Juveneu

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Rated 1 out of 5 stars

Beware! This is a continuous payment authority sting.

There are variations on this theme, but we were caught out by a plausible looking "IBM website user survey" which popped up when we were visiting the IBM site. It transpires that this is a Juveneu advertisement placed on the IBM site and (other than buying advertising space from them) there is no connection between Juveneu and IBM.

After completing the "survey" we were offered a "free" gift (I have occasionally received genuine free gifts - usually vouchers - from genuine survey companies conducting genuine research on behalf of firms they genuinely work for, so I was tricked into applying for the "free" gift.)

In order to receive the "free" gift - of "lift serum pro" skin cream - you have to pay £1.99 P&P by card. There is no indication on any of the pages, or the company website, or the confirmation email you receive that when you tick the box for £1.99 (rather than the £5.99 expedited service) what you are actually agreeing to is a continuous payment authority.

Once the continuous payment authority is in place, Juveneu can (and may) start sending you more cream and *will* start helping itself to £80 a time from your bank account.

You can (and we did) now stop continuous payment authorities by getting in touch with you bank. (Some banks still deny that this is possible, but since 2009 you have been able to insist that banks do this and repay any monies they pay out after you have instructed them to stop. So stand your ground!)

You can (and we did) also ring Juveneu and cancel the continuous payment authority directly with them - though many people report problems contacting Juveneu and difficulty in getting the continuous payment authority stopped even after they have contacted Juveneu. So make sure to contact your bank too!

After having realized (through internet research) the nature of what I had inadvertently signed up to and having cancelled the CPA with my bank and Juveneu, I went back to the website (in my computer cache) and scrolled right down to the very bottom of the page. There, hidden in the small print, was a link to the "terms and conditions" - where I assume the nature of the continuous payment authority is explained. When I tried it, the "terms and conditions" link was broken.

Summary: Have nothing to do with this company and, if you have fallen for their tricks, get in touch with your bank as soon as possible.

November 2, 2013
Unprompted review
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