Tic Watches 

This company entered administration in July 2023

Still had items actively for sale approximately 1 month later (now removed but was too late) left with no watch and no refund.
Told a refund was processed but still waiting for evidence this was even attempted as requested.

Poor communication at start just saying order cancelled with no explanation until a few days later after confusion. Then just had the same copy and paste basic reply.

Had a phone call but only after the complaint/review was made public and seemed more interested in how I knew they had been investigated and raided for counterfeit items.

More information can be found online using any search engine regarding tic watches and the counterfeit raid.

As a lot of people, we trust when we buy that the stock and the promise to be delivered it will be OK.

They said don't be worry we are ordering your watch but the fact they want cash to pay their bankrupt. They cancel my order so good but still waiting to be refunded with PayPal action (already 3 times). No chance I think to recover my money.

Go away if you don't want to lose money and time.

Ordered a watch back in February and expected a bit of a wait as it was on back order. However I faced multiple delays and broken promises about the delivery date.
As of now the company is in administration and I've no watch or refund.
I was completely strung along and fed lies rather than the truth.
Avoid at all costs

Great - ordered the new Swatch Peace and Love watch and it was shipped at the speed of light by Tic. Well packaged and I got it for a fabulous price - delighted!

Received an email saying they’ve gone into administration after I ordered (and paid) for a watch and that it could take months for me to get my money back - if at all!
Not sure why they’re still allowed to have their website up and running as if everything is fine!

Anyone waiting for orders now or thinking about ordering, I've got bad news.

Essentially for me, I waited months for a a order not to turn up and waited weeks for a refund to be told they are now going under administration. I feel it's fair to disclose it here as it'll be public knowledge anyway. Overall I feel there was a lot of stall tactics that happened between them knowing this and sending out the following email to customers. Please see for yourselves.

"Following on last emails our directors have concluded their meetings with the necessary partners to try and resolve the issues which have developed within the business.

It has come to the conclusion that the business will either have to enter administration or liquidation due to the lack of funds to pay the company debts and refund our customers.

We do apologise about this as the company is a family run business set up in 2007 and due to ongoing legal issues the matter has continued to decimate the business.

What does this mean for you as the customer?

Over the next few weeks we will hand the business over to the administration/liquidation company and they will contact you in due course with a plan on how to return your funds when freeing up funds by selling our company assets. This may take some time though but they will be in contact with you in due course.

Obviously in the meantime if you want to contact your card provider who you placed the order with please feel free to do so and place a chargeback.

The administration/liquidation company will be in contact in due course once appointed however this could take a few weeks or months for them to contact you.

We apologise for any inconvenience and from the bottom of our hearts with reference to this matter as the business has been a love and passion of ours since 2007.

Thanks

Daniel Richmond

Managing Director"

Seriously do not buy from them. They write to you as if they're being polite about their stock issues. Their site says the item is in stock which is misleading because they don't have the stock and you wait for months of false promises of stock coming in. They unilaterally cancelled my order when I informed them that I was contacting the manfucturer directly about their ongoing claim of stock issues - obviously this upset them! They appear to use your purchase without supply as a means of short term cash funding for the business. Even when they say they'll refund they don't. You'll have to pursue them via your credit card company for chargeback because they don't stick to their refund promise.

Pure scammers they take your money cancel your order and then offer a refund that never happens
Avoid at all costs

I placed an order in good faith with Tic during their sale in January. Shortly afterwards I was told that they had made a mistake and the watch I had ordered was actually out of stock. I could wait or request a refund. Trusting in the shop, I decided to wait. This happened repeatedly until I received an email in June saying that Tissot would not supply them with the Watch and a refund would be issued in 5 - 10 working days. It is now July and still no refund. I opened a PayPal dispute. Shortly afterwards PayPal told me a refund had been authorised, but then they told me that the refund had failed. The case continues. I am not a happy customer. I trusted in Tic to supply the goods and then to refund me my money - money they have had since January.
I note that their Trust Pilot rating is steadily falling since I placed my order in January and now rates them below 4 stars (3.7).
I would advise potential customers to think very carefully before handing over their hard earned money to this company.

