The Kitchen and Bathroom Warehouse 

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Rated 1 out of 5 stars

Placed an order and they had to refund me because they thought they were selling it for cheap and increased the price after that. I don't think they were going to refund me if I paid more. Awful ser... See more

Rated 2 out of 5 stars

Took 8 weeks from ordering. Units was OK but fitter called Pete was a joke, damaged doors and worktops, rushed job, can't even cut end panels straight. When asked to finish jobs off started getting aw... See more

Rated 2 out of 5 stars

7 days after order and still not received goods. No contact from sales dept to inform me of non stock, had to call them after 6 days and un-answered email. Site states 2 day delivery, very disappointe... See more

Rated 1 out of 5 stars

Returned from break to find old bathroom suite in middle of living room carpet. No dust sheets or covering used anywhere in my home. Ongoing problems for the full length of the guarantee, which... See more

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Rated 1 out of 5 stars

Rubbish service.

Placed an order and they had to refund me because they thought they were selling it for cheap and increased the price after that.
I don't think they were going to refund me if I paid more.
Awful service.

April 22, 2023
Unprompted review
Rated 1 out of 5 stars

Contracted a solicitor, 14 day timeline for rectification of all faults prior to court proceedings

Returned from break to find old bathroom suite in middle of living room carpet.
No dust sheets or covering used anywhere in my home.
Ongoing problems for the full length of the guarantee, which was worthless as refusal to rectify the serious faults.
Have now given the company 14 days on advice from my solicitor and have taken photos of all poor workmanship before ,during and after completion due to the ongoing issues.
They blamed fitter called lee ,however failed to fully rectify all of the problems they blamed him for.
They were made aware from day of ordering the complete bathroom that my partner is not in best of health yet failed to rectify the faults lee left .
Looking forward solicitor advice is to rip out the entire bathroom and have a new installation by a company who do care about customers and care about quality of installation .
Will update review after my day in court unless rectified before 14 day deadline as advised in writing to the company.

June 17, 2019
Unprompted review
Rated 2 out of 5 stars

Big kitchen warehouse fittet

Took 8 weeks from ordering. Units was OK but fitter called Pete was a joke, damaged doors and worktops, rushed job, can't even cut end panels straight. When asked to finish jobs off started getting awkward slamming things down, became uneasy to work with. Avoid this fitter at all cost's, having to get other in to put things right

June 7, 2019
Unprompted review
Rated 2 out of 5 stars

Terrible experience

Beware! New owner since 2013 reviews on this site. We used old company and they were great. Used new owner/company in 2017 and it was a nightmare. Same product - good. Pre-sales service ok. Removal of old kitchen and installation of electrics - we are still traumatised. Left with a black hole for 3 weeks! Design of kitchen has faults e.g. tap only just reaches the sink! After sales support - awful.

September 19, 2018
Unprompted review
Rated 1 out of 5 stars

No one picks up the phone. Incorrect order dispatched.

Ordered 3 x filters.

Only one turned up, with no explanation.

Been trying to get through for a week now on the phone but no one ever picks up.

Really disappointed as price was good, and we would have ordered regularly.

July 30, 2013
Unprompted review
The Kitchen and Bathroom Warehouse logo

Reply from The Kitchen and Bathroom Warehouse

Many apologies, Nathan, as discussed.
I'm pleased all has been resolved now and you have your entire order.
The issue with one of our phone lines is in the process of being corrected, and it's a shame(not surprisingly) it led you to believe we don't pick up the calls!
Best regards,
James.

Rated 5 out of 5 stars

Easy Process, Great Price

Pleased with the service I got from The K&B Warehouse. Ordered a Franke sink, purely based on the price they offered. Was delivered once I'd agreed a date with the delivery company - didn't know this was going to be the procedure, but a nice way of doing it.

April 4, 2013
Unprompted review
Rated 5 out of 5 stars

Great sink, great service

I am totally happy with my Franke Laser sink, which arrived on time and well packaged. Everyone I dealt with was friendly and efficient.

March 12, 2013
Unprompted review
Rated 5 out of 5 stars

Nice company to deal with

Ordered a kitchen tap from them. Arrived a few days later but was faulty. An email was sent and James promptly answered and promised a replacement during the same week. This arrived as he'd promised. The best way to judge a company is by how they deal with any issues and in this instance it was dealt with in a manner that did not inconvenience me. Almost forgot, excellent price!

February 10, 2013
Unprompted review
Rated 5 out of 5 stars

excellent service

excellent service. The item arrived the day before expected, although an email to let me know it had been dispatched would have been helpful.

February 6, 2013
Unprompted review

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