Online -shop 

Jumia is the worst place to buy anything online, because they have always a fake products with low rates and once you purchase it you will receive an Email telling you that the product is not available on stock, and if you complained they will tell you go to the hell and will not offer any other alternative products
they always put fake product on their web with a low rates just to increase the number of visitor to their website, moreover their customer support team is a part of the hell, as they cant communicate well and they are always very aggressive and cant offer any type of help or cant do anything to satisfy their customers.
if you were unlicky like me and had any problem with thier customer support team in Egypt please avoid talking with the so called omar tarek.

I made a order a few weeks ago and have not received my order. Courier says 2 different stories. River Island aren't very co-operative in dealing with this case. I've paid for my goods in good will but not received them. So I'm out of pocket. I'm so disappointed in the way this has been handled. I will never order online with these again and advise others not to either.

I have been shopping with Tescos oline for my groceries for quite some time now and find this to be an excellent and convenient way to shop.The delivery guys are very friendly and helpful and will carry the shopping in to the kitchen for you.If i have ever had a problem EG dented cans or something missing they will refund without a quibble i wa even given a voucher once when they missed some things off my order ..these minor problems only happened twice usually my order is spot on and they always arrive well within the hour delivery time they give you
I really cant fault Tesco online shopping they give a first class service which is backed up by their friendly excellent customer service .I have persuaded two family members to start shopping online with tescos and they are just as happy with the service as i am Also tesco prices are very competitive ,i would recommend tesco online grocery shopping to anyone who wants a convenient and hassle free way to shop

On 28th December I ordered a laptop, screen, mouse & keyboard to be delivered to our office in Birmingham. Delivery date was to be 4th Jan.

The screen, keyboard and mouse were dispatched by a third party called Box immediately to a Tesco store 20 miles away from the office.

When I asked for the items to be delivered to the office on 4th Jan as requested Box told me to do that I would have to cancel the order, wait up to 7 days to be refunded and then try again.

I had to drive to the Tesco store in question to collect the items.

The laptop came directly from Tesco and was delivered on the date requested to the location requested.

Tesco you need to sort out your third party suppliers

I was ok with Tesco online groceries until they cunningly trapped me into Tesco delivery saver scheme. Since then 1 hour slot stretched to 2 hours. (Their vans are breaking down during every delivery). Finally they shamelessly didn't deliver my Christmas groceries at all yesterday. When I spoke to the customer service manager, that woman absolutely hated me for that call. Finally she told me that this will be delivered today between 18 to 22. (So now 1 hour slot has stretched to 4 hours). And guess what. No delivery today. Now they have already taken money out of my account. And I don't want to speak with that horrible woman again tomorrow morning. Seems I have to buy all the groceries again tomorrow, because Tesco has no regard for their customers. Thank you Tesco for this Christmas gift. Wish there was a negative rating for this store, they don't deserve any star at all.

My son ordered a Xmas tree and was expecting it delivered Saturday. It did not arrive and he was told the warehouse dealing with it was closed over the weekend. It arrived Monday and one of the legs promptly snapped off! He was asked to send them a photo of the damage! He has now been told the replacement tree won't be there until Weds. He has asked to speak with a manager and been told they are all in meetings and he can't guarantee someone will ring him back tonight! DISGRACEFUL! NO SERVICE AT ALL!
The relacement stand had now arrived, minus one of the legs! It is a completely different stand to the original so the legs are NOT the same size and CANNOT be mixed and matched. The tree is going in the bin where it belongs and Xmas has been spoiled. Well done Tesco!

I had a bad experience with Tesco direct so decided to honestly review them on their own site. I had an email in return saying that my review "didn't fulfill their standards" or words to that effect I.e. they only print good reviews. Thank goodness for this review site that print "warts an all" reviews. Shame on you Tesco.

I have been a Tesco grocery and direct customer for years. Every query I have put to them they have resolved with no quibbles. I am shocked to see the negative reviews here because my experiences have all been positive. I normally use Twitter to communicate with their staff, they are polite, friendly and accommodating, usually sorting my problem out within seconds. A chicken that wasn't included in my order - refunded and vouchers for the inconvenience. Trainers not in stock in a certain size, interest logged for when item is in stock. Lids too tight to open - feedback logged for review. Ordered an item twice accidentally, refund given on the spot. I hope the other reviews do not put people off and if you have any issues I can highly recommend their social media team. Thank you Tesco!

Ordered 200 litre chest freezer from Tesco Direct on Sunday via phone. Lovely helpful chap took details and payment. Most of all, he listened and took note regarding delivery. First thing Friday morning my freezer arrived via Arrow and placed in my outhouse, a big thanks to Tesco and Arrowxl!

