Nabru 

Paid a lot of money for a five seater corner sofa with sofabed two years ago because we liked the element of designing it yourself and that it was modular so we would be able to buy replacement parts rather than replacing the whole sofa.

Initially we faced difficulties with the fact the sofa cannot be moved once it's up and is almost impossible to vacuum under, the seat covers don't fit properly and the sofabed has never been used because it's such a hassle getting it down, the mattress needs storing elsewhere because it doesn't fit inside the sofabed, and it's not actually very comfortable.

All of this I was willing to put aside, but I recently tried to contact the company to buy new covers because ours are torn because, again, they don't fit properly on the sofa, only to discover that there is no way to contact them and they've stopped trading. I received no warning for this, and considering their whole business model was based on the fact their sofas are modular and therefore you can replace parts of the sofa without having to replace the entire thing, it's pretty shocking to just cease trading and leave customers with huge sofas that they paid a lot of money for which will now quickly degrade and need replacing.

Bought/designed a modular U shaped sofa with them. When it came, the fabric that goes around the outer base was too small. I complained, they sent someone out to replace it. The piece they brought, still didn’t fit, so I had to complain again. This happened 3 times! It went on for 2 months trying to get it sorted. The 4th time they was due to come and repair it again, no one showed. I tried to call them all day, no answer, called the next day, still no answer.
Went on their website to find they went into liquidation and closed the company immediately. I’m now stuck with a faulty (very noticeable) sofa that I paid over £2500 for. Absolute joke of a company.

Been trying to get in contact for weeks for replacement cushions.
There phone rings twice then cuts out.
No reply from emails.

Looking to maybe replace some of the covers on our 2012 U settee covered in Max Straw.
I'm happy to say the settee is as strong and stable as it was when I put it together. General usage meant some of the covers needed washing in 2019 and a couple of spills meant that some were done again in 2023. I machine washed at 20°C and tumble dried on a low setting. Totally perfect. The edges of the seat cushions have become 'rounded' with use & I may replace some. The seat back cushions come up like new with a healthy dose of 'thumping' every now and again.
I'm considering recovering in a different material simply as part of refreshing the room.
I have no reservations at all about the quality, this after nearly 12 years of family use.

ABSOLUTELY SHOCKING - FRAUDSTERS

We purchased a sofa and in addition purchased a delivery and assembling service from Nabru. The sofa was due to arrived three weeks ago but we received no correspondence from Nabru in this respect. When asking Nabru when the sofa will be delivered we received an email sayign that DUE TO MATERIAL SHORTAGES the sofa would be delivered 2 weeks late. 2 weeks later and having received no further correspondence we got in touch with Nabru to confirm a delivery date and Nabru's response simply stated that they have ceased trading and that they are in discussions with insolvency practitioners.

PLEASE NOTE THAT AS PER THE CURRENT RECORDS ON COMPANIES HOUSE THE COMPANY (ie ONLINE MARKETING SUPPORT LIMITED) IS NOT INSOLVENT.

I was really impressed with the quality and ease of assembly. They offer great colour choices and finishes. I would highly recommend Nabru!

We had good communication with nabru as they were short of the material required for our sofa so put back by a week but rearranged delivery with no problem, delivery came well packaged and easy to carry into the house. the assembly was fairly easy with 2 people to push to get the pieces together. There were a couple scratches on the material in places but none visable once assembled.

Do not buy, Nabru have ceased trading. Paid for a sofa 17 May for delivery 14 June and today had the email that they have ceased trading. I cannot get a refund yet - spoke to Santander and you cannot start a credit card claim until the delivery date has been missed. Luckily mine isn’t far away, for others it may be longer. A real shame as there’s definitely a gap in the market for this set-up. I hope someone buys it up and staff keep their jobs.

Ordered my sofa on the 27th of April, it said it was in stock and available for delivery the following week. I selected delivery for Monday the 13th of May, the week before my move in date.

Delivery date came and went with no sofa or correspondence from Nabru, i then received an email to say the fabric was unavailable and my delivery was delayed, but no new delivery date, when i emailed back asking for a date i was literally told “tail end of next week …” still no firm date.

I then phoned to ask for a delivery date to be told i had to wait on a call back, couple of days passed before i heard anything i was told they would email me a date and i had received NOTHING.

I would phone, wait on a call back and still receive no update. This has been going on for OVER A MONTH at this point.

The staff are rude and unhelpful they will talk over you on the phone and repeat “i cant guarantee you will have a call back today but ill ask someone to phone” and i have waited over a week at this point to even get a call back from customer service never mind an explanation as to where my sofa is and when it will be delivered.

I had asked to speak to a manager, same monotone rude response “you will need to get a call back”, i asked to cancel my order and get a refund, same response. I couldn't even finish my sentence without the staff speaking over me on the phone.

I do not understand how you can pass on a contact number to customer service but no note to day this customer has been waiting over a month for their product call them back TODAY? Let alone have a direct number for customer service? Doesn't sound right.

