Vectone Mobile SE 

Worst service I've witnessed, 4G doesn't work for more than 1 year.
Customer service is nonexistent u can wait for an hour and no one replies the line would automatically hang up, or the agent answers and just hangs up.

Been trying to get my PAC to leave the network and they're just holding my number and refusing to give me my own number..

If I could rate it less than 1 start even I would

I have vectone Sweden. It has a very very bad service, I can't even check minutes, sms and data usage. Once a month i lose the signals and i cant make calls or use internet. I wrote to customer service two times and they never replied. My friends complained to me several times that when they call me someone else gets my calls. I am getting tired of it, it is very frustrating when you dont get answers from the customer service.

1 hour waiting time is normal.and after that issue not fixed.
1BD-225DE820-5256

I have been a customer of Vectone, Sweden for few years now and I can see that their services have gone from bad to worse. For the matter of fact it is terrible now. The beauty is that when such outages happen, Vectone cleverly denies all calls to Customer Service 220 so that people frustrated like me can't reach out them and understand what has gone wrong. Generally when the service is up and running it does run well but these outages are very very common these days. Unless they become more stable and they increase the chances to reach their customer care, there is no way Vectone is ever going to establish their presence in Sweden.

Hi,
After long time waiting I didn´t received any call from any manager and have decided to left the company move to the Telia. My loss of 3500 kr is still not paid to me.

I am still waiting that someone call me and pay my loss. The whole history is available in review ( worst connection ). I hope someone will call me so I can get that loss recovered.

I will write regularly with date and confirm the service and write until I don´t get paid my money.
"
Published Sunday, March 5, 2017 Updated Sunday, March 12, 2017
The worst service and connection ever experienced
"
Thanks

Regards

Naveed

Internet is too slow, im using 4G but it gives me 100kb/s and thats too slow, it works sometimes better at the morning but not always

I have tried calling and emailing more times than I can remember and I have never had a single response from them. Stay away!

Hi,
I ordered the Sim card on 03-Jun-2016 by paying 200 SEK.
Order number: 399462
New mobile number '46721277594
I received the sim card on 21-Jun-2016 and inserted on my mobile phone, it shows “No service”
I created so many complaints through website, but none did not responded back.
Case reference 1: [1BE-1EFE5425-3D7B]
Case reference 2: [3B4-1EFD1066-3D92].
Case reference 3: [26C-1F04F4B3-482E].
I called the customer service number 0769 899 986, but no one is picking the calls and goes for waiting all the times.
Such a worst customer service I never faced before.
I already lost my patience, kindly refund my money back.
Regards
Vinoth

My vectone number is 0769931090. I signed up for vectone on july 16 th, And since 1st day , i am not able to send sms to anyone and cannot call to numbers which start with 07.

Unfortunately my family and all friends numbers start with 07. I have called several times to customer service about it , who promissed that they have created a ticket to fix the issue. Which was never fixed.

But the thing is , whenever i call again, there is no ticket created, Seems like they dont care that we are wasting our time to call them again and again.I remember one Customer service representative called "Amanda " who promissed the same thing and said that she will send a confirmation email straight away, but no email was sent and yes, nothing happened this time either.

When i called next time , vectone customer service finds out that Amanda did´nt do anything, and they dont know why, That new girl promissed that she has now forwarded this to the tech support, but she did´nt know how long will it take. She didnt know how would they contact us to inform that issue is fixed . I asked for the refund since i have credit left in account and that was refused as well.

Vectone is unable to response customer´s emails, and cannot call customers to inform if the issue is fixed or not.

I have wasted my all breaks from work and called whenever i am free from work to contact vectone .I have waited for hours in a queue line which was useless ,sometimes they cant even hear you,

I am tired of calling them and considering to send this complaint further to konsumentverket Not because of the amount i have paid to top up but Its a matter of my time i have used to contact them when false promissed were made by customer service.

I do not recommend to anyone to use Vectone. It´s good if you want to call abroad but do not expect good and stable service if you want to use it within Sweden,

kind regards
Gurpreet