i-cases.de

I ordered camera at March. After 3 days came confirmation of my payment. Then almost 2 months have left and still i have no camera and no money. I asked 3 times for money back and always there is some explanation that they can't send camera or give money. They never answered by e-mail and it is almost impossible to call them by telephone. Never order something in this shop.

18.03.2013: I ordered a motherboard and cpu.(15876)
20.03.2013: "Bezahlt", Lieferzeit: 3-7 Tage
23.03.2013: I ordered a graphic card (16061) Second mistake...
03.04.2013: No news, I write an email asking if I can expect my orders soon.
15.04.2013: Still no news. Today I'll send a letter to cancel both orders.

This is really the worst internet shop I used !
In my case, the hotline never worked. They didn't answer my email and didn't give me any news on the delivery status.

I never read the AGBs, my mistake....
In i-cases AGBs it says that the delivery time of 3-7 days is not valid for articles that are on sale. But as far as I can see, everything is on sale there !
"Insbesondere bei Sonderaktionen- Rabattverkäufen (Solange Vorrat reicht), kann es sein, daß Ware nachbestellt werden muß.
Diese Bestellungen sind grundsätzlich von der Regellieferzeit ausgenommen!"

It also says that in that case, one have to wait 4 weeks before being able to cancel the order.
"Ist der Verkäufer aufgrund von bei dem Verkäufer und/oder bei deren Lieferanten eintretenden Betriebsstörungen, Arbeitsausständen, Aussperrungen, behördlichen Anordnungen oder anderen Fällen höherer Gewalt vorübergehend daran gehindert den Kaufgegenstand innerhalb der vereinbarten Frist zu liefern oder die vertraglich geschuldete Leistung zu erbringen, so verlängert sich diese Frist um die Dauer der Behinderung. Der Verkäufer wird in diesem Fall den Kunden unverzüglich von der Behinderung und deren voraussichtlicher Dauer in Kenntnis setzen. Dauert die Behinderung länger als vier Wochen, haben beide Parteien das Recht von dem Vertrag zurückzutreten. Weitere Rechte sind ausgeschlossen."

Then they can take up to 30 days to send the money back = up to 2 months lost !!!

My advice: DON'T BUY ANYTHING THERE !

Yoann

UPDATE, a few minutes later...

10h04
Directly after posting this comment I sent an email to i-cases.de to cancel my orders.

10h11, Surprinsngly fast !
Answer from i-cases.de.
Hallo,
hiermit bestätigen wir Ihren Widerruf.
Ihre Zahlung wird umgehend erstattet.
Mit freundlichen Grüßen
Ihr Team
von i-cases.de

Some things go quicker than others...
Now I'm waiting to see how long it takes for my money to come back.

UPDATE 16.04.2013

today I received the refund of my first order (15876)

UPDATE 17.04.2013

today I received the refund of my second order.


CONCLUSION

So, finally, I can't say it's a scam, I get my money back, very quickly I must say.

Still, I really can't recommand the shop.

The key-words are:
"Solange der Vorrat reicht"
and:
"Insbesondere bei Sonderaktionen- Rabattverkäufen (Solange Vorrat reicht), kann es sein, daß Ware nachbestellt werden muß. Diese Bestellungen sind grundsätzlich von der Regellieferzeit ausgenommen!"

If you read this review and it's too late (like me a few weeks ago), you already ordered something, you have no news and they don't answer you emails: just write a very bad review in here and you'll get a very quick answer ;)
(probably not the one you'll be waiting for though, but it did work for me ;)

I stay with only one star because I would have prefer a friendlier communication (which, unfortunately I can't share here because of non-disclosure reasons...)