Allure Furnishing Ltd 

Been telling me for months il be getting my fridge… still nothing!!!!! Email upon email telling me there tik tok went viral so it will be any day now. I want my refund!!!!!!!! I bought my ‘imaginary fridge’ on 24th September 2021 and nothing but empty promises

a very nice dining table and chairs delivered on time by two charming workmen.

We bought a nest of tables, paying extra for next-day delivery. We eventually received the tables several days later. We asked several times for a refund of the next-day charge; we left several phone messages and sent several e-mails; none was answered. We therefore initiated action through the County Court Business Centre, which entered judgement against Allure Furnishings Ltd on 16 November. We are now considering how best to enforce that judgement. Draw your own conclusions!

Allure Furnishings - ha ha ha. My mother in law paid for an office desk. Allure got her valuable £95 (confirmed by Paypal) and she got ripped off. Confirmation email provided a delivery date - which has come and now long passed. Allure have been making some lame excuse that they cannot provide refunds as there is an issue with Paypal and in order to try and obtain a refund my mother in law should make a claim through her bank!!! What, when Allure already have her money in their account?? The company telephone is always on answer phone and messages not returned. Emails are not answered. Now the web site is not available. Allure Furnishings need to be investigated. How can they trade (allegedly) and not provide the goods and service that is being paid for??

Never received my goods despite paying for them at point of order. Failed to turn up on the specified delivery day. Failed to respond to my emails and calls. It seems that Allure Furnishing Ltd revolves around "Wayne" who is never in the office and never returns my calls. I have reported the company to trading standards. Their operation needs to be shut down before other consumers lose their money.

Waited three entire days. No delivery. Called but all I hear was Wayne will call back. He never calls back. I can not believe this company is still allowed to do business. I am in the same situation with those who wrote the reviews about this company. It's been a week. Still no contact from them. I'm fed up.

Asked me to stay in for delivery two desperate days, no show.
Co reacted three times and no response, emailed twice, no explanation,
No refund and no re delivery.

Still have my money and no item.

Terrible service and unreliable.potential con and fraud

don't buy from them you will not get your furniture or money back!

people who own the company below:

SIMPSON, Elaine Theresa

Correspondence address
Allure Furnishing Ltd, Eckington Business Centre, Market Street, Eckington, Sheffield, South Yorkshire, England, S21 4JH
Role ACTIVE
Director
Date of birth
September 1975
Appointed on
9 October 2012
Nationality
British
Country of residence
United Kingdom
Occupation
Credit Manager

PARKIN, Michael

Correspondence address
Unit 36, 88-90 Hatton Gardens, Holborn, London, United Kingdom, EC1N 8PG
Role RESIGNED
Secretary
Appointed on
9 October 2012
Resigned on
30 November 2012

Ordered a TV stand 31st October. On the 1st November i had an email to say there was a delay due to the carriers. On the 5th November (Sunday) I received an email to say the stand had been despatched and was given a consignment number with UK mail.

I tried to track the delivery all week with no update available on the carriers web site. I finally called the carrier and was told that no parcel had been collected and they were awaiting notification from Allure Furniture that the item was ready.

I have emailed Allure twice with no response. I have also called the sales line and got an answerphone message to say the "offices are closed" :-(

Wish I had seen the reviews before ordering. Allure Furniture ltd do nothing for decent online companies who offer a fast and reliable service.

Sadly after looking up Allure on the Company Check web site, I think I've been had!

I've now raised a dispute with PayPal.

Purchased a sideboard from this dreadful company which arrived damaged. We followed all the company’s procedures and despite promises of calls back from ‘Wayne’ we have heard nothing! We have made numerous calls and sent endless emails and yet there has been no response whatsoever. The receptionists are all very pleasant and promise urgent action all to no avail! We have asked for a refund and for the damaged goods to be collected but still no response. We have now instigated a dispute investigation with HSBC and advised trading standards who are also going to look into this appalling company.

Have been promised phone calls back from the manager Wayne and I've had nothing cost me a fortune in phoning them customer services kept telling me I'll get her someone to call you back I will phone you back personally and they never have done I'm still waiting on my refund it's been weeks now and nothing I have sent email after email and I've had nothing back from them very poor company very bad customer services and the manager needs a kick up the bum

I order 8 chairs from this business. It did not get delivered after 15 days. When I call them they just saying they have no update and can't even say what happened to the order.

Worst purchase experience, customer service and overall business I have dealt with.

If you want to get rid of your money and get nothing for it buy from allure furnishing

Ordered a chaise from this company and given two delivery dates. No tracking details and no furniture. Constantly call "their" number but its only a third party call centre. The address they use is only a mailing address and have no office there. The reception take calls but only pass them on. Their " Directors" are both going to call me back but never do. The only contact I have had with this company since the order was an automated reply of no consequence. I have since emailed a cancellation of the order but no refund forthcoming.

