StressFreeParking - Meet and Greet Reviews 

Do not use this company.was left waiting over 3 hours for our car to be returned. The car had been used as a drop off car without our permission. All my petrol had been used. Old red bull cans and lolly sticks left in the car. Mud in the back seat footwell. Poor customer service. Person on the phone kept hanging up on us. Met the manager in the car park who walked away from us to get out of dealing with the issue.
This company should be closed down

I will never choose this car park again for many reasons:
There are additional unexpected costs of £26 on-site for entering and collecting your car, even though you have already book and paid for parking.
You have no idea where your car is parked—I assume in some sort of a field—because the vehicle was returned very dirty inside and covered in mud. My car is equipped with dashcams, so I tried to trace the route from the airport to the car park, but unfortunately, the camera was intentionally unplugged from the power source, and I was unable to check it. This is simply a disaster...

We had to wait for our car for 3 hrs from 2am to 5 am midnight at cafe Nero in London airport. IT was a pain. I will never use Meet and Greet again.

Terrible.
We’ve used meet and greet several times over the years.
We returned to our car with a fresh damaged bumper.
The guy in the car park said contact customer service it would be sorted.
They are taking no responsibility. I’ve asked for the video they took of the car when I left it with them. They’re now just ignoring all emails.
Shocking service

This is a car park within the car park. "Stress free parking " need a double the work what you usually do when parking. You get the ticket which you need to exchange for another ticket by going to certain level, instead of just parking your car. If you don't realise this, get ready to waste hour of your life to leave the car park. Horrific!

I had to pay to get my car out of the carpark on arrival and departure. It took an hour to pick up my car and two hours to bring it back. There were 20+ groups waiting for their vehicles. At one point their office said they were busy as the police raided them. When I got my car back, they had disconnected my dash cam. Can only assume there was a reason for this and not a good one. Do not use this company!!!

I booked these and it has been a scam from start to finish. Firstly after booking found out I had to pay another £23 to leave the pickup point. Secondly they stole my blue badge. Thirdly they were driving about in my car while I was out of the country as I just recieved a parking fine. They wont call back, they just say the manager will call and he never does!

We used "Stress Free Meet and Greet" because we had a 3am drop off, and it was as easy as I'd hoped - great reception staff who explained the process and took the keys, then the return journey saw the car there waiting.

A really good experience with the Luton team.

Phoned to pick car up at Gatwick airport. Budget meet and greet. Car turned up 40 mins later .had phoned them why waiting for luggage. Car turned up front passenger's seat layed right back .mud all over carpets. Dash cam removed left in glove department. Radio messed about with .don't use them

Terrible company. Just lie and lie. Waited over 2 hours for my car when I could see it was parked just 3 miles away. I only live 40 minutes away. Just wished I had read Trust Pilot first.

They don't deserve one star , they made us wait over a hour in the cold before returning our car, rang several times but just made excuses up. The car was absolutely filthy people had sat in the back with mud on their boots and passenger side was just as bad. My car was left clean but not the case when it was returned. This is a 3rd party company private apparently with guys speaking little English. We would never recommend these people or trust them with any car . It was clear they gave other workers a lift back to Stansted probably to pick other cars up . They take your car to Harlow and most likely in a big muddy field.

Firstly, there was a wait to get into the carpark. It's not a case of turn up and be let in because it is not manned 24/7 and other posts accurately describe it as the grounds of a derelict house.

Secondly, there are not regular transfers. You have a designated driver supposedly dropping you off and picking you up. However, when you call them to confirm your 20-30 minutes away we were told “you booked it for 5:45am so I'll let you in and take you then.” This is how I know it it's not manned 24/7.

Thirdly, the fees are not accurate i.e. Once the “park and ride” is booked and paid for (and after you turn up) they then want extra money (£5) for the "ride" each way making it more expensive than some of the other options. However, once you're there and last minute your hands are tied. Good hustle though, well played 😂👍🏼

Regarding collection, he arrived within 30 minutes of the second call after I had confirmed we had cleared customs and collected baggage.

The car mileage went up by 1 miles only.

My only issue would be the drivers driving following collection which included: speeding, going through a red light and driving one handed whilst taking 2 phone calls.

The car had been detailed prior to going on holiday. However, as the grounds are surrounded by trees the car was left covered in dirt, mildew, dust and bird poo.

I have used the service in Bologna.

Really bad service, tool me one hour to get my car and many calls. They don’t have an Office at the airport.

