Cheap Supplements 

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Rated 1 out of 5 stars

Within 24 hours of ordering, I was told that some of my items were out of stock (even though when ordering it says 'in stock'), but i thought fair enough, these things happen. My items we... See more

Rated 3 out of 5 stars

Part of my order is wrong. I have tried constantly for three days to contact Cheap Supplements by phone but there is never an answer. It seems by reading other reviews i'm not the only one to have exp... See more

Company replied

Rated 5 out of 5 stars

Ordered the Blender Bottle Sports Mixer Bottles in various sizes over three different orders, paid via paypal. The bottles are top notch quality and the brand best I've seen, highly recommended. C... See more

Company replied

Rated 1 out of 5 stars

The website transaction was completed & my order concluded with a message to say status processed, no mention of product being out of stock. I then received an email that read: Your order from... See more

Company details

  1. Fitness and Nutrition Service

Information provided by various external sources

Cheap Supplements, Discount Bodybuilding supplements direct to your door for less. Cheap Supplements is an online bodybuilding supplement store that offers free shipping, low online prices, and friendly customer service.


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(152)

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Rated 1 out of 5 stars

Poor Communication

Within 24 hours of ordering, I was told that some of my items were out of stock (even though when ordering it says 'in stock'), but i thought fair enough, these things happen.

My items were then changed to alot less volume of what i wanted/ordered, and the order day put back over a week (initial order time was 1-2 days).

When it hit this delivery day i received a text from the courier that my items had not been received and the delivery date was put back even further.

Through this whole time I had sent 3 emails to Cheap Supplements that had gone unresponded.

I would not recommend them, nor will I be using them in the future.

Ross

August 10, 2015
Unprompted review
Rated 1 out of 5 stars

Shocking

Didnt deliver my item to me, delivered it to a neighbour and then wouldnt respond to emails.

Incredibly poor service and will never, ever order from your website again. I was warned by two people about using this website and they were right, so no product and no refund.

May 5, 2015
Unprompted review
Cheap Supplements logo

Reply from Cheap Supplements

james, we responded to all your emails??? and it didnt get delivered to a neighbour, you provided the wrong delivery address!!! then try and tell us its our fault for shipping to an address you requested, madness.......

Rated 5 out of 5 stars

First time customer

Excellent prices and super delivery. I made a mistake online and it was rectified for me without any bother at all. Thanks a million I'll definitely be a regular customer now and I'll recommend to all my friends.

December 4, 2014
Unprompted review
Rated 1 out of 5 stars

CONNED. STILL HAVE MY MONEY.

I purchased a Dorian Yates DVD back in 2011. It NEVER arrived. In fact the order is still 'processing' It is now 2014 and no money back and as far as i'm aware the DVD never arrived. I want my £25 back!!!!!

October 26, 2014
Unprompted review
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Reply from Cheap Supplements

hi robyn, i have looked into this for you and checked our records. your order was cancelled and refunded via paypal from which you paid with as you didnt respond to our backorder email. if you need further transaction information please email customer services on info@cheap-supplements.co.uk

Rated 3 out of 5 stars

Not very good stock control!!

Website not up to date regarding items out of stock. Nearly every order this happens to me, I ordered an item I was emailed back saying it sorry that item is out off stock... I was offered a alternative item which I accepted but when I received the alternative item it was over 2yrs out off date. yes I was given a refund yes I am happy with the response. more attention to detail and better administration is required.

July 6, 2014
Unprompted review
Rated 4 out of 5 stars

Good prices but issues with delivery

Prices are the best in the net and they always deliver what you order. Expect a lot of delays though if you arfe ordering outside of UK

Customer service is a bit "basic" - but still its worth the effort. Been ordering from them for some time now

March 19, 2014
Unprompted review
Rated 5 out of 5 stars

Professional in all aspects

I've bought all my supplements from cheap sups. for a good while now and every dealing I've had with them has been quick and easy! The delivery is always prompt, the website is easy to use and the prices are some of the most competitive around!
I have sometimes had to change an order after it was placed and this process was also made super easy by them! Compared to sow of the chaos I have had with unrelated online companies, these guys do exactly as they say they will every time! Thanks!

March 7, 2014
Unprompted review
Rated 4 out of 5 stars

Cheap-supplements

Very good service web site very easy to use and they have nearly everything u could ever need for every exercise delivery service also very good my order arrived within the stated guidelines 1 happy customer.

February 17, 2014
Unprompted review
Rated 5 out of 5 stars

perfect

great, quick, reliable service with reasonable prices! a christmas present for my brother, thank you!

December 18, 2013
Unprompted review
Rated 3 out of 5 stars

Challenge about free phone and T&T

When I was doing my T&T I could not see my status under my order nr. how far my package was.

I tried severel times to call you at your free phone services, but nobody was picking it up.

October 14, 2013
Unprompted review
Rated 1 out of 5 stars

ITEMS NOT IN STOCK, NO UPDATE, ORDER CANCELLED THEN A WEEK'S WAIT TO GET MONEY BACK.

