Myyodel 

Had to go out (Kingstanding, Birmingham ). Thankfully the delivery driver tried the back gate (unlocked), and left the parcel outside the back door where it was safe. Great delivery and common sense. Just would like to say thanks.

Ref 78390466

I've waited three days for a bird cage and driver doesn't even knock just putting card in the door now it's being returned to the depo 25 miles away! Crap

It's one star because I could not score 0.
It's by far the worst delivery company I have ever dealt with.
Unfortunately the company I ordered from use their service and I was not informed previously.
It's nearly impossible to reach someone to speak to as they do not have a customer dedicated line for you to speak to an advisor. Instead they have an automated service which gets your tracking number and says where is parcel is but do not have someone to speak to sort out issues. I did managed to get someone on the line once which was not helpful at all, only repeating what the automated service did. After more than 20 phone calls and over £20 spent on my mobile bill which I did not have to do it if my parcel was delivered and followed up properly, I had no positive response from them. They said my parcel was attempted to deliver 3 times which I only had 2 cards on my door and my only option was to pick my item up in their depot in Mitcham, completely out of my area. I kindly asked to have my parcel sent back to the sender so I could get a refund and they said I should contact the sender myself.
I am sorry but if you want to be one of the good delivery companies in UK, this is totally unacceptable. You should check the competitors as they are miles ahead of you guys.

They do not send text or anything to say when they will arrive, They will not leave with a neighbour or in a safe place .. I've missed delivery of parcels by YODEL a few times .. I DO NOT HAVE THIS PROBLEM with HERMES DPD or others ...etc.. the local YODEL delivery agent knows me but says it is company policy and they could lose job ... so NO PROBLEM you can drive around and try and catch me in.. I now regularly put a note on purchases saying ....DO USE YODEL TO DELIVER.. as I may be in garden and they will not leave in a safe place or with Neighbour.

Tried to deliver a parcel for number 1 to number 2 three times. Our neighbour ended up driving halfway across the county to collect a parcel that turned out not to be for her and, of course, they wouldn't let her take it so she could give it to us.

I called Yodel to try and resolve the situation but, having entered the tracking number, the recorded message simply said that the parcel had to be collected from the depot (because of the three attempted deliveries) and that there were no further options. In the end we asked the sender just to issue a refund for the item rather than deal with Yodel.

Can't understand the neighbours house number on green note the delivery driver left? Yodel Web page is terrible, it's been 3 days and no neighbours have bought my parcel to me. Called amazon and they're customer service is terrible and operators kept putting me on hold for over 30 mins so I'd put phone down. Nightmare.

No parcel arrived on delivery day. My neighbour [100 metres away] phoned me that evening to say she had found a Yodel card with my name in her postbox.
The card said "In green bin". Houses in this area have a green wheely bin for garden waste. But no sign of the parcel in my bin, or in my neighbour's bin.
I phoned Yodel with the card ref. number, but they had no record of it, saying "driver may not have scanned the card".
Next day, my neighbour went to feed her hens - and in her little green food bin was my missing parcel!
Summary: Card and Parcel delivered to wrong house, causing confusion and delay.

Would not trust Yodel to deliver yesterday's news ! Driver has changed his story as to who signed and where he left my parcel three times ! Every time you call Yodel they say " we will call you back and you guessed it They Never Do !
You would get a better delivery service using a blind carrier pigeon.
So 7 days have passed and still no reply from Yodel and still no parcel.
Biggest bunch of lying useless ****** that ever lived

Paid more money for next day delivery. Did not receive the parcel in the day I paid for. Now I cannot get hold of anyone and have know clue where my parcel is. Absolute disgrace

We failed to hear our door bell Saturday 28th Jan when a wine delivery was being made, so the driver (we think was Colin Bristow) left the box safely in our shed at the back of the house.
We want to thank him for taking such care.
(consigment 472753020

Dreadful, dreadful 'delivery' service. Email sent to advise order would be delivered by 7pm that day. Followed up at 6.30pm to check. Told oh, we meant by 9pm. Not offered any reason why the later time. I had to be out so wouldn't be able to sign for it. They said had to have signature. Asked flat mate to be around for it. Then get an email at 9.30pm saying delivered. Flat mate said nope it hasn't. Contacted Yodel by the only method available livechat to have a massively pointless conversation with someone not budging on the next day delivery time and no priority shipment. A refund wouldn't happen as my relationship is with the sender. Who are these muppets? USE at your peril.

The most infuriating and incompetant company I have ever dealt with.

I have a business and this company keeps deliberately attempting delivery out of business hours and most times they wont even leave a card with the time they called so that you can anticipate the next delivery. They attempt twice and then tell you to collect from their local office 15 miles away.
I have told all my clients not to use these guys when delivering goods to me.
From their reviews here i suspect i am not the only one.

We had great loca delivery courier until a few months ago, it's now been changed to a lady with young children
A card was left on Monday when I was out, I called the number on card. No reply do left mess to say where the parcel could be left. Came home no parcel.-- phoned again no reply. Left mess again. 5 mins later a lady called back. Didn't bring me parcel as it had to be signed for (OK). I bring this afternoon after 3 pm as I have children (Tues). Ok I was in for the afternoon anyway but no show with parcel no phone call to tell me if delay Now We'd morning no answer on phone again. This is pets medication and needed yesterday Very angry indeed 😡😡

WORSE COMPANY EVER - Something wrong with my address? Get your f'ing drivers to call then, what a waste of time waiting in for something that you pay next day delivery for?!!!!!

I have been waiting 5 days for my parcel a tv to be delivered everyday I call and I'm told its due to be delivered on that day. I have missed days of work as they told me it will be delivered and still no parcel. Today I called and have now been told that there's an investigation on my parcel and that there's nothing they can do about it, I'm fumming this unacceptable I've paid my money for this tv I should have well received it by now. Would NOT recommend this service to anyone!!! 👎👎👎👎👎👎👎👎👎👎👎👎👎

I came home to a card on my doormat. Today is 23/2. Card was dated 23/3! No time of try on the card. The surname was the only entry on the card. No Mr / Mrs or initial.
If it is for me, the only thing I have ordered specified leaving with neighbours on either side and both were in whilst I had been out.
Trying to phone the company merely takes you to an automated system rather than a human being.
I would not wish any other business delivering to me to use the company at all.

Honestly the worst courier ever! Ordered a parcel and it was meant to be delivered. I go onto the online tracker and it says 'couldn't access the property' when my family were home the whole day. No one even attempted to deliver the parcel as they didn't even leave a note.

Unable to give anything other than a whole day "window".
They claim to have left "sorry we missed you" cards when they haven't even been to your house.
Seemingly their drivers haven't come across mobile phones yet, as it is not possible for "customer services" to make any contact with them.
If you ever get contacted by Yodel to say they are delivering something you've bought, you might as well resign yourself to going to the nearest depot to pick it up yourself, because they are incapable of delivering anything to you.

Yodel tried to delivery my parcel for the first time today and this was the message left on the delivery note: "Tomorrow is your last chance. The parcel is heavy. Are you kidding me!!!"

This is appalling customer service.