TheMicStore.co.uk 

I purchased a wireless headset microphone, which was perfect for the first six months, then suddenly produced no sound though it was obviously powering up and connecting to the base.
I rang themicstore who were to be fair very helpful over the phone and suggested I send the unit back to them to investigate and repair as it was still under warranty!!
After a discussion with them about my problem they insisted I send the whole lot back even though I was adamant it was the belt pack at fault as I had done my own test using other trantec devises.
This was during the christmas so delay was expected, though by February I was getting a little antsy and rang them.
They were very polite on the phone and promised to chase my item with their suppliers as apparently this is where my unit now was and phone me back!!
After waiting several days I rang them yet again to be informed that a partner who was not in that day was dealing with this matter and I would be contacted tomorrow when they were available, waiting yet again I made a third and fourth phone call by now getting angry !!
On my fifth call I was informed that the person I wished to speak to was off ill and the stand in I was speaking to had no access to the system therefore being unable to help but assured I would get a call the moment they were back I had no choice but to wait !!
Since then I have tried on numerous occasions to make contact but the phone is not being answered, as one review has stated, are they still in business and what has happened to my property which is still apparently with the supplier being repaired six months later!!
Very angry lady !!

I purchased an expensive Sontronics Saturn end of last year. The fact that it arrived 1 month later than promised wasn't so bad until I found the product defective - one of the supporting springs was deformed, and if you know this model of mic, the supporting springs are crucial to supporting the heavy mic.

After several phone calls and emails, they promised to take it back for a look (not a straightforward thing as I am sending it back from Singapore).

It reached them on 21 January 2015 (according to UPS tracking records 1Z975V5A8693923622).

I have emailed them 3 times without receiving even any sort of acknowledgement.
- Feb 11
- Feb 17
- Feb 23

Phone rings but never gets picked up. Are these guys still in business? At first it was frustrating, now it's worrying. Would have made a trip down if I lived in the UK.

Scammers.

On December 5th 2014 I ordered, and paid for a set of cheap headphones. By January 6th 2014...nothing. E mailed for information, got a system response,,,thank you for submission, we'll get back as soon as a team member is available. NOTHING. Emailed again on Jan 7th....NOTHING. Emailed again on January 9th....NOTHING. Several months ago spent £5.5k on radio mics and they couldn't do enough. My job...Operations Manager with large motor dealership. One of my responsibilities...Customer service. These guys wouldn't last long working for me. Next stop...Rhondda Cynon Taff trading Standards.

Ordered two items. One delivered promptly no problems, the other was delayed approx. two months. Our credit card was charged in October but the 2nd item not received until January - this is not acceptable to be charged for items you have not received. I would suggest you change your system and only charge people once the items are dispatched. I had to phone on numerous occasions to chase my order.

i ordered cable on your website, and you delivered it only after 2 month, thats redicilous

The staff were more than willing to set up over six microphones before my arrival, for me to fully test uninterrupted whilst in store. I found their prices and service to be both very competitive and friendly. I would certainly recommend visiting them in person and I thank them for their service!

The advice I was given when I phoned TheMicStore was very professional and answered my queries precisely and without hesitation. There was no unnecessary sales patter or jargon either. I was very pleased and got exactly the right product. BRILLIANT.

These guys are amazing. I'm a novice when it comes to audio equipment, but they answered my endless questions via the chat system and also dispatched my equipment for the very next day. Only if all companies were as good!

Having found this company on line I gave them a ring. I don't have a clue about microphones so needed their help. Their guy was very helpful and knowledgeable. Having placed the order late afternoon I was astonished when the door bell rang first thing the following morning. It was a courier to say he had a package for me from the north of England. As I live well south close to Eastbourne I thought he must be taking the mic!
In a nutshell great service overall. And the microphone is just what my church required. Very good quality and at a fair price.

I've placed many orders, totalling thousands of pounds with them over the years and they were always very knowledgable and quick to deliver, but I was let down recently with an order that took 2 months to be delivered - I heard nothing from them about it, dispute chasing it 3 times - I got zero customer support on this occasion, but all other times they were good - so I will still be using and recommending them.

I ordered a mic, paid and paid extra for next day courier. The mic was not delivered. Emails unanswered, then told supplier had let them down and should be in soon.
Then delivered and incorrect invoice included with discount actually added! They still took the payment for next day delivery even though it took a month!
Rang, told problem with invoicing and amended invoice emailed to me but still took the next day delivery charge from me.
I will probably not t be the sing them again.
NB if someone from the computer any wants to discuss this issue please call.

Very happy with goods and service would use again and probably will. 5*

Hello to the world,
I am not a person who is easily impressed. I hate when people give me a sales pitch and sound like they just want me to buy something then leave.

However, I had non of this when I contacted TMS (TheMicStore). they where very welcoming and when I was on hold music was GREAT. The person who I spoke to (Ryan) answered all of my question and more.

I bought a Mic from them (2316) and was also given a free pair of headphones. I am so IMPRESSED with the AMAZING quality of how the Mic looks and sounds. Also the headphones are brilliant.

In the future I will defiantly come back here again.
Thank you

A few weeks after purchasing 2 mics, I found a fault on one of them. After contacting the store, I returned the faulty mic and received a brand new replacement less than a week later. Great service, I fully recommend this company.

The Mic Store have delivered once again.

Exactly what I wanted/needed, when I wanted/needed it, as it says 'on the tin' above, outstanding service, simple as that.

Good start - professional technical advice - problems started when order placed. Forget about tracking order - basically you can't! Telephone to check order status (it's already overdue) - welcome to a magical mystery world where left hand and right hand operate independently and colleagues don't communicate. Put simply -order screwed up - have to reorder from supplier! However - don't panic! "Microphone will definitely be delivered before end of week." (Important gig booking) You've guessed it - order screwed up again! Have to reorder (3rd time)! Meanwhile back in the real world two gigs cancelled! Situation eventually rescued by consistent efforts of one member of staff -Just before I was about to report site as a scam!

We been very pleased with the service. Very fast delivery. Very good sound from speakers. Great microphones

On the 4th of July I sent through an order for a shock mount for a yeti Mic and a rode desk mount arm.

Payment was via PayPal on the same day.

Since then I haven't received any other information or the delivery. I find this odd as both items were in stock, and if they were out of stock I would have expected some sort of notification by now (15days later).

I have contacted them am am waiting a response.

The Mic we bought turned out not to be available. After waiting a couple of weeks called up and they were on to it, and quickly offered an alternative product. Might have been better of the original webstore had a note about product availability?
Would use again.