I have been trying to get hold of Allmax IsoNatural for about 6 months now and got my order cancelled three times as they do not update the website properly. As far as the aforementioned protein is concerned - even today the website still says "In stock - Free UK Delivery" - Go ahead and try to order this item and see what happens. And what will happen is you will receive an email that your items have been backordered then cancelled due to no stock.
The most frustrating thing is that you need to wait a week to see the money back in your account.
This has been an ongoing issue I tried to dispute with the anonymous customer service representative who uses plural form 'we, us, etc' and never puts his name at the end of his emails.
Unsigned, unprofessional and unacceptable!
Cheap Supplements basically mislead customers by their 'IN STOCK' status of items long gone or non existent. Do not be taken in and avoid shopping with them!

June 27, 2013
Unprompted review
Cheap Supplements logo

Reply from Cheap Supplements

we're sorry to hear about how feel about this but have looked into it for you and never took any money for your order, the payment was void as requested because of the stock issue that we notified you of almost immediately (just 1 item out of various products ordered).

that being said we do have the allmax iso natural back in stock now and can provide you with a discount code for the inconvenience if you did want to order it again, just email us and we will sort this out for you asap.

Rated 5 out of 5 stars

3 Orders in 2 weeks all delivered quickly without problems

Ordered the Blender Bottle Sports Mixer Bottles in various sizes over three different orders, paid via paypal. The bottles are top notch quality and the brand best I've seen, highly recommended.
Cheap Supplements have a good online statement of my account where I can see that my items have been dispatched and all have been thus far, quickly! I contacted for info on my first order via emai and they responded within a couple of hours, which was excellent considering it was out of normal office hours and the weekend. They all arrived within about 3-4 days of ordering and in good well packaged condition. I will be using this company again.

Paul.

June 17, 2013
Unprompted review
Cheap Supplements logo

Reply from Cheap Supplements

thanks for the feedback Paul, highly appreciated.

Rated 1 out of 5 stars

Disappointed

I orded 2 coil shaker mix bottles and after payment went through, I was sent an email saying they weren't in stock and then offered another brand that was double the price. To their credit they did refund me immediately.
Surely the availability of their products should be made clear on their website before a customer purchases - and if they do run out of a product, give the customer a comparable one at the price the customer originally purchased for.
I won't go through them again as I don't want to get charged credit card fees, then refund fees. It's also a waste of time and messes up my bookkeeping.
A real shame as I would have been ordering this product on a regular basis as a gift for all my new customers.

May 30, 2013
Unprompted review
Cheap Supplements logo

Reply from Cheap Supplements

Hi Susanne,

my apologises for the inconvenience caused, but let me assure you that you haven't and wont be charged for any credit card or refund fees on any transaction through our website.

we did have a supply issue for the blender bottles (we did ask if you wanted an alternative product in exchange via email) but this has been resolved and have new colours and all variations now available again.

Rated 5 out of 5 stars

great products, good prices, fast delivery, great customer service!

I'm very happy with the service cheapsupplements.co.uk provided me. I got my delivery in two working days, got emails and texts saying what time they would deliver and the option to change that if i needed to. I wasn't in when they delivered so they left it in my buildings office as per my intructions. Because I had ordered something else from another website in the same day, and the texts and emails I got didn't have the name "cheap supplements" in it (i believe the company name is actually "chaice nutrition"), i got the two orders confused and thought the text/emails i was getting were from the other website, so i wrote to cheapsupplements.co.uk to find out what had happened to my order, and got a really fast response from customer service, clearing up my confusion. I then went and picked up the products from my buildings office, which arrived in perfect condition. In short, overall a perfect buying experience, definetly recommend it!

May 21, 2013
Unprompted review
Cheap Supplements logo

Reply from Cheap Supplements

thank you for the feedback Leticia, yes our company name is Choice Nutrition but operate our retail sales through our Cheap-Supplements.co.uk website. We will get the email notifications changed to stop the confusion, hope to hear from you again soon, thanks again.

Rated 3 out of 5 stars

Great service but website not up to date.

Ordered two 450kg optimum nutrition casein protein in chocolate to then get an email after I'd paid for my products to say they're out of stock and only have vanilla. They should of updated their website to say they were out of Stock before people purchased that item. I decided to just get vanilla instead to save waiting to get my money back and looking elsewhere. However the deal was great and the delivery service was excellent so it makes up for that little mistake.

May 21, 2013
Unprompted review
Cheap Supplements logo

Reply from Cheap Supplements

thanks for the feedback Hannah, apologises for the confusion on availability of flavours requested, we have now changed the selection process to reduce this happening again in the future, hope to deal with you again soon.

Rated 2 out of 5 stars

Not updated web site!

I ordered schiex gloves medium, paid for them and then they said they not available. then the question is- why is not uptadet on website? was very disapointed. sorry guys no good feedback from me!

May 12, 2013
Unprompted review
Cheap Supplements logo

Reply from Cheap Supplements

Hi Arturs, sorry for any inconvenience caused on this - we did notify you immediately as we had a supply issue with schiek products back then. hopefully you would consider using us again and if you wanted a discount coupon for a future order just email us and we'll send it over for you.

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