Final outcome:

21st - July
TIC Watch is under administration/liquidation (Bankrupt), I have been trying to get my refund back since the company informed it may take weeks/months.
PayPal isn’t helping much, as I opened a dispute but TIC Watch failed to issue me the refund. My credit card provider thankfully was able to refund me by opening a case against TIC Watches.

My experience:

4th - July
Purchased a British Watch Winder two weeks in advance for Father’s days. No communication at all, called them multiple times and finally someone decided to answer my call. I was told the order would be delivered next week which did not. Week passed and no emails from my order or anything to confirm when the winder would be delivered. Today, 4th July emailed TIC Watches to inform my disappointment and to kindly issue a full refund.

AVOID AT ALL COST, EXCELLENT PRICES BUT YOU WON’T RECEIVE YOUR ORDER.

POOR CUSTOMER SERVICE, AND I REGRET NOT CHECKING REVIEWS FROM TIC WATCHES BEFORE COMPLETING MY ORDER.

Was put on the waiting list for a special addition watch which initially was said to take 5 weeks to arrive. 4 months later after several excuses they have cancelled due to supply issues and refund has not arrived after 10 days.

A disgrace of a company, 3 months past no watch & no refund as of yet, Now going through paypal claim and contacting the ombudsman/ Citizens advise. Better still got a mailing list of 10,000 @ work and everyone of them will be notified how

DO NOT BUY FROM THIS RETAILER

I order a watch back in February and waited for its arrival. Multiple emails throughout the next months said it had been ordered and they're expecting a delivery only to have to contact them back myself later to find out it is further delayed.

Then in May I was emailed saying it in fact was not ordered and they have re-submitted the order.

Wait a further month I contacted them for them to say it is expected then 1 week later I contacted them again to which they said they would have to cancel the order and they will arrnage a refund which will take 5-10 days.

10 days passed from that encounter and I have been told that I should contact my bank to arrange a chargeback. I have contacted my bank and they are unable to help due to the large delay in the time since the charge date.

IN CONCLUSION - DO NOT BUY FROM THIS COMPANY - THEY ARE TAKING YOUR MONEY AND PATIENCE JUST MEANS YOU HAVE NO CHANCE OF GETTING YOUR ORDER OR YOUR MONEY BACK

UPDATE 5/7/23 - Still NO Refund

"If it seems to good to be true, it probably is."

Tic Watches were routinely offering good prices on watches from well respected brands and generally seemed to have pretty positive write ups so like many others it seems I trusted them with my money in January of this year.

On January 30th they said there would be a delay due to stock issues and that stock would be received within 21-28 working days. They then went silent until prompted by me in March, where the date had changed to 13-24 March.

On 31st March after another chase this date became 17th to 21st April. On May 16th when I yet again had to chase they admitted that they had not ordered the watch and that all the issues experienced were their fault and promised "no further delays" with a range of May 30-June 14.

This morning I had to email to cancel as it's been clear they've had no intention of sending me my watch and I reckon without my intervention they would have held on to my money forever.

Complete lack of proactive communication from Tic Watches but the quickest response I ever received from them was them apparently processing my refund. Shall see if it comes through.

Avoid at all costs.

UPDATE: 30/06/23 - Still no sign of refund, Tic Watches blaming how long since my order.

JULY UPDATE: Had to go through a section 75 claim so buyer beware.

On December 31st, 2022 I placed an online order with TIC watches for a PRX Powermatic 80 Blue with leather strap. I purchased this watch on sale for 391.54 GBP after their promotional discounts.

On January 3, 2023 I recieved an email saying that there was an error on their website and the watch was not in stock but they had spoken to their tissot rep and it would be delivered at the end of the month. I emailed them again on January 16th, 2023 since I had checked their website and the same watch was showing as 'in stock'. They wrote back to me that they were having an issue with their stock management system and the website was not correct but that I would recieve my watch at the end of the month.

