Gardeneco 

Wanted to order a shed but their website doesn't provide a phone number as I had a query regarding delivery. Their website state that all email queries are dealt with within the hour. Still hadn't heard back after 4 hours, so emailed again. Two days later and still no reply.
Not a problem though Gardeneco, someone else now has my order.

I have to say that I was uncertain whether to buy from this company after reading the reviews on this site. However, I really liked the play house that they were selling and it was a very good price. I also noticed that most of the bad reviews were based on lack of contact and customer service rather than quality of the product.

So, I took the chance and bought the playhouse from the on-line store. I did not attempt to contact them after ordering and waited patiently to see when the house would be delivered. I was in no rush so did not mind if this took some time. A few weeks later I received a polite telephone call to say they were ready to deliver and when would I like to arrange this. They checked the address with me (this was incorrect so I am glad that they checked and would advise other buyers to check this if not asked) and we arranged for delivery the following week. On the morning of the delivery I had a phone call, text and Whatsap from the driver giving me the time of delivery. He helped me store the parts in my garage and checked that I was happy before he left.
I am very pleased with the quality of the product and overall have to say that my experience with Gardeneco has been great.

Shed delivered to wrong address. Shocking service. Do they really care? Had to take a civil court action to resolve. You have been warned....

Like many before I've had shocking after sales service. Had i have read the reviews and posts on Facebook I'd not have purchased from them. Ordered an item on 21st April its now 18th May. Several emails and voicemails and a couple of uninformative responses and the item had yet to be delivered. Avoid at all costs.

I ordered an item and paid extra for their Next day delivery. 10 Days later there is still no sign of what I've paid for and Gardeneco haven't replied to my voicemail or emails. I know they were checking their email because they replied to a fake enquiry I sent (via a made up email address) pretending to be interested in a very expensive item. When they thought they were going to make a quick buck, Gardeneco replied right away. Funny that! I have never been so unimpressed with a company and I suggest everybody should stay well clear of Gardeneco. In my experienced opinion they're a terrible company and I strongly advise you not to give them any of your hard earned money.

The actual purchase of the Hawklok 8x8 shed base was smooth and hassle free, the delivery was quick and we were happy overall. A few days later we realised that I had bought the wrong product, it wouldn't raise the shed up high enough for our needs and so I emailed Gardeneco and they replied within hours with return instructions and instructing us to confirm receipt. I thought fantastic, that's really helpful and I was please that I could return it with little hassle.

After a couple of delays with the courier company, the base was returned and signed for. I contacted Gardeneco before dispatch with the tracking details, during transit and on arrival (providing the confirmation from the courier) and have not heard a peep back. No one answers any of the three phone extension lines and no one responds to emails.

Add to that the website is now showing an 'under construction' banner and 'error not found'. This all smells a bit fishy to me and I of course start to think the company has gone under and I have lost my money, after all what major company does not have manned phone lines during business hours on business days and I don't think this is a one man company run from home so where are all the staff? I know the email address is correct because they responded to my initial message, but in the last 12 days its been complete radio silence from Gardeneco.

The based was delivered yesterday, I have courier confirmation, and it was signed for so....

Is anybody there? Or is this a company that has A. terrible customer service or B. has just gone under??

I can only totally agree with all the negative reviews on here.
I came on here hoping I would be receiving my shed anytime soon.
Now,I can understand that sheds can take a wee while to be delivered but I also ordered a completely different item,costing over £400 which could have been delivered weeks ago.
I have an illness that means that I will die in the next 2 years and dealing with these AWFUL people has caused me so much stress.

They simply don't give a **** and need to be put out of business ASAP.

DO NOT buy from them.its as simple as that.and PLEASE tell watchdog about them.As I say ,they won't care but at least it will help others.

Thanks

Edited Feb 2015
I had forgotten about this review due to other priorities but just received a thanks.
I think that given how bad this review was I should say that I recieved the shed and the other item not long after the review.And I'm grateful to the company.In fairness to them it seems that it's actually rather common to have to wait a long time for sheds to be delivered.I know because I ordered from 2 other companies and its quite astonishing how long you need to wait.Why this should be I have no idea.I have updated the stars to three therefore as ,compared to other companies they seem to be mainly guilty of not answering the phone etc.It does seem to be a strange way to run a business and I have found that buying sheds online in general is not something I would ever do again.I would have wanted to return the shed when it was delivered as I had another one by then ( ordered soon after this one) but was just gave it to someone.
Buying sheds online is a very different experience to buying almost anything else online it seems and I wish to be fair to these people.

