to me by a friend. We booked him and he instructed us to contact him 20mins before arriving at Bristol airport. I contacted 25mins before we arrived, messaged him again when we got Bristol airport roundabout and again when we were waiting for him at the Drop & Go. No responses to any of my messages. I texted him again. No response. I called, it was not answered. Messaged again, no response. Called again, he cancelled the call. We were now at the Drop & Go 20mins with no idea if he was going to turn up. Eventually we had to go and park in the long stay carpark and nearly double the price we would have paid if we'd booked in advance in Silver Zone.
DO NOT USE UNLESS YOU WANT TO GET RIPPED OFF.
I hate flying anyway and this was not the way to start any sort of holiday. Absolute cowboy.

Can't comment on the service as they never showed to meet us. They ignored 2 calls and 2 hours later have not responded to any messages. Just had to spend double the money to park in long stay. Not happy! Please do not touch with a barge pole!!

We used BVP for the first time after a recommendation from a friend for our recent holiday to the Med and we will definitely be using them again ! Dean was there when we arrived and within 5 minutes on our return. Very competitive price too ! Highly recommend !

Easy and pleasant service, Dean was great, on time and reliable. Would definitely use again. Thankyou

Driver was late to collect the car on our departure despite the fact that we made a courtesy call before we arrived the airport 20 minutes before. On our return, called them as soon as we got our luggage. We waited for 35 minutes, to be greeted by an aggressive and rude driver when I said he was late. He said he don’t care, I said you don’t speak to customers like that and his he swore at me and my 17 year old.
No one deserve this kind of treatment and I would give this company a minus if there was. Never book with them again worst experience so far!!

DO NOT USE THIS PLACE.
After returning from our week holiday call them up had 2 wait a good half hour for them to arrive with our car.
Tried there best to stop me from checking it over.
They had damaged my car on the front wing and bumper the driver gave me a number to call and get it sorted.
They agreed to pay for the damage and took responsibility for it as I took pictures of the car before they taken it.
After keep chasing them to pay for the damage over 30 times to get told oh sorry DAUGHTER was ment to of sent the payment for the damage ILL DO IT TODAY FOR YOU..
never received anything and they blocked my number so I couldn't chase anymore.
Very poor service I would never use them again even if it was free by far the worst experience we have had!!!

Do not use this company. 50 min wait for car, the mobile phone number they gave to call was not answered so had to track down a landline number of a company near them. Driver was aggressive and extremely rude. He said "if you give me any attitude it will be even longer until you get your car" "You paid for a cheap meet and greet, you will get a cheap service" Totally unbelievable customer service and I have no idea how they are still in business.

Horrendous service. We’ve always used meet and greet service previously and have never had an issue.
First time using this company and never again. Called 30 minutes on arrival to bristol as advised. Had to then wait another 35 minutes for them to arrive and collect my car. Had to call several times with no answer to find out where they were.
Arriving back called as soon as landed as no luggage to collect. Told they would be 10 minutes. Forty minutes later arrived. Car stinking and window clearly left open as seat soaking wet as well as speaker covered in water and electrics. Dont know what damage the water has caused yet.

Absolutely shocking... my car was coverd in mud and smelt like weed inside