On January 31, 2023 I wrote back to them the chase the deliver of my watch and they told me that they had spoken to Tissot sales and it was on back order and that i could expect it between the 10th to 14th of February. On the 13th of February I wrote to them again to confirm that I would be recieving the watch on the 14th and was told that it was still on back order and that I would actually be receiving it between the 1st to 7th of March and that there would be 'no further delays'.

On March 6th, 2023 I wrote to them again chasing delivery and was told that it had been dispatched from Switzerland but because it was in a bulk order it would take another 5-7 days to arrive. On the 15th of March I wrote back to them again and was told that they were chasing it up but the order was still awiting customs clearance but was expected the following week. On the 21st of March, 2023 I wrote to them again and was told that they had recieved the bulk order but that my watch was missing from the order, however it would be on the next deliver which was expected the 10th of April. On April 11, 2023 I wrote to them again and they told me the delivery had been pushed back between the 24th to 28th of April and that they were very sorry as many other stockists had already recieved their orders but were still awaiting my watch to arrive.

On April 25th, 2023 I emailed them again chassing up deliver and was told that there were ongoing delays from Tissot and that my order would now be between May 8th to 12th. On April 27, 2023 I emailed them again, having read a Trustpilot review from another person who had ordered a PRX and they had offered to fill their order from another UK stockist and honour their sale price if their order did not arrive. They replied the same day that they would extend the same offer to me and if my order did not arrive between the 8th and 12th of May, they would fill my order through another UK stockist and honour the price I paid (by this time most stockists were now selling the same model for over 500GBP). On May 10th i wrote to them again to chase delivery and was told that there was a slight delay due to the bank holiday but the order was due any day and they would send me some free tissot merchandise to make up for all the delays.

On May 16th, 2023 I wrote to them again to chase the watch and was told that they had now recieved the delivery but there were many watches missing from the order and that they had somehow not processed my order correctly to start and that they would have to reorder my watch and it would take another 2-4 weeks and that they could not provide it through another UK stockist since it would invalidate my warranty. However, for my trouble they would issue a 10% part refund which would bring the cost of the watch down to 352.39 GBP (which they made a point to say that they would now be losing money on the watch) and that i could expect deliver between the 30th of May until the 14th of June.

I emailed them again on June 9th, 2023 to chase it and was told that the order would be dispatched on Tues/Wed of the following week (13/14 of June). I then sent them an email on June 14, 2023 and was told that they will have to cancel my order and that after further investigation that Tissot had terminated their contract and not sent them the watches on order. They said that the account was probably cancelled because customers were reaching out to tissot directly to complain that they had not recieved their products or that Tissot didnt like them selling the watches with a discount.

They get one star for offering me the possiblity of having a refund in very mail they sent, however i honestly belive that because Tissot put up their prices after I placed my order, they have just been stringing me along do they wouldnt lose money with my order. I had originally paid under £400 (with their promise that i would only pay £352 due to the delays) and now that they cancelled my order I cannot find a stockist selling the watch for under £580.

DO NOT waste your time and money with this company. They are dishonest and cannot be tursted. They kept my money for over 6 months and I am now back where I started except I will need to dish out an extra £180 to buy elsewhere

I ordered two PRX Watches on 22nd January 2023, after missing the initial 15 days' wait time they kept on revising the delivery date till 14 June 2023 and in the end issued a full refund without even regretting it and quoting a witless reason. In total, they revised the delivery date 8 times, always giving a 2 to 3-week commitment that they will get me the watches positively. They even offered that they will get me the watches directly from Tissot if they are unable to source from the supplier but then backed down. Lured me with free merchandise coming along with the order and a 15-20% discount but then backed down from each and every of their statement. They always mixed their commitment with an option for a full refund but the fact is you kept on believing them that they will get you the watch as they were so optimistic. I ended up paying interest on my credit card which is in the debit balance after the refund. It was mental trauma that every 15 days I have to check with them if they have got the watch just to learn that they simply don't. At its height, after like 4 months they told me that due to some mistake on their part, they have not ordered the watch in first place which is like a complete insult to the customer who has been following them for the last 4 months. I am not even sure from where they have got the courage to treat customers in this way. Finally, they didn't even have the courtesy to offer something as a goodwill gesture as compensation for failure on their part. Just alone, their presence in the market is enough to scare away online shoppers!