Really bad Company

Stansted Airport.
Meet and Greet .
After a very stressful experience the week before due to a cancelled flight we had to re book our holiday. We booked M and G for ease on this new holiday and I guess to cheer ourselves up a bit. Plus the home flight was late in the night and we had a 6 year old with us. When I arrived the chaps helping us park up were friendly and helpful. Then I met Louisa on the desk. She told me she was new. Well let me tell you this. She was amazing. Personable friendly and very clear in what we needed to do. I told her about our prior issues and she just made my holiday feel like the most important ever. Please pass on thanks to her. I felt like a very valued customer. On collecting the car we had prompt service and again no issues. Well worth the money and 100% recommend. Thank you all xx

Our flight landed on Saturday morning and we went to pick our car up from East Midlands Airport Meet and Greet parking. Unfortunately they had tried everything to start our car but no success.
I rang AA at 4am and we waited until 9am for mechanic.
The customer service from Meet and Greet staff was absolutely amazing.
From giving us tea, asking if we needed anything else right up to asking if we could call them to confirm we had arrived home safely.
Every single one of the team was brilliant and special mention to Vicky who took my husband to the pound and helped him try to start the car.
I will definitely use them every time we travel from East Midlands airport.

45 MINUTE WAIT before they picked the car up.
40 MINUTE WAIT before the car was returned.
MANCHESTER AIRPORT OCTOBER 2023
This is not MEET AND GREET.
When I challenged the driver as to why he was so late, he said 'the traffic was bad'. I suggested he should have factored this in to his journey time as we had supplied flight details so he should have known what time we landed. All I got was verbal abuse.
WON'T BE USING THIS COMPANY AGAIN

Cowboy operation! Booked for Bristol Airport and would have been cheaper and easier to have just used the long stay car park. Prices quoted conveniently disguise the additional £10 (for entry and exit fee) you need to pay on arrival/departure. Not provided with any paperwork/checklist to sign. When returned, phoned when collecting luggage, as per email, then told to phone when we had luggage? Bristol is small airport so generally does not take a long time. Phoned and told to wait at drop off/pick up point. Waited in the cold for about 45mins, phoned again and told its on its way. This is NOT 'Meet & Greet'?! We could have be halfway home had we used the cheaper long stay carpark. We stood waiting in the dark, with a lady who was travelling alone. The point of meet and greet is convenience and safety so no hanging around. Finally arrived and found my car settings changed to 'sports' mode, driver seat tilted way back and a significant amount of fuel used. Sheet of paper with key (which should have been completed at drop off) had a blank / unfilled area where mileage should have been recorded. We took photo just before drop off so know the car had travelled some distance after we handed over the keys.
Total scam - extra costs, extra fuel, and standing outside in the dark and cold! Never again, AVOID - there are safer and less expensive options. Should be called 'extra stress - cold and vulnerable' parking!! Disgraceful

Used them from Gatwick for a three weeks holiday, to say I am disappointed would be an understatement. While dropping off I got sent to a different terminal than the one agreed without a proper advanced notice, at least at that time there was someone to ‘greet’ me… nothing like that when picking up, they guy on the phone was a brute with no manners, I called well in advance to avoid having to wait too long for the car as I was travelling with a child and an infant… first he said he could not find the order, I provided all the details until eventually he did, I’ve got sent to the parking where absolutely no one was there to meet me, had to call again just to be told I had to wait for another 30 minutes and that “the driver of the car will meet and greet me”… once arrived I was asked to check the car condition, it was so dirty that it would have been impossible to notice a scratch… also every setting in the car was changed, even the passenger seats, this got me thinking how the car got used while I was not there… well I would definitely recommend to stay away from them and certainly would not use them again.

I booked with this company for my holiday to Dubai from Heathrow Airport. The pick up was straight forward and the person arrived 5minutes after we arrived at the car park location. The negative part of using this company is, when we landed I called them encase they forget that we are arriving at 11:30. The person answered and said we will be there 45 minutes. I waited until 12:45pm and tried calling them and they kept ignoring my calls. I called around 10+ times then around 3pm responded they finally answered back and got my car around 4pm. My car was left muddy inside and the outside fully dirty. It felt like the car was getting driven down few hours away from London. Terrible service and STRESSFUL. Will never use these guys, not even a apology by the person on the phone. YOU DESERVE 0 Star, can you imagine someone jetlagged from their trip and having to waiting over 4 hours at the terminal.

This is NOT ‘Stress free parking’. Told to call once we’d collected our luggage. We did this but still made to wait 1 hour 38 minutes in the cold car park before our car arrived. Unable to contact anyone as constantly diverted to voicemail. Very stressful!!!