PerfektService 

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Company details

  1. Cleaning Service

Information provided by various external sources

PerfektService er din totale serviceordning. Hovedsageligt beskæftiger de sig med privatrengøring, erhvervsrengøring, vinduespudsning og ejendomsservice, men har også services som have- og flyttearbejde, til priser som privat personer kan overkomme. CVR: 27864686


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Rated 1 out of 5 stars

Not keeping to the appointed time by…

Not keeping to the appointed time by being late with 45 minutes and on top of that the madam which came to do the cleaning was not informed that they need to bring their own cleaning tools and materials. What surprised me the most was that they (Perfect Service) asked me if i would be able to borrow vacuum cleaner from a neighbor. Is this for real? Why would i trouble my neighbor with the poor service that this company provides?
All of that forced me to cancel the agreement.

And when the agreement was made i told them to pick whichever date they want and to clean for as long as they need. Just make it perfect. Seems giving them so much freedom didnt helped them organised to deliver perfect service.

P.S.
Just wanted to add that i am not a liar as you claim. You are even more showing that communication in your company is worse than i thought. I still have all the e-mails which we sent to each other in which it shows to what we agreed. If you want i will be happy to resend them to you so you can find where is the problem in your company. Just give me an address.
No hard feelings but please, work on your information distribution.

October 26, 2018
Unprompted review
PerfektService logo

Reply from PerfektService

We have NEVER cleaned for you, we do not know who you are, and we kindly asked you to stop making up untrue stories about us.

Good day!

Rated 1 out of 5 stars

Terrible customer service.

The customer service was very bad, unhelpful and borderline aggressive. No proactivity or taking ownership when problems occur. I have never experienced anything like that. We have stopped our collaboration.

Cleaning assistants were good and friendly though.

(Answer to response from PerfektService:

Perfect service writes here on Trust Pilot the 30th october 2018:

"We are sad about your experience, however, our job is to clean, and this is what we enjoy doing, we refuse to collaborate with down grading and abusive client, that call their cleaning assistents little and dum people…"

Of course we have not been calling the cleaning assistants or anybody else "little and dumb people" or been abusive or downgrading.

Note that we actually said that the cleaning assistants were good and friendly in the initial review - which remains our opinion. Our disagreement was with the management and customer service.

This answer illustrates well how they treat criticism by lying and being aggressive.

I see here on Trustpilot that we are not alone with our experience, unfortunately.)

July 10, 2018
Unprompted review
PerfektService logo

Reply from PerfektService

We are sad about your experience; however, our job is to clean, and this is what we enjoy doing, we refuse to collaborate with down grading and abusive client, that call their cleaning assistants little and dum people….
Our Statement remains…. We will not accept rude and aggressive clients. Your wife calling in to our office yelling at us, as if we have killed her cat or something worst is unacceptable and calling us little and dum people and later you are going on Trustpilot to blacklist us is absolutely unacceptable.
We are cleaners and we love what we do.
Good day!

Rated 1 out of 5 stars

DO NOT TRUST THEM!!!

DO NOT TRUST THEM!!!

DO NOT TRUST THEM!!!! THEY ARE SCAMMERS!!!!

They take a lot of trainees at a
time and they're treating them literally as slaves, by shouting at you all the time and not giving you the possibility to do your job and to learn so that they have the perfect excuse to fire you during the training period in order to not pay you.
They only take advantage of people and then refuse to pay them.Not to mention that to their phone number answers the secretary every time.

I strongly advise to not use neither their services nor as employers!
Moreover, as obviously this review isn't convenient for them, they just removed it.So what more evidence does one need?
Beware!!!

December 5, 2017
Unprompted review
PerfektService logo

Reply from PerfektService

You are Mirela Ionescu, there is an on going criminal case against you right now, we cannot proceed until a closure from the police about this case.


Have a good day.

Rated 5 out of 5 stars

Great service

Great service: a fast reply to a request to get our windows cleaned and reAlly nice and clean windows. i would recommend this company.

April 3, 2017
Unprompted review
Rated 2 out of 5 stars

The service is acceptable, but there is loads of room for improvement

At the beginning it was difficult to make an arrangement, cause cleaning service would come to clean during working hours, and requested cash payments. This has been however solved and now I would just wish the regularity of cleaning would be better. The quality has dropped since the first time around a year ago. Only glass part of window is being cleaned, the same incomplete way as it's done in public places like Metro stations. The frame is untouched, and if there are spider nets on windows, they are left untouched as well, which makes impression of dirt. The worst experience I had was that cleaners have completely ruined my flowers, planted just few days before the last service. They have stepped all over it again and again, and the flowers are ca 2 meters away from the window, so there is enough room not to step on them.

August 12, 2013
Unprompted review
Show reviews in all languages. (56 reviews)

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