I ordered a 43" TV from Tesco Direct on 27 August and received a dispatch update email from Tesco Direct on 29 August informing me that the item would be delivered on 30 August. The dispatch update which came via email included my address (correctly inputed). However, Tesco Direct gave the wrong address to their delivery company so that while I took the day off work to sit and wait for delivery - it of course didn't arrive. This happened 3 times where the delivery company would send a text saying my delivery was on its way then nothing. Eventually got frustrated and called Tesco Direct to figure out what was going on - the customer service staff conceded they had made an error and passed the wrong address to the supplier. They could not change the address with delivery company and said they would have to cancel the order, issue me a refund and I would have to re-order again. My hands tied and me majorly frustrated, I asked the customer service agent for the refund on 10 September. Its now 29 September, and you guessed it, still no refund. Multiple complaint emails and calls to Tesco Direct, they informed me that the refund was pending approval and they offered a measly £20 as "a gesture of goodwill", more a slap in the face. Unbelievable! I have been out of pocket over £200 for a month due to their incompetence, wasted time sending multiple emails and they offer me £20. Shame on Tesco!

Delivery details
Click+Collect
Tuesday 27 September 2016
today is 29/09 and Item not dispatched, no response to my 20 emails.

Tesco have good prices but sometimes have stock issues. Had some items cancelled in the past because they were actually out of stock but was still able to place an order. Good selection of products and even better when they use decent couriers to deliver. Well packaged and prompt customer service when phoning or emailing. I always check out Tesco prices and offers.

We bought a dining table from Harvey's furniture store. When it was delivered it had at least 46 hole and slits in the wood. I rang the customer services straight away while the delivery men were here. My husband did not see the table until he came home from work. Customer services said the would get a technician to look at it but I said depending on what my husband opinion is they will probably have to come and take it back and refund our money, which is what my husband wants. Can we get our money back? NO chance they want to send the technician out to confirm it is a manufacturers fault!! Delivery man took photos I took photos what else do the want? We cannot get our money back, they have no replacement because the line is discontinued so we have to wait until 19th September for a technician, report to be made then wait to hear from Harveys..... How disgusting. Consumers beware.......

Im a big lover of tesco online especially as I'm a busy mum of 2 and use to dread a shopping trip with my two.I know just like any online services you hear the positive and the negative but I find its not personally tesco it's the area station there coming from and possibly the staff that has clouded people's judgement.How ever im happy with the service and treatment i receive and been a happy customer for 3 yrs now.sign up and checkout there services see what you think not just what your reading!!#😊

Omg where to start, ordered a suitcase to go away, as I pay for a monthly pass I can opt what day to have items delivered, so ordered item to be here on the Monday, day off from work, item never turned up, phoned up was told it would be Tuesday as I missed the delivery cut off time, Tuesday came and went no item, another phone call item finally arrived on the Wednesday. Thought I would give them another try so ordered a new coffee machine instore, was told it would be here for Tuesday got a email saying it had been despatched, only for time slot again to come and go, yet another phone call was told there was a delay and that they could try and get me one for the following day, no chance cancel my order, refund it and will never order from Tesco direct again, once I can understand but twice in one month no chance.

Great prices from these guys, but you can see why... Completely lacking in the customer services department. Nearly every store seems understaffed as well. Obviously not recovered well from their profits scandal. Completely lost my trust in all departments!

If you can, go direct to your manufacturer with warranty claims. These guys will just waste your time.

Ordered 3 items of furniture and specified delivery address different from billing address plus specific date. I was told by Tesco customer care that they would co-ordinate delivery. Was then inundated with texts, phone calls and email from different delivery companies all with wrong dates and delivery addresses. When delivery day came none of the companies delivered. They were unable to provide proof of attempted delivery and one even admitted they had tried to deliver to wrong address. Will NEVER use Tesco Direct for anything again. They are the most incompetent sad bunch of idiots I have ever had the misfortune to deal with.

Big thank you to the Tesco direct team and the individual person Matthew McNab for sorting my problem out and sorting a refund due to yodel not getting the item to me,, but again thank you for your help, especially customer service employee Mathew mcnab

Just purchased a self-propelled lawnmower half price for only £75. This is the cheapest by a mile and it was delivered free to store the very next day. Very impressed and hope to make more use of my local extra

I have now ordered several items through Tesco Direct and I am always impressed with the service I have received, be that online or through the collection points in-store.

I also think that their prices are really competitive with other online retailers and having your local store as a collection point is a great option. When I have ordered items to be sent directly to me, my purchase has always turned up either on the expected delivery date or before.

Extremely happy customer and will be using again in the future!