Foot Locker Europe Reviews 

Excellent service at Foot Locker Palladium Prague! Michal in particular took amazing care of us. We came in to buy one pair of shoes and ended up leaving with three. Thank you, Foot Locker Palladium Prague, and thank you, Michal!

I ordered 2 pairs of trainers and they cancelled my order for no reason. Now they are both out of stock. Absolutely shite customer service!

Awful customer service.
Item not delivered for almost 2 weeks and no feedback from them.

I try buying shoe, tey take my money, and den they mail to me packag.

Im open pangckage and not shoe in the box, but very big pooping.

I bought a pair of Nike TNs a Monty ago and the soles are falling of… they asked me to leave them for seven days so they can glue them… 1300kr and they wil glue them after a month… worst shop and service ever (Fisketorvet)

I just visit the store down town in Copenhagen. WOWWW that was the great experience what i ever had in all retail store. Thank you

Pakken er ikke afleveret det aftalte sted
Pakken blev afleveret på forkert dag.
Pakken blev ikke forsøgt afleveret, vi var hjemmme.
det er derfor løgn, når UPS skriver, at den er forsøgt afleveret
Helt uacceptabel og elendig service

The package has not been delivered to the agreed place
The package was delivered on the wrong day.
The package was not attempted to be delivered, we were at home.
it is therefore a lie when UPS writes that it has been delivered attempted
Totally unacceptable and lousy service

Absolutely hopeless webstore, nothing works, cant sign in, cant place order even after mutiple attempts, they obviously dont want to sell anything.

I have just received what I thought was the 2 pairs of shoes I ordered for my boys for a wedding in 2 days.
However, Footlocker managed to sent me a pair of Crocs in size 42 instead of a pair of childrens sneakers, sized 27.
I contacted their online support and was told that I had 2 options - either go and return the Crocs in my local Footlocker store or sent them back.
So I asked ‘what about the sneakers I didn’t receive’. It turns out that Footlocker’s policy states that they can’t resend an order (which wasn’t actually send in the first place) and that I had to make a new order which of course would never arrive within 2 days.
I’m furious and strongly advice others to NEVER buy anything from a company with such a non-customer-friendly service.

I bought a pair of Salomons on sale for my son on you website. I got a delivery date and a UPS tracking number. The tracking number did not check out and UPS did not recognize it. When the delivery day passed and my shoes did not turn up, I mailed footlocker on July 3rd and the reply was that they would look into it. Several days went by and today, july 12th, they sent me two mails: One mail stating that I now have returned the shoes (which I didn't, since I never got them) and another saying that "we are sadly not able to process it [my order] , as it couldn't be fulfilled by our warehouse.". How can both things be true? If the shoes are returned, why not send them again? The shoes are no longer on stock on sale or in the right size... Really bad business and not a webshop I would use og recommend anyone.

Two complete different shoe sizes almost like one is bigger in length than the other one on one off the shoes the shoe lazes were completely weird they weren't sitting correct

Måske en af de værste service bots nogen sinde oplevet, som blot understøtter følelsen af at Footlocker ikke vil i dialog med sine kunder.

Jeg modtog ikke en return label i min pakke, og når jeg prøver at kontakte footlocker får jeg en robot der prøver ihærdigt på at være rigtig irriterende.

Let's have a look.
2:59 PM
's avatar
Do you have an account or did you place your order as a guest?
I placed my order as a guest
Chat bot
Please choose one of the options provided.
's avatar
Do you have an account or did you place your order as a guest?
Ordered as guest
Chat bot
's avatar
Have you received an email confirmation?
Yes
Chat bot
's avatar
You can find your 19 digit order number in the confirmation email or by logging into your Foot Locker account on the top right of our page.

Your order number will begin with a V or P 💡
There are no V or P in my ordernumber
Chat bot

You can find your 19 digit order number in the confirmation email or by logging into your Foot Locker account on the top right of our page.

Your order number will begin with a V or P 💡

Me: Give me a human please

Chat bot
's avatar
You can find your 19 digit order number in the confirmation email or by logging into your Foot Locker account on the top right of our page.

