cureuk.com Reviews 51

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

I bought a bag. It came to me in Russia in about 2 weeks (usual delivery time for Russia). I did not like the smell of the bag and sent it back within a week. In about 2 weeks I got a message: To... See more

Company replied

Rated 5 out of 5 stars

Ordered the gorgeous VW Melissa shoes on Sunday quite late and they arrived today (Wednesday) via 2nd class post in absolutely pristine condition. Super efficiency. Will recommend you to anyone and... See more

Rated 5 out of 5 stars

I was hunting for a jacket that had sold out everywhere and Cure had it in every size still. I really wanted it for a job interview I had gotten and hoped it would arrive in time - it did! It arrived... See more

Company replied

Rated 5 out of 5 stars

Visited the shop by accident, after a day trip to lichfield. I decided I needed a new LBD but being a little top heavy this has always neen a problem, from the moment i stepped into the store I wa... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Ladies independent fashion boutique, with a focused mix of designer brands and independent UK labels. Stocking clothing, footwear and accessories. It's Heaven on a Hanger!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

51 reviews

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Rated 1 out of 5 stars

Unacceptable

I bought a bag. It came to me in Russia in about 2 weeks (usual delivery time for Russia). I did not like the smell of the bag and sent it back within a week. In about 2 weeks I got a message: Today we have received your returned web order OE_18f7.
We offer a seven days returns policy on all of our web sales, as your return falls outside this we are unable to offer you a refund.
However as a goodwill gesture, if you order another item from our website over £70 in the next seven days we will then refund you for the bag.
I asked them whether their seven days returns policy implied that they should receive the item back within 7 days. The usual return policy is to allow the customer to send an item back within several days. If they deliver to Russia, they should allow for additional time as delivery takes about 2 weeks. I got no answer.
Some time after I asked them whether they have processed my refund. They responded that since I had not bought anything from them, they sent the bag back to me.
I have not still received the bag back though a month has passed since the day they received my return.

September 24, 2012
Unprompted review
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Reply from cureuk.com

Thanks for taking the time to post your review, and we are really sorry you're unhappy. We welcome and value all customer feedback and I can assure you that the points that you have raised within your post have been noted.

As your order was returned outside our seven days policy, we offered you an exchange out of good will. As this was not taken up by yourself, we had no other option other than send the bag back to you at our own expense. You state you returned the bag because you didn’t like the smell, this was not explained on your returns note. Your tracking number via our postal service is RU013462338GB. Regards.

Update. Your bag was received by yourself on 29-9-12. Regards

Rated 5 out of 5 stars

Great!

I was hunting for a jacket that had sold out everywhere and Cure had it in every size still. I really wanted it for a job interview I had gotten and hoped it would arrive in time - it did! It arrived really quickly and in really good packaging that didn't harm the environment and was small enough to be posted through my letterbox so I didn't have to go collect it from the post office. So much better than those terrible plastic bags sent by places like TopShop. Will definitely use them again.

June 8, 2012
Unprompted review
cureuk.com logo

Reply from cureuk.com

Rated 4 out of 5 stars

Friendly reliable service

Only one issue I had was that I didn't receive An email informing me that my parcel had been dispatched. A quick phone call soon put me at ease. Website and payment all very smooth.

April 6, 2012
Unprompted review
Rated 5 out of 5 stars

Very good!

Order to Sweden without any problems at all. It took almost a week so that was perfect!

February 15, 2012
Unprompted review
Rated 4 out of 5 stars

Great price for a good item

Found an item on here at a much lower price than anywhere else, very happy with it, only thing that was a pain is how you can't enter a different delivery address at checkout which worried me because you never know if the emails going to be read before it is posted. Also information as to how the size comes out, for example the jumper i bought was very large in terms of width for a medium but i guess that was just the style of the jumper. Overall a good experience though thanks.

February 9, 2012
Unprompted review
Rated 5 out of 5 stars

Great service

Really nice clothes. Had to send back one item and it was quickly and efficiently dealt with and credited to my account. Would definitely shop with them again.

January 27, 2012
Unprompted review
Rated 5 out of 5 stars

EXCELLENT!

I would really recommend Cure! Had some really good offers on and the item i bought arrived in just a couple of days!

January 26, 2012
Unprompted review

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