A Suit That Fits Reviews 

The single most appalling shopping experience of my life. My suit was an utter disaster but, as everyone else has pointed out, they already had my grand so job done. They lied about how quickly they could produce my suit, gave me no guidance on fabric or style, ignored my suggestions and - weirdly - the first 2 guys I saw at my appointments suddenly didn't work for the firm any more once they realised how very badly I'd been let down. I ended up attending my event in an off the peg department store suit WHICH FITTED WAY BETTER, was ready on time and was better made. Threw the grand's worth of shoddy in the clothing recycling bank because I couldn't bear to look at it. My chosen legal rep couldn't represent me at the time since they were already representing ASTF in another case. Surprise! Do not use, do not engage, and especally DO NOT HAND OVER ANY MONEY to these incompetents.

DO NOT USE THEM. The suit fits horribly and when you try to return it, they make it incredibly complex, charge you a bunch, and then ignore you and do not refund you. I returned a month ago and no one will respond to me or refund it.

I tried to get a suit that fitted over the period of about a year with no luck. Eventually they ran away with everyone’s money, closed the business and there was no way to get your items.

They lost my suit and I had to fight to get it back. I will have to get its alterations done somewhere else where I can actually trust them to do it.

I had to choose one star but would have chosen no stars. My partner went for fittings to choose a suit and shirt. At no point was any indication given about trading problems. (We had used them previously). However after surpassing the deadline for when the order should have been collected we heard nothing. No reply to messages. Then we starting digging around. You This company appears to take your money but not deliver. How they get away with this is beyond me. Do not use this company, unless your happy to throw your money down the drain. Shocking really. AVOID, AVOID, AVOID!

I was lucky as I paid nearly £1700 via my Credit Card. I must admit that the staff in London and a satellite location in Milton Keynes (to conduct fittings) were brilliant.We have nicknamed that A Suit That Doesn't Fit as it is the most ill-fitting garment I have ever had the misfortune to try on. The had numerous attempts at putting it right and I ended up with three suits, all looking ridiculous, really tight in the arms, saggy and wrinkling in so many other places.
I was told by ASTF that the Company went into liquidation and to retrieve my money through my credit card yet on numerous occasions I got friends to phone and book appointments even up to quite recently.
Unfortunately there are many people out there who are morally deficient, most of them world leaders.

They take 100% in advance then disappear. This is theft. I have lost £700 on an order for a suit. I have jumped through the hoops and have a court order to send in the bailiffs. They keep running and changing address. Current address: 1 Emperor Way, Exeter Business Park, EX1 3QS
I will see neither my money, nor my suit, neither shall you.
Good luck to those trying to get their money back. The owner is morally bankrupt.

This company is now shut and all my money is gone. How do I proceed for the claim?

Have had to redact review detail on the owner even though that information is freely available on Companies House. Like so many others here.. previously a very happy customer but suddenly everything’s gone dead. Website and phones are down and no one responds to emails. Companies House reports they are overdue their accounts so I fear the worst and will never see my current order for suits or shirts. Horrible way to treat customers with no communication or engagement. The owner is clearly a man of extremely poor character and very little moral compass.

Paid for a suit in January 2019 and was told it would take 8 - 12 weeks. It's now August 2019 and no progress. No response to emails, website fails to load, phone disconnects. Can only assume they've gone out of business and I've lost the money. Avoid at all costs. Updated on 6/8/19: Spoken with Trading Standards and the Insolvency Service. Looks like they were due to be struck off the list of registered companies, but that's been put on hold following an appeal. All emails now bounce back. Have lodged a case with Trading Standards and been told to put something in a hard copy letter to ASTF, then follow up again. Rubbish way to treat loyal customers regardless of your trading circumstances. If ASTF comes back, they'll have lost me as a customer, and many others I suspect.

Ordered and paid for a suit in December 2017!!. After a number of abortive attempts the finally said they would honour the contract. Now it seems they have gone into liquidation - Again!!!

Scroll Down.
You'll see how the all 5* reviews switched to all 1* in August 2018. Such a shame to see this company go down so hard, but then to limp along in this way providing next to no service.
My story is the same as everyone else's. A suit ordered and paid for, but no delivery and no customer service response. At least I'd paid through PayPal and their cost reimbursement system works. Got my money back and took it elsewhere.

Went in for an initial conversation with Maxine, who was extremely useful back in early Dec 2018. Was advised not to get measured until after Christmas because of obvious size changes over the festive period. Returned early January to be measured, and my best man did the same early February. This is for a wedding on June 1st.

I chased after 8 weeks and was told it was nearly finished and would ship the following week. I chased after 12 weeks and was told that they had no idea where our suits were. I asked bluntly if I should find another option, to which I was told "yes". Another company had to get me a suit made with an express service which cost me just as much as I've lost to ASTF.

I've tried countless times (through phone calls, in-person appointments, emails and even recorded letters) to contact anyone in management to discuss my case and organise a refund. Absolutely nothing. Even their email addresses no longer work and you can no longer book an appointment with anyone.

An absolute scam of a company. Completely unbelievable.

Bought 4 suits and all had holes in crotch in under a year. They said they would replace but that was 9 months ago and no movement. Customer service lies, doesn't pickup phone and didn't call back. Terrible quality and terrible customer service. Do not buy.

Ordered a suit for our wedding in January, advised wedding date was May. Chased, chased and chased and was fobbed off with excuses about a flood in their factory (it was an earthquake the year before) - it's just lies. The company clearly has no cash to pay its suppliers, so the suits aren't getting made. Yet ASTF keeps taking people's cash. It's an utter con. Paid on my credit card, so going through them to claim the money back. DO NOT BUY A SUIT FROM THIS COMPANY. AVOID.

Avoid at all costs. Do not deliver and don't refund your money either.

Paid 12 months ago and still no suit.

They fail to answer calls and emails.

Keep well clear!!!

Been waiting over a 18 months for a suit. Think they have gone into liquidation.

Avoid. They should take their website down to be honest.

Suits not delivered and zero response to refund request. After ordering my suits more than a year ago and loads of rubbish service along the way, they lost my suits after my last fitting. UTTERLY APPALLING customer service, they won’t even speak to me about my request for my money back. Calls and emails go unanswered

This would be a ZERO STAR review if I could. Utterly terrible, I've been waiting for a suit for a year and 10 shirts since January - I foolishly believed their reboot story. I've done all the measurements, chosen the material etc and not update in months. I call, mail and so on and get no response whatsoever. You are better off setting fire to your money - giving it to these shysters is throwing money away.