While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Been at a screen for 40+ years. FileZilla is a disaster. Unintelligible "Tutorials". No contact with admin(?). Wow! Probably the worst piece of software I've seen!

Rated 5 out of 5 stars

If your knowledge on FTP protocols are extensive, then this is probably the software for you. Free to use. There must be websites out there imitating FileZilla, as I've not come across any malware dow... See more

Rated 4 out of 5 stars

Doesn't look great, but it works very well. I've been using Filezilla for about 15 years, and I've had no problems with it.

Rated 1 out of 5 stars

The Filezilla people are not ethical. They sold me a license assuring me it was a lifetime license. Now they are refusing to give me my license key when my computer died. They are telling me y... See more

2.8

Average

TrustScore 3 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(37)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

FileZilla is a disaster.

Been at a screen for 40+ years. FileZilla is a disaster. Unintelligible "Tutorials". No contact with admin(?). Wow! Probably the worst piece of software I've seen!

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

FileZilla is a fantastic FTP client…

FileZilla is a fantastic FTP client that is both reliable and very easy to use. Setting up connections is quick, and transferring files between local and remote servers is smooth and efficient. The interface is simple yet powerful, making it suitable for both beginners and advanced users. I also appreciate the stability and the ability to manage multiple sites easily. An essential tool for anyone working with web hosting or remote file management!

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

Garbage outdated interface, devs don't care about customers requests

They only care about making money bundling Filezilla with malware (google it up) they never do any meaningful updates. The interface is still an old garbage from the nineties, ZERO dark mode despite millions of requests in the forum. Devs literally don't care about their customers. They bloat the app with useless features like a theme for the icons (WHO CARES) but they can't make a basic feature like a dark mode. If you go to the forums, instead of working on a workaround they bring dumb excuses and put the blame on Microsoft, but there are many other ways to provide a dark mode JUST LIKE TONS OF OTHER SOFTWARES. This is the only app in my entire stack that doesn't have a dark mode BUT OH WAIT they just released an update to "fix issue with toolbar size", phew!!! Priorities!!! Can't believe I paid for this scam

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

I can't guarantee that I'll ask you to pay again in the future.

I bought a lifetime subscription but it doesn't work after five years. I sent them a letter and they just said they had informed me. If you don't respond, it means you agree to the policy change.

Here is their reply~
While the license is perpetual, at some point we were forced to change policy with regard to access and abuse of our facility that was possible, yet illegal, under the previous good faith conditions we offered. You have been informed of the change of policy with regard to services and had the option to refuse them. You accepted on 2022-06-03 and were provided with access to upgraded and more feature-rich versions of the application you purchased.

The activation of the copy you have is only to access the online services that FileZilla Pro offers on a subscription basis, which obviously includes the access to new versions of the same program, a service you subscribed at no charge on -- as an existing customer -- to and which is expired on 2023-10-02.

While we do not recommend installing or using outdated software versions you might have from before accepting the Terms and Conditions—due to known security vulnerabilities addressed in more recent releases FileZilla Pro —if you choose to proceed, please do so at your own risk and liability.

May 3, 2025
Unprompted review
Rated 1 out of 5 stars

The Filezilla people are not ethical

The Filezilla people are not ethical. They sold me a license assuring me it was a lifetime license. Now they are refusing to give me my license key when my computer died. They are telling me you have to go to older computer and reset it.

How can I reset the license from a computer that's dead?

The 'lifetime' license is a scam. I have bought other software from companies like Wondershare and Techsmith. They allow me to reset the license or connect license to email id and password.

Filezilla's sales promise is false. They are an unethical company.

If you pay them, know that they will not respect their promise.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great for FTP veterans

If your knowledge on FTP protocols are extensive, then this is probably the software for you. Free to use. There must be websites out there imitating FileZilla, as I've not come across any malware downloading or installing from the official site as others have stated.

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

It just works!

Have been using Filezilla(and Pro) for quite a few years. The best FTP and transfer program around. Support for Pro is great also.

July 15, 2022
Unprompted review
Rated 1 out of 5 stars

Installs 3rd party software without asking

Opening the install file automatically installed third party software from WebCompanion, which either crashed or forced my Google Chrome closed, resulting in all my tabs being crashed. The software tried to automatically give itself permissions to view and access ALL of my internet browsing history. Luckily Chrome warned me and asked if I wanted to uninstall their trash.

All this before I even agreed to FileZillas terms to install the software I actually downloaded FROM THEIR SITE, not a third party. This kind of action is a complete violation of trust, not to mention privacy given what the third party software was trying to access. I will never use FileZilla due to it. GTFO.

April 7, 2022
Unprompted review
Rated 1 out of 5 stars

WARN!!!!

WARN!!!!! Don't trust FileZilla - full of malwares!!!!! Shame on you!!!! Shame, shame, shame!!!! Scammers!!!

December 6, 2021
Unprompted review
Rated 4 out of 5 stars

I have used this program for many years…

I have used this program for many years & for the most part I like & prefer it. I use to have another I used but it was much older & out of date I cant remember that name of it anymore lol.

Pros,

+ Easy to use
+ Has a lot of updates
+ Free
+ Useful for webmasters

Cons,

+ Sometimes those update nags get annoying
+ Sometimes the installers has bloatware

I do not have many things I dislike about it but for me it does what I need it to, and until then I will stick with it. When it stops being useful I will find something else.

July 15, 2021
Unprompted review
Rated 1 out of 5 stars

Created a POP up window took complete…

Created a POP up window took complete control of windows 10 used control alt delete then navigated with key pad to shut down systems got control back ran defender filezilla bundler came up said low threat trust me that was anything but a low threat

March 23, 2021
Unprompted review
Rated 1 out of 5 stars

FileZilla transfers files unreliably

FileZilla transfers files unreliably. I have had numerous examples of this, and it's cost me a lot of time. I now use another product (winscp) and NEVER have unreliable transfers.

August 22, 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look