ASUS 

Bought a laptop over 3k. Came with dead pixles on screen, dent on the screen frame itself. And broken fan that makes whole laptop shake like an earthquake! I sent it into repairs pluss explaining the problems it came with when I recived it, as soon as they recived it the plugged the laptop in. Turned it on and nothing with the fan issues happened, they didby check the dead pixles on the screen or check the MASSIVE dent on the back of the screen (how I recived it "brandnew") get an email saying they didnt find any issues and they sent the broken laptop back to me. No emails no phone calls! ASUS IS A SCAM ALL AROUND FONT BUY FRIN THEM! Save your money any do your research. They are a problem! Never will spend OVER 3K at this company or whatever it is in 1000 life times.

I had a problem with the monitor, a midge got under the screen. Asus Replaced with a new one. But I had to wait about a month for a new monitor to be in stock for me and lose some nerves)
generally satisfied with the service
thanks

My screen was cracked so i decided to send it to ASUS to get it repaired. It took a whole two months before I got it back, and when it finally arrived the screen wouldn’t even function properly, keyboard was responding but the screen remained black. They are not responding to any of my mails and I will never purchase or recommend anyone purchasing from this company.

I bought myself a vivobook laptop. When i experienced problems with the audio drivers i contacted support for advice. They claimed that i had to reset the windows installation and possibly reinstall the OS making it extremely tedious. Microsoft offered even less support in this regard so i asked my friend who has a lot more experience in this regard for advice. She did a lot of research on different forums and came to the conclusion that you have to update the drivers from the device manager, not the sound settings. This info she got from lay persons. Neither Asus support nor microsoft support gave this info. So now it is fixed NO THANKS TO ASUS AND MICROSOFT. Incredible

I had an issue with my screen and my computer was still under warranty. The screen was damaged from inside, something I couldn't do by myself. I sent it to the support via DPD (free of charge) and a week later, I had my PC back. I love my Asus!

Would get 0 start If I could give that, saw they had a cash back promotion of you brought certain items, I decided to buy a new pc at that point and get some money back, they campaign vent from 15 januar to 31 januar and you would get cash back from mid February or something I ordered my pc and brought it, but duo to proshop.dk didn't had my m2 ssd I had to wait, then my items arrived 2 February or something even thon I ordered and paid for it mid January, then I wrote to em and told em what happened, and they didn't wanted to refund the money from the promotion cause I didn't respond to the email they send out, but there wasn't any. So 0/5 start really bad customer service

I advised a friend to buy a computer from this company, 4 days after he bought it one of the black feet’s underneath the laptop fall off, my friend didn't even use the computer, And I know he haven't!
I thought this to be a fast-solved mistake, I was mistaken, he had to send the Shi in, and who knows, maybe they will F him over even more?

But I though that Asus would just send the missing part, but Jesus F Christ What a Horrible service and piece of garbage hardware they sell, would rather buy a Mac then an Asus computer with this terrible service, would also rather Eat a terd then waste a sec on this scum company.

“Remember not to buy from them in the future people Rejoice.”

Bought a maximus ranger mother board. Was given non working codes for my free doom promotion. As things stand both the shop i bought it from and asus/ROG are not ansering my emails and im looking to citzens advise to find out my rights. Its a real shame that a comanpy like asus would actually behave like this. This is an issue that could have been fixed in 5 minutes and as i told the representative, asus could have come out of this looking like a company that cares instead of one that doesnt.

Hi,

I would like to thank the ASUS support team in Denmark and Sweden for their great support and cooperation. A very respectful team that help you to solve your laptop's problems at the best mode.

Best of luck

Auto channel select for WL-330gE does not work properly

Dear Asus

When I in December 2012 decided that i wanted a new mobile phone, I spend a lot
of time searching the market, to find the best phone currently available. In the
beginning of January my choice was ASUS, as I know them as a manufactory which
produce items of high quality. My previous phones have primarily been HTC phones,
but this time I wanted a High end phone, and choose ASUS.
The Padfone 2, seems like a good choice, and quality phone, price in Denmark is
DKK 6.000 , so not a cheap mobile phone.

Until the phone broke down, I was very satisfied with phone. But March 11, the phone
stopped having any contact to the Padfone station. I called ASUS support and
received a RMA number, all this was very smooth, 1-2 days later I received a RMA
number, printed out the label and contacted UPS. All this was very smooth.

After two week’s I called the Service center, regarding status of my device. The guy
there named Max told me that some parts was missing, and that I should call in two
day later. I called in two days later, now I talked to another person there, who told me,
that unit could not be repaired, and was send to Level 2.
During the more than 4 weeks repair, I have constantly received different
information’s from you support team. When I asked to talk to a supervisor I was told,
that this is not possible. When I called in on Wednesday, I was told something
different, then if I called in on Friday. Looks like the support team do not have the
same information’s. As a client this is very frustrