Sent me dirty/stained merchandise and refunded 19.20Euros less!!
Where to start; —the delivery is slow with this online retailer, the pants were shipped only 4 days after payment was made.
But that is not the worse part: the Millet belay pants I bought might have been at a reduced price, but that doesn't justify sending a consumer, pants in a disgustingly filthy state: most velcro closings were full of fluff, there were on two points clearly visible dirt smudges, and plenty of dust/filth and hairs everywhere to be found on the garment.
It appears that I was either sent the in-shop try out pair of pants, or someone had returned a dirty pair and the shop simply sent them onward to the next customer.
No, I would definitely not recommend this retailer, as they don't even reply to various e-mails sent over the past few days, e-mails to which I have even attached plenty of photos making evident the state the pants are in.
Although, this shop has received plenty of positive feedback, if you are preparing for an event or a holiday with deadlines, prepare to be seriously delayed, as not only is delivery slow, but they don't even have decent communication skills or any hygiene standard on returned goods ...
THIS IS A FOLLOW-UP, a week later, after multiple e-mails:
As the pants would be returned, the shop offered a FREE retour sticker, with Colissimo, in order to send the merchandise back. Although I made a gentleman named Laurent aware that the free retour/return stickers work for the French post and therefore only within French territory, I was assured he was certain it was valid.
The result at the Portuguese post office was that what I tried to make Laurent aware off, is actually true, there is no across the border agreement for free of charge returns between the Portuguese post office and the French post office (Colissimo).
I have spent out of my own pocket 9.60Euro to send the unacceptable merchandise back, and to see the matter resolved once and for all. What a waste of time, efforts and money!
SECOND FOLLOW-UP, on the 2nd of July I was promised by Laurent, that the 9.60Euros for shipping would be reimbursed by bank transfer. Today is the 12th of July, and no reimbursement has entered my bank account!
To add insult to injury, Sports Montagne was paid in total for dirty merchandise the amount of 113.90Euros, they refunded fraudulently to the credit card that made the payment ONLY 104.30Euros! This means that the shop continues to owe the consumer 19.20Euros, not to mention the loss of time and patience in the matter. If this matter is not corrected, I am putting forward a formal complaint with the French Consumer Association and Authorities!
