Perfect service - Perfect communications
Popped into their Itchenor Shipyard office after having heard good things about this company. I was hot and maybe confused after having driven a long time on my own too.
Odd story too: "Bought a boat nearly 5 years ago. Want to upgrade its electronics but don't know much. Rip it all out or just install the minimum for now? Bring the boat over or send the parts to a wharf abroad?".
The guy (Sean), who had been working on a desk before I tornadoes in, listened, went through brochures with me,... I learnt a lot.
Back home after having gone through the pile of catalogs, I placed my order by email. Got a quick reply once it reached their headquarters: the outlet in Itchenor was not really involved but I am convinced they would have build the equipment in in the best possible way.
Their HQ (Kelvin) dealt with my requests and final order very swiftly.
If they could send the equipment straight to the wharf abroad and get direct in touch with them to enquirer about additional parts they might need over-there? No problem. I got copies of their emails to the foreign wharf. I got options for sending the stuff: fast or cheaper.
They even emailed me the details of when and to who the equipment had been delivered!
A very good experience. Smart move from me to stick to a dedicated company with a good reputation ;-)
If I upgrade my boat further I surely hope to work with Greenham-Regis Marine Electronics again.