europtix.com 

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Rated 2 out of 5 stars

I have previously ordered my lenses with Europtix, and been absolutely delighted with their service and the quality of lenses. However I have now been waiting one month for my lenses - order place... See more

Rated 5 out of 5 stars

just received daily toric's . package looks fine and contact lenses had no problems. this store is quite cheaper than other online contact lenses stores and the delivery took no more than 6 da... See more

Rated 5 out of 5 stars

I ordered from Europtix.com and the quality of contact lenses they sent me is excellent! The reason I ordered the particular contact lenses was mainly due to the price, which was the lowest price at... See more

Rated 5 out of 5 stars

I ordered my contact lenses from europtix.com for the first time. The customer service team were excellent and I received my order very quickly. Plus they are cheap! I would definitely recommend euro... See more

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Rated 2 out of 5 stars

Issues with delivery

I have previously ordered my lenses with Europtix, and been absolutely delighted with their service and the quality of lenses. However I have now been waiting one month for my lenses - order placed on 28th Nov, and I can see from trave and trace that lenses appear to be lost. I have contacted customer services who have replied promptly and politely to my emails, however the only advice they give is to contact my local post office, who have confirmed that the package is not in their system. I am still waiting for reply to my last 2 emails, however assume that the delay is due to Christmas), where I hope to understand next steps ...... I would like Europtix to contact the Cypriot post office - lets see if they come back to me..

At this precise moment in time I am nearly €200 out of pocket with no lenses to show for it, have had no lenses over Christmas period and no clear resolution path, and to be honest little support from Europtix.

I am still hopeful of a resolution, and will update with process - however this is a cautionary tale for potential buyers.

December 28, 2012
Unprompted review
Rated 5 out of 5 stars

excellent service with immediate assistance

I ordered from Europtix.com and the quality of contact lenses they sent me is excellent! The reason I ordered the particular contact lenses was mainly due to the price, which was the lowest price at the market (local Cyprus stores and international online websites). The contact lenses I ordered were not in stock and Europtix informed me immediately. They offered other contact lenses but I insisted on the ones I already ordered. So in just a week's time Europtix delivered to me the contact lenses I ordered in the first place, despite the fact that they were not in stock.
Europtix offer instant assistance during the whole process, alongside quality and very low price products.
Thank you Europtix.

February 7, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have bought my contact lenses from another website for many years, after investigating the market, however, I found that europtix has the best prices and I happily also found out that the service is excellent.

January 14, 2012
Unprompted review
Rated 1 out of 5 stars

What is going on? I 'm worry

I'd like to inform you that the last three days i've been trying to login to your website in vane. I am worried about the status of my order which took place on 9th of november.. I hope that it is only a technical problem and very soon i 'll receive my order. please inform me about the status.

November 19, 2011
Unprompted review
europtix.com logo

Reply from europtix.com

Dear Sir, We have had no outages with our website and all customers have the ability to log in successfully. I suggest Your lenses being toric lenses have been ordered as we do not hold all toric lenses in stock. the delay is normally 7days extra. If you have any further queries please contact us via email or telephone. We are always here to help. Best regards, The Europtix team.

Rated 5 out of 5 stars

cheap prices, good delivery!

just received daily toric's . package looks fine and contact lenses had no problems.

this store is quite cheaper than other online contact lenses stores and the delivery took no more than 6 days.

definitely will order again.

October 29, 2011
Unprompted review

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