Ordered over £200 worth of BBQ, that arrived on time no problem, however the website did not really make it clear that the gas hose connection was extra/seperate item, when I asked, should it have been in the package? got a rude reply back. Polietly ordered and paid for the hose (as it was needed for my sons birthday present) it has never turned up and they dont reply to phone calls or emails, until today nearly 14days telling me Royal Mail had delivered it 2 days after purchase. They have now refunded my card, but no apologisies, really bad customer service. Will not recommed them to anyone.

Nice looking fire pit with BBQ, ordered together with cover.
Delivered in reasonable time but no cover.
E-mail sent, apology received and cover arrived after at last.
But it does not fit, FB60 (60cm diameter cover) for 74cm diameter pit.
Another e-mail on 13th May, 10 days ago, NO response.
Tried phone number several times, left message, no one ever there

Having read some of the reviews on Trust Pilot, I was a little nervous at buying from Gardeneco as the reviews seemed to be so mixed. I decided to buy the Marco O Grill BBQ from them as they had the best price, but I would buy via their Ebay store as I would have "come back" should there be a problem. I have to say, I had no problems., they answered my email enquiry promptly about delivery times - I required the BBQ for the following weekend. I ordered it on the Monday and it arrived Wednesday - brand new, wrapped well. I would use Gardeneco again, in fact I am about too, as I did not order the gas conversion (even though Gardeneco suggested I did in their email) they were correct I should have ordered it at the time so will order it now via their website this time.

Great Service and Great Prices!

I recently purchased a BBQ, got an immediate processing response (automatically generated), Gardeneco took payment and then nothing. 10 days later still no delivery. The phone lines are not answered, emails are not answered, nothing about the customer service appears to suggest that they will deliver. I do not mind if there is a factory delay or something, just tell me. I have today reported them to Nottingham Trading Standards as I suspect that I have lost my money. I will continue with my daily requests in the hope that I might get my product. The website looks professional, looks like customer service is decent but I feel duped. It is businesses like this that drive Amazon because this just would not happen if I ordered through them.

For anybody that's thinking of placing an order, I urge you to send them an email and also call them to test how well they respond.
I tried and tried to communicate with them to give them the best possible chance to do something about my order (which still hasn't arrived), but the truth is they are just not that bothered. I call the number it asks for a voicemail every single time, when one is left you don't get a reply, i have now sent 6 emails with 1 reply "i am chasing delivery now - has it arrived" which was a week ago, no apologies for any inconvenience, nothing. I've read some of the replies to other peoples reviews and i'm sorry they’re just not telling the truth, they cannot and do not care about customer satisfaction. I am going to go out of my way to write reviews on Gardeneco on places like this and amazon etc because they do not care about how they treat people and the service they receive so why should people use them because they claim to be cheap and you get a free delivery, i would rather pay more if this is the service i receive. Gardeneco i eagerly await one of your arrogant replies where you tell me you do care and customer satisfaction is very important to you. 6 emails and 4 voice mails - 1 reply in 2 weeks!

I have never written an online review before but am really disappointed in the service from this company. We bought a woodstore from Gardeneco. The roof of the woodstore was leaking in two places but the company would do nothing to help. I sent photos on 3 occasions but they kept saying they hadn't received them, despite the fact the email with the photos was on the thread what they were replying to. They failed to give me another email address I could send them to. I guess saying they hadn't got the photos was just an avoidance technique.
They kept insisting that a leaking woodstore was still fit for purpose, and although I'm aware woodstores aren't watertight the roof really shouldn't leak as one of the main purposes of a wood store is to keep logs dry. They would not help with any replacement, or even the cost of the felt of the roof. There was no concern at all for any of the inconvenience that the leaking had caused.
I now feel really silly when I think how I kept sending them the photos and hoping they would help. I sense they were never going to do anything. I would really advise you against using this company, especially buying one of the more expensive products as I doubt you would get any help at all if the product is faulty. Dealing with them was very frustrating and their lack of concern for customers is quite shocking. I would certainly advise caution before buying off these people.