I never dealt with such a bad company, ordered a watch in January 2023 and every month they delayed my order and promised me the world. Bare in mind the only time they would email would be if I emailed first.

After 6 months they cancelled my order and told me if I had an issue to go to citizens advise. I'm not making this up 6 months. Is crazy, never had anything happened like this

5 star service!! Ordered 2 watches on the Thursday 18th May and they arrived next day! Jacques du Manoir watch for myself and a Tissot watch for my partner! Both very happy

Would highly recommend Ticwatches. Will be using them again

This company seriously needs to work on their customer communication and more importantly the fulfillment of orders. Ordered in Feb, on preorder for delivery a few weeks later. However it did not arrive but no update from TIC. Numerous emails since then from me asking when I will receive and they are always moving the dates. Last email received was a joke, they said they would need to reorder it and it was like they are doing me a favour by reordering it. No, TIC you’ve had my money since Feb I should already have it. My thoughts on this is that they’ve fulfilled orders that have paid full price for it, rather than a new customer discount. Please refund my money.

I am writing to express my extreme disappointment with the service, or lack of, that I have received from Tic Watches. On the 4th of February 2023, I purchased a Tissot Carson Premium Silver, Brown Leather watch from the website, which I was very excited about as it was a 30th birthday surprise.

However, just two days later, I received an email informing me that the delivery of my watch was delayed, and that the product was not actually in stock. I was advised that the delivery would now be early March, and I patiently waited for my watch to arrive.

As March approached, I still had not received any communication or my watch. On the 14th of March, I followed up, only to be informed that there were still issues with the 3rd party supplier and that my watch would be with me late March / early April.

This level of service at this point was completely unacceptable. Not only was I sold a product that was not actually in stock, but I was also misled about the delivery time. Furthermore, the lack of communication from the company only added to my frustration.

As of the 3rd of April, I had still not received any communication or my watch. When I emailed Tic Watches for an update, I was informed that the watch was still on back order due to its high demand, and that it should be delivered on the next shipment between the 17th and 21st of April.

This was extremely frustrating, as I had purchased the watch as a birthday present for someone, and I had to inform them that it was delayed. Despite this setback, the recipient decided to wait for Tic Watches' latest delivery estimate.

However, on the 25th of April, I still had not received any communication or the watch itself. At this point, I was extremely disappointed in Tic Watches' lack of communication and poor service. It had been months since I placed the order, and I still had not received the product that I paid for. At this point, I had had enough of the poor service and decided to request a refund. I made this request on the 25th of April, but on the 1st of May, I received a PayPal notification stating that the refund had failed. This left me further frustrated, and I had to contact Tic Watches once again to arrange the refund, which finally went through.

It is unacceptable that I had to wait nearly 3 months for a product that I never received, was all this time advertised as “in stock” on their website, and that the refund process wasn’t even smooth. This entire experience has been a shambles, and I am extremely disappointed with the poor service that I have received from Tic Watches.

As a customer, I expect a certain level of service and transparency from the companies that I purchase from. Unfortunately, my experience with Tic Watches has fallen far below my expectations. I would not recommend the company to anyone looking for a reliable and trustworthy supplier of watches.

Furthermore, I am concerned about how Tic Watches can be an official stockist of Tissot if this is the level of service that they provide. I will be contacting Tissot to question their association with Tic Watches and to express my dissatisfaction with their service.

In conclusion, I would not recommend Tic Watches to anyone looking for a reliable and trustworthy supplier of watches. Their lack of communication, poor service, and difficulty with the refund process have left me extremely frustrated and disappointed with the entire experience and also looking for an alternative 30th birthday present.