MY Uk-mail 

I'm not even going to go into detail about my experience as it would be too long to read all I can say is if a company/person is sending a parcel via ukmail refuse to buy it and take your business elsewhere the delivery driver I had was a liar customer service isn't even present and I am still trying to get my issues resolved.

If I could give them a score lower than one star I would. A truly terrible service. Not only did they deliver to the wrong address (similar street name, totally different postcode)but I was left to track down the parcel. Communicating with this company is a nightmare. Emails are ignored and then cancelled, messages are not passed on, delivery instructions are meaningless and drivers do not appear to able to use sat navs- even though they apparently have them.
I will never do business with any company that uses this firm to ship goods.

You try speaking to someone in UK Mail, it's impossible. Their Contact Us page, clearly states:

If you would like to talk to one of our advisors regarding your delivery, please call 02476 937770. Our team are available to help you Monday to Friday 7am – 8pm, Saturday 8am – 6pm.

Try and call their number - automated process and then a disconnect, multiple times - here to help, don't make me laugh!
Try and email - good luck!
Use their online chat service (when it works!!) - wait for 20mins "Someone will be with you shortly".
Use social media (Twitter), still waiting for a reply

Bloody joke of a company, and one I will never use again.

Sadly UK Mail are the worst courier in the U.K. Why do reputable companies use this bunch of liars and fraudsters! They tell me it was to be delivered Tuesday. I waited in all day then at 19:00 they website says they attempted deliver. THAT IS A LIE! They never came near. Today I have waited in again till 19:00 and still no sign. I have tried to contact them. No response, why am I not surprised. My advice to you NEVER EVER USE UKMAIL AGAIN. This happens every single time UKMail is the courier. I am now telling my suppliers that if they use UKMail I will take my business elsewhere. Use Yodel, DPD or any of the other reputable couriers UK Mail are a disgrace and liars.

Friday 9th June my replacement phone was due to be delivered by UK Mail, waited and tracked all day. At 6.30pm the tracking was changed to "rearranged by recipient" I did not rearrange! Said it would be delivered on Monday, it's my daughters phone so no phone for another 4 days. On Monday I waited all day again and it was on the tracker as delivery between 3.20pm and 4.20pm. Did not arrive! 8pm
Delivery tracker changed to delivery on Tuesday which is today. I've sent 2 emails asking for someone that call me. No one has you just get an automatic reply saying it will be delivered today then case closed. The Customer Service number has no humans you can talk too. Worst company ever. Will I ever get my daughters phone?

Our printer uses this company. UK Mail is unreliable, never delivers on time and is impossible to communicate with. it is the most frustrating experience. I keep forgetting to ask our printer not to use them but I believe they must be the cheapest option. They are the second largest courier company in the UK apparently but why are they still in business? They are useless. There are better options out there with people you can speak to when you need to. I'm giving this one star for an unacceptable experience but not for being unreasonable and rude as I have no idea as I can't speak to anyone. The CEO really must take responsibility for the dire level of service offered.

Sorry to hear about the problems that people have had with ukmail but I have now used them twice. Both times I received email information to track my delivery and both times the items came exactly at the time they said they would. I was even able to watch the progress of my package in real time on the delivery site. I have no affiliation with ukmail I just wanted to put this up to suggest using the online features for tracking your delivery as they work so well.

parcel was due 2 days ago never received.
was told i am getting parcel 100% today waited eagerly for an urgent parcel, never came it got delayed as always
shitaaas dead company
phone line is an automated shithole

UK Mail is the worst delivery service ever.
Even worse than the actual (non) delivery is the customer service. The phone system is automated with no option for lost packages. If you don't have a "sorry we missed you" number to punch into their system it just hangs up on you. All responses by email are from a "do not reply" address so you can't respond and the social media "help" is so ridiculous that I'm convinced it's manned by chatbots.

Can't be bothered to waste too much time typing as i've spent enough time trying to deal with this company. RUBBISH service. 🤡.

ABSOLUTE JOKE, 50 POUNDS OUT OF POCKET. DO NOT USE THIS COMPANY PEOPLE THAY WILL DO THE SAME TO YOU.

The worst phone service I've ever experienced. I've found 5 different numbers for contact, all take you to the same terrible automated service.
On 4 of the numbers keying in the number for the options doesn't work.. And on all completely impossible to speak to a human.
I was left a card saying sorry we missed you, so on the automated service I selected that option.
After entering my consignment number I was told by the automated service that "Sorry we missed you, please contact your mail service for further details. Goodbye." THAT IS WHAT I WAS TRYING TO DO!
Worst automated service ever.

Showed attemted delivery to the wrong address on website then changed to delayed after I emailed pointing out about the wrong street !
Sent complaint email to get an email stating my complaint is closed with no explanation etc
No chance of talking to a person on the phone to complain due to the high number of complaints Im guessing ukmail cannot afford to employ enough phone staff to cope with all the complaints about there totally useless lieing moron drivers !!!

They failed to deliver my parcel. They sent a "sorry we missed you" to a house far from mine. The address is not at all similar and i fail to see how the driver can make such a simple mistake. I had to option but to either pic it up from the depot that was over 40 minutes away or to organise it for another day taking the risk that the exact same thing will happen. Additionally this was a phone that costs over £700, if this person is home then they can easily accept the phone putting me out of pocket.

Every number you will find is either disconnected or takes you straight to a pre-recorded message. You will be lucky to have any interaction with an actual person at any point.

Their drivers are useless. This is the second time that I have waited in my flat for a delivery driver to arrive. The first day there was no call and no attempt to contact me other than an email saying I was not in. I rescheduled for today, giving the benefit of the doubt that the driver was unsure. I waited for the package today, being careful to be in before and after the time, I got buzzed via the intercom and their driver talked, I stated it was the 4th floor, he then proceeded to fail to deliver my package and have the nerve to send me an email saying that I was not in. You have my contact details, confirmed by their customer service agent, after I managed to get passed their useless phone system. The best they could offer is delivering the package two hours after the initial time. This is disgusting, they have now taken up my afternoon, again, all because their delivery driver is useless and lazy.

31306170229587
awful customer service from start to end ? emails galore none of them of any use a support centre in Asia who do not speak or understand language and not very helpful shocking thank goodness we have a choice of mail companies to use

yet again UK Mail have lost another consignment 40439350003680 , sent 5 days ago and still not been delivered only find out when customers phone up to let you know they have not recived there goods... shocking service again

HI This delivery firm managed to loose my parcels Four times, they then only delivered one parcel Four days late and I am still awaiting my second parcel a WEEK later
AN ABSOLUTE SHAMBLES

They had one job, deliver my parcel when I'm in! And they are unable to do it. The website does not allow you to do redeliveries when you want!

Utterly useless. Driver claimed to arrive but didn't, Then didn't leave a note. Phoned up the customer line, but got rude and unhelpful service from bored-sounding clerk. Dreadful.