Deuter Online Reviews 

236
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Bought two deuter helion 60 wheeled travel bags four years ago. The wheels on both bags have cracked and fallen apart. The plastic used is obviously inferior. I have contacted deuter twice via email o... See more

Rated 1 out of 5 stars

Dearest Deauter, i want to complain about the quality of the new GiGa bag. Less than 1 week use and it attracts so many dust and looks very old already. I have to wipe with a wet rag EVERYDAY. The pre... See more

Rated 4 out of 5 stars

For a first solo album this is very good.Lots of ideas and experiments emerging and clashing almost by chance.It is very much an artist emerging from the German Rock era of the late sixties and early... See more

Rated 4 out of 5 stars

Received the item in good condition in 24hrs after placed my booking, this is a good feeling of all online shopper like me. You just need to give a quick response after payment have been done, booked... See more

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Company details

  1. Electronics & Technology

Information provided by various external sources

Deuter Online is an exclusive online specialising in the retail of Deuter products. Owned by Nicajo Enterprise (Business registration no. 002144700-T), we pride ourselves on our focus on customer service - we are happy to help with any questions you may have and are committed to offering great value and a fast, efficient and friendly service.


Contact info

2.8

Average

TrustScore 3 out of 5

236 reviews

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2.8

All reviews

(236)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Inferior wheels

Bought two deuter helion 60 wheeled travel bags four years ago. The wheels on both bags have cracked and fallen apart. The plastic used is obviously inferior. I have contacted deuter twice via email over a month and got one what looks like an automated response. I guess their lifetime warranty means that how long they expect you to wait for a response. Great bag but wheels are crap.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

So reliable!

I love my Deuter backpacking pack! I have used it on so many trips, from rugged multi-day trips to luxurious hut to hut hiking. Also, a chipmunk unfortunately chewed through my zipper and they replaced the pack; so responsive and reliable!

March 11, 2023
Unprompted review
Rated 5 out of 5 stars

Superb backpacks

I've owned two backpacks from Deuter now, the first one (the Futura 32) lasted me 15 years with daily use and a lot of battering. It saw deserts, mountains and storms, not to mention the abuse of the daily commute on my bike in all weathers and I'm staggered it lasted so long, (I once had a serious bike accident and it may well have saved my back!) It wasn't cheap, but you get what you pay for and given that it lasted 15 years (and I have friends who replace their backpacks every year), its years of use make it a total bargain, (basically £5 a year!) When I finally came to replace it, I tried all sorts of new backpacks, but in the end, I shipped in the exact same replacement, the latest Futura 30 and I'm just as happy as ever before. The mesh system air-comfort on the back is very comfy and fits perfectly, it also stops anything in the pack digging into my back. I carry a lot of weight in it, so I need a decent system and it works perfectly. I've found it far more durable than backpacks my mates have. My final commendation is in the Fairwear certification. It means a lot to me that my kit is ethical and Deuter seems to go the extra mile. Every company these days has an elaborate CSR document and some bold claims about how they insist on the highest standards in their factories, but unless those claims are independently verified I'm always sceptical. That's why I only buy kit that's been given the Fair Wear Foundation seal of approval, and Deuter has had that for years. Kudos to Deuter. Keep up the solid kit.

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service! A had an issue about backpack fitment and they helped me a lot to solve it. They even sent me a custom bent frame! Thank you Steve!

April 14, 2021
Unprompted review
Rated 1 out of 5 stars

Deutre Giga 2020 2021

Dearest Deauter, i want to complain about the quality of the new GiGa bag. Less than 1 week use and it attracts so many dust and looks very old already. I have to wipe with a wet rag EVERYDAY. The previous version of Giga material is way better. Also you PRINTED LOGO is not very presentable. I wish i could return the bag but i threw away the receipt coz i was expecting a quality product as a long time Deuter customer, now i have to look for another bag 😭

February 8, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid Deuter UK

I purchased a backpack from deutergb, delivery was relatively quick but the backpack was faulty. I contacted customer service team via email but never heard back. Now I am stuck with a faulty backpack.