I have paid over a thousand pounds upfront and in full to have no goods or any idea when i will receive them.

Hopefully Nabru see this and i actually get some correspondence from them with an update, but for now i will say SAVE YOUR MONEY AND YOUR SANITY AND DO NOT ORDER FROM THIS AWFUL INCONSIDERATE AND FRANKLY LAZY COMPANY.

So I'm due to have a sofa re delivered tomorrow afternoon after they ran out of material and missed there first delivery date last week. To be informed today that they have just ceased trading. A absolute nightmare. Please be cautious with this company, they have great reviews. But have now left me raising a dispute with my card holder, due to them not giving me a refund straight away for a product I have paid for and been promised, was overdue and I will now never see.

First time using the company, and very pleased with sofas look , fit and quality. Matt the fitter, was courteous and professional, and considering the 2 1/2 hour journey, was very pleasant, friendly, and knowledgeable of the manufacturing side of the furniture. Was impressed that the company will even come and disassemble your furniture, should you move, and reassemble it in new property. Will use and recommend this company again.

The whole process went really well from start to finish. We chose to view the sofas in Bradford. There were fabric samples available to take away. Ordering was straightforward and we had a choice of delivery dates. One the day Kristian was texting arrival times. It took us a little longer than the video to assemble but it was still very easy. The sofa looks great and is so comfortable. Very pleased.

From start to finish the whole experience of ordering, purchasing and the delivery of our new Sofa onto our Narrowboat, was absolutely Faultless.

Big shout out to "Johnny" who helped us out with the fabric.
Another Massive shout out to the delivery firm, "Walkers Transport Company".
They went above and beyond to deliver the Sofa.
All Round, Excellent.
Thank you.

Excellent customer service, friendly staff and good communication.
Sofas are excellent quality.

UPDATE: Nabru said they would send an engineer so we arranged a time and date. On the morning, my husband received a text stating that they would be arriving at 9am. We had arranged the visit for after 10.30am as neither of us were available until then. The man said he couldn't wait around so we had to rearrange. This was due to a complete lack of communication between Nabru and the engineer.

When the engineer came, he made quite a lot of excuses for Nabru and even himself (owning a sofa made by them) admitted in so many words that they aren't the best of quality when it comes to putting them together. Nabru then contacted us stating they would start a return for us but this wasn't what actually discussed with the technician. Again complete lack of communication. They haven't taken our concerns about the serious lack of quality into consideration at all! They have offered us a refund on the pieces of wood which fit under the sofa but the seriously lack of quality overall means the sofa is nowhere near worth the price we've paid.

We purchased this sofa because of the 'good' reviews but now we cannot possibly see that they are true and honest.

The video on the site that shows how to put together the sofa is completely inaccurate as that is not how the pieces arrive and there is much more to assemble. It was near on impossible to get some of the pieces to fit as the parts are so badly made. Myself and my husband put it together and luckily my husband is quite strong. He ended up with cuts and bruises on his hands from having to force some of the pieces to fit. There was no way I would've had the strength to do hardly any of it myself.

The material that you stretch over the wood is described to be a tight fit in order to make it fit for purpose however when the seams are sown incredibly wonky they are near on impossible to slide over as it creates a bottle neck for the wood.

We paid an extra £60 for 4 pieces of wood with 'feet' in order to gain storage draws. This was a complete waste of money as the storage space is already there and they've just given us a piece of wood to shove on the floor inside the sofa. These pieces are so badly cut as well.

Because of how badly made it is, the sofa doesn't look right. The parts don't fit together well. The wood is cut badly and the material coverings are sown dreadfully making everything just look off and very wonky. There are large gaps between the pillows at the back of the sofa. Considering how much we paid, the sofa is very very cheap and I wouldn't recommend purchasing to anyone.

Order number: 203945

Got a design your own corner sofa with installation service. Great product and the installer was brilliant

We had to find a sofa that would be able to be delivered through our narrow entrance and hallway as found that our current sofa would not fit when we moved recently. We came across this company on-line and although I really did not want to buy something I hadn't tried, I really should not have worried. The 8 fabric samples we asked for arrived 2 days after ordering. We chose the fabric, ordered the sofa and the delivery time was fixed for the date of our preference. The delivery person text me 1st thing in the morning to provide an ETA for the day, which was extremely helpful, and when he arrived he was lovely and polite. Our sofa was put together in our lounge and it is truly lovely, very comfortable and perfect for our needs. The after-sales customer service too was wonderful. I have since recommended this company to family and friends, and would not hesitate to use them again, even if I do not have any further issues with space etc!!

Easy to place order and paid with Klarna which helps when on a budget. Customer service good and delivery team very helpful. We love our new chair as it matches the sofa we bought from you some time ago. We are going to order some spare covers next.

Fabulous service from ordering the sofa to it being delivered. Easy to put together and my new Como chaise sofa looks wonderful in my living room.

Kristian messaged me in the morning letting me know what he would be arriving. Lovely guy really helpful.

Sofa is amazing so comfortable will definitely recommend.