Your order number will begin with a V or P 💡
Please let me speak with an agent.

Now it only repeats that it should contain a V or a P, and i am not able to get any human help.

This is very unpleseant!

ordered a jordan 1, 3 days later they write my order is cancelled. I complain about this in a review and they delete my bad review. I order a new shoe, but not the same another one, they smash the box. their customer service is crap and they don't treat their customers well. I really wish they took care of their customers.

Foot locker, Praha they sell used shoes. And refused to take them back ore even give us our money back. We ver having a good day in Praha and vent shopping in Palladium shopping Center. Our son vent in to Foot locker to buy to pairs of trainers. It all vent well until we got back to our hotel where we faun-tout that one pair had been used before. We vent of course back to the store and complained. To begin with we asked to get a new pair in the same sizes, but before we could say any more the manager claimed that we were responsible to prove that our son haven’t used them. I objected of course and tried to get her to understand that we just wanted to get a pair in the same sizes and not our money back. But she refused and again, whit the same argument we were responsible to prove that our son haven’t used the shoes. Then I asked to get our money back, but again we very refused. I only have on questions, why should we tray to get the same pair of trainers in the same size if it wasn’t because they were used, it makes no sense. Ps. What about Foot locker should prove that they sell new shoes. Pps. One star it one to much

I made an order and want to cancel it and used the chatbot as they say in their website. The chat did not work and I was promised to be contacted by an agent.
After 6 hours I contact them again, while I write with an agent (Sohail) my order is sent away. They can no longer cancel the order. They admitted that their chatbot was a problem, now I have to wait 4 weeks to get my money back.

Quick and worthy
Before I order a pair of sneakers I read about them here, they were not well rated. But the price was cheaper than any other places for the model I wanted, I called them and they made me sure that the sneakers are in their stock. I oredered and received my oreder in less than 24hrs by ups post. I really appreciate it and will buy again from them.

I placed an order on the 8th of June. Got confirmation of shipment on the 10th of June and money was withdrawn from my acount same day. Shoes did not arrive....I contacted the pick up place, I contacted UPS, I contacted Footlocker store in Copenhagen. All promised to follow up and NOTHING HAS HAPPENED.....So I have paid dkk 799 for what exactly??? No shoes!! Have I been robbed?

(UPDATED)*Yesterday I purchased an order, the site was easy to administre and navigate, no problems there - but why is it impossible to get an email form Footlocker?

Before I purchased anything I wanted to create an account and sign in to the website. But no matter the email I used to create the account I don't get the activation email to verify the account. So it's impossible to sign in to this website. Tried with two different emails, checked both spam and junk folders as recommended by the chatbot and staff. Nothing.

Nevermind then I just purchase as guest, and I did. Everything went well, the site funktions well, but again, the email system is not functioning. After the checkout and payment, I noted my order-number. And thank god I did, because once again I didn't get any order confirmation... I spoke to the staff via the chat. They told me to wait 48 hours for the order confirmation. What? So delivery is estimated 3-5 working days and I don't know if my oder is confirmed. I don't have any shipping number to follow the parcel. They haven't charged the money. The chatbot/staff isn't helping. I'm left in the dark just waiting for the parcel. Quite exciting, but frightening also.

This is a weird way of doing business online, where trust is a key feature. But I guess patience is the only thing left for me. I must wait a week in the dark, without any information, whatsoever. (I'll be back to the review when my order arrives, (if it does). Hopefully. Who knows.
(UPDATE)* So I got my shoes already. With only 3 days of delivery, pretty good I must say. The shoes is looking good and the sizes are correct. The only complaint I have is the whole no email-situation. Good thing I was home midday to take delivery, because I had no idea when they would arrive.

Order was extremely difficult to place online, in the end i had ordered 3 pairs instead of only one pair.
Lots of links on homepage doesn't work.
Order was shipped quickly and arrived safe.
2 pair shoes returned but no way i can inform footlocker.

Hi,
i am surprise for all negative comment! i place my order, receive the confirmation and 5 day after my packet have delivered :) !! maybe I am lucky one,
thanks for the service and good promo !