Dreadful company.
Ordered a chair for next day delivery (at additional cost). 5 days later, I am still waiting for it to arrive. I have called 3 times, and on each occasion been assured that the manager will be looking into it, and that he would be calling me back. To date, I have received no call from the manager.

I will be involving Trading Standards if this isn't resolved by the end of today.

Shocking experience.

UPDATE:

Numerous phone calls and false promises of a call-back from the illusive 'Wayne' later, and I still don't have my order OR a refund.

I've had to involve Trading Standards and start a Paypal claim. I've also reported Allure Furnishings to the BBC's Watchdog.

UPDATE 2:

Still no refund, contact or product from Allure Furnishing Ltd, but I have used my Paypal guarantee to obtain one. Paypal have also informed me that they will be looking at limiting Allure Furnishing's activity due to the amount of poor experiences.

No stars!!
This company are a joke. Ordered a "shoe" cabinet mid Aug, which arrived in good time.
The unit's shelves are so shallow I cant even fit my children's shoes in it. There is also a scuff on the door.
A month later of trying to return the item I am getting no where! I phone at least 3 times a day, have emailed and completed all the forms they have asked for. They wont let me return it.
It is big and taking up room in my hall and I have nowhere to put shoes.
Disgusting service!!!

Ordered an item from them. Received an email to say it had been sent, after a few days of waiting I received nothing. When I said I wanted a refund they issued straightaway. This means the item was never sent!!!!! I had previously sent 3 messages to them and not one had been replied to, yet a refund straightaway!! Shocking business and customer service, never again.

I purchased a dining set from Allure furnishing on 25)05/17 received it on the30/05/17 great on time etc ,on putting the last chair together Thier was a fault with the back of the chair it wouldn't screw in rang Allure they asked for pictures sent them they sent replacement chair back disgusting condition wrapped just in cardboard and tapped together , rang them again sent pictures again that was a week later still not received the replacement chair back can't use my dining set with only three chairs , spoke to them five times they say will get sorted but they wouldn't give the customer service number to me ,I asked is the company ligit they said of course all my calls logged as they told me what had been wrote sent twelve emails on received automated reply I contacted trading standards they said write a letter keep copy send recorded delivery but think I am waisting my time if you look at the company it changes addresses it a joke and they shouldn't get away with this do not buy or trust this company.

Ordered a chaise for our new place and had it delivered to the new address while we were having work done. Unfortunately by the time we moved in and unpacked the boxes from our many deliveries, we realised we never received the chaise from allure furnishing, despite an email saying 'order complete'. First sent an email but never got a response. Funnily enough, there is no contact number on their website - I had to dig up the 'invoice' they attached to the order confirmation email in order to get their contact number. Then tried calling repeatedly to no avail. First it was 'we'll check with the warehouse' then 'we'll check with the carrier' and then 'we'll check with the warehouse' again. On the third call when I said this is unacceptable and asked to speak to a manager, the person I was speaking to refused to put me through to anyone and said "I've flagged it as urgent - that's all I can do." Five days later, no response to the urgent flag. Having read all the negative reviews, I can only conclude that this is a deliberate scam to rob people of their money and they have no warehouse, no actual furniture and no legitimate business. I will be complaining to the bank so that I can recover my payment from them because I have now given up all hope of ever seeing that chaise.

ZERO stars from me! I recently put a review on another website which included a long list of supporting reasons for my decision. It quickly disappeared from there!

In short: Wrong item delivered on 12th June. Replaced on 28th June with another wrong item. No refund/ emails/phone calls/ explanation received as of 13th July. Why not? Yet, I have made numerous phone calls to 'Customer Support' but haven't got anywhere. I dread to think how much I have spent on this. Plus my parents have been messed about on several occasions through having to wait in for the item on my behalf (including one of the delivery dates being changed at very late notice). I want my money back which I am entitled to. I'm wondering if this company has been reported to a programme like Watchdog as there seems to be a lot of very unhappy customers from the reviews I have read???

Ordered a shelving unit at the beginning of June, paid for next day delivery. Item not received after 4 days, so cancelled the unit and bought one from another company. On day 5 the unit was delivered to a neighbour while I was out. I phone Allure and said I had cancelled the order due to poor service, they offered me 30% refund and also my next day delivery charge, if I wanted to keep the unit. I accepted this, but as their service is so bad, I asked for Wayne otherwise know as Elusive Wayne, to e mail/ phone me to confirm Allure would be processing my refund, otherwise I wanted the unit picking up and a full refund.
Either option was ok, but i wanted to know what they were doing before we opened and built the unit.
After many phone calls to customer services, I have had no response apart from one e mail asking me how satisfied I was with the Allure experience!!! Unbelievable!!!
The staff answering the phone refuse to pass you through to accounts or a manager. The only action they say they can take is to e mail accounts or Wayne. Some of the receptionists are understanding but others are bolshy, one in particular told me I was contradicting myself when I was explaining what had gone on !!!
The unit is still in its box in our hall and it is now July 5th.
I am infuriated by this company, how they stay in business is unbelievable.
Don't waste your time and money dealing with this company