Bought MarcO-Grill 3000 Blue along with O-Dock and other accessroies.
Took time in discussing emails back and forth to finalise an completed order, even through I am deaf. so making a call is an no, no for me.
Was pleased with Order date Wednesday evening and arrived Friday Morning(!)
Can't complain, can't fault them for bad service, speedy-lighting delivery!!
Unpack all and do a test run, all Purrrr-fectly running...
Raised a smile on my face from ear to ear...Very happy with it :o)
I've given THEM - 5 STARS for High FIVES!!!
Will do order again in Future with Gardeneco!
maybe a Playhouse/Shed - caught my eyes when browing along their website...

Admittedly I ordered from them a while ago so I hope things have changed. However I was absolutely appalled by their customer service. I ordered a BBQ Chiminea from them, initially I was told it would take one week for delivery. 3 weeks later... nothing. I then had to go on holiday, so I called Customer Services to tell them I have been waiting this long but now have to leave, can you hurry up and deliver. They said they will arrange for the delivery to arrive on a date when I am back from holiday. Fine. Come back and what do I find... the BBQ Chiminea dumped on my drive, not signed for, and the box looking like it had been there a long time (it was dirty and soggy from rain). I asked my neighbour when did it arrive and they said the day after I left for holiday. I had been gone 10 days. I was absolutely furious. Nonetheless I sent them a reasonable e-mail saying that before I open it, I want a guarantee that if there is any problems with it, I can return it for a full refund. NO REPLY. I gave up in the end. Needless to say I will NEVER be ordering from this company again and I will tell everyone I know to avoid it.

RESPONSE TO GARDENECO'S REPLY:

Gardeneco, please reread the first sentence of my review. Unfortunately your disappointing reply has only served to solidify my opinion of Gardeneco. You have not taken responsibility for your behaviour, regardless of when it happened and your reply was a somewhat childish statement attempting to undermine my experience of your company. My criticism, which should be taken constructively, and not emotionally, would be to be more professional in your communications.

SECOND RESPONSE:

Really glad to hear it... As for the customer service communication skills I was complaining about I don't need to say anything more on it as you have expressed yourself so well on here. :)

P.S. The chiminea is rusting away nicely thanks, despite buying a cover purpose made for that chiminea. For an outdoor product it doesn't like the damp much even when protected and in storage for 9 months of the year!

All the best...

very please with how efficient the service and delivery was. Very happy with both sheds

Wait til delivery, longer than predicted.
Very friendly and helpful driver.
Doors do not open and close easily, had to cut 5 mm off. very annoying job, and made a mess. why not check this before it leaves workshop?
Shed colour much too orange, ugly - cannot stain over with green, now a horrid brown.

Gripes first. Internet shopping tends to lead to an expectation of instant delivery, so when you accept that, as each shed is made to order, there is a delivery period to dampen this expectation. When the product is late, as mine was, it makes this delay even more frustrating,

But was it worth waiting for? yes it was.

I bought an 8x6 windowless overlap Bargain shed at £228. It went together perfectly in a very short while. Every part fitted exactly and there were no alignment problems at all. It built into a very nicely finished little shed. I was anxious that having chosen a "Bargain" shed I was going to get something cheap and nasty. Instead I wondered in what way a non budget shed could be better.

The shed itself deserves all of five stars, I have reduced it to four because of the late delivery

Although I have not yet used the product I purchased:
MarcO-Gas for the Marco Grill Pack of 2 and MarcO-Grill 3000 Multi Buy Blue Gas Portable Barbecue with Dock Plus; it looks terrific.
The carry bags are sturdy and appropriate, the manufacturing looks excellent, the bright colour is fun, and if it works as well as it looks, we are in for loads of great barbeques with a minimum of fuss.
The delivery was timely and all in all it was a most successful transaction, and I would have no hesitation in purchasing from Gardeneco again.

I am very pleased with the service I received from Gardeneco. The shed base was delivered quickly and works a treat. Many thanks.