January 23, 2021
Unprompted review
Rated 5 out of 5 stars

I am fed up with always writing bad…

I am fed up with always writing bad reviews for bad business so making a point of doing a good one for a business who have merely done what any business should: produce a good product; sell it at a reasonable price; have a simple to use website (it was more or less); have a proper email address and phone; send goods promptly and well wrapped. Deuter managed these, thank you. Sad that such service is 'five star' and to be actively praised, rather than the norm.

January 14, 2020
Unprompted review
Rated 4 out of 5 stars

Quaint tentative steps towards beauty.

For a first solo album this is very good.Lots of ideas and experiments emerging and clashing almost by chance.It is very much an artist emerging from the German Rock era of the late sixties and early seventies(Amon Duul,Can etc.).
Deuter's subsequent albums lost the playfulness of this album as his interest in eastern religion increased.Some may lament this loss;Others would see this as a quaint stepping stone to the beauty of later albums.(I regard "Haleakala" and "Ecstasy" as essential within the burgeoning New Age scene.).

September 22, 2017
Unprompted review
Rated 5 out of 5 stars

Fast shipping & bagpack looks awesome

Fully recommend, easy to order, very quick to respond and fast shipping. Ordered Deuter aircontact pro 75L and it looks great, I definitely can't wait to use it! I have fake Deuter backpacks (now torn in some places) but OMG the quality, the fabric and finishing are not comparable to the original Deuter. No more fake.

December 3, 2014
Unprompted review
Rated 5 out of 5 stars

Worth to trust for original Deuter.

Made payment on Monday and got my Deuter Aircontact 45+10 yesterday(Tuesday), it was pretty fast delivery and my beloved Aircontact 45+10 was in good shape.
The seller was good enough and very patient to answer all my questions on Facebook. Thumbs up! I will deal with Deuter Online again in the future for the Deuter accessories and would recommend everybody out there to get their Deuter with DeuterOnline.

July 9, 2014
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Jack,

Thank you for your feedback.

I am glad you've found the right place to get your Deuter products.

Cheers and regards,

Gary

Rated 5 out of 5 stars

Value

Value for money, but if prices could be lower....

June 19, 2014
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Eu Jo,

Thank you for your feedback.

Deuter products are priced based on its quality and durability. The company continues to invest heavily in research and development to ensure that its product lines will continue to serve customers well.

I believe you have invested in a good backpack and should you encounter any problems with it, please do not hesitate to contact me for support.

Thanks.

Regards,

Gary Ng

Rated 5 out of 5 stars

Fast, prompt and trustworthy!

Delivery charge to East Malaysia is reasonable. Package delivered in good shape and not to mention, fast! Would definitely recommend to friends in the future.

June 10, 2014
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Joseph,

Thank you for your feedback and support.

Looking forward to serving you again.

Regards,

Gary Ng

Rated 5 out of 5 stars

Great and trustworthy

Really satisfy with the service. I received my parcel within few days of purchase. Deuteronline also responsive towards any question and enquiry from me. I would recommend Deuteronline to everybody

June 3, 2014
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Hazwan,

Thank you for your review.

I am glad that you received your parcel in good time and that you were satisfied with the service.

Hope to serve you again in the future and thank you for your recommendation of DeuterOnline!

Regards,

Gary Ng

Rated 5 out of 5 stars

Good products, Fast delivery and Excellent customer service

Ordered from SG. Immediate response for emails from them and good customer support. Fast delivery and quality products. Thanks Deuteronline!

June 3, 2014
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Divya,

Many thanks for taking time to share your purchasing experience with DeuterOnline.

It's a pleasure serving you.

Regards,

Gary Ng

Rated 5 out of 5 stars

No doubt its the Best Store you can find

Order as what you want, Pay as what you order, Receive as what you pay. As easy as that.

June 2, 2014
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Sun Hwa,

Thank you for taking time to write this review.

It's been a pleasure serving you.

Regards,

Gary Ng

Rated 4 out of 5 stars

fast delivery

Very satisfied with thier service and good product.

June 2, 2014
Unprompted review
Deuter Online logo

Reply from Deuter Online

Dear Mary.

Thank you for being a returning customer.

I am glad to note your comments and am looking forward to serving you again in the future.

Regards,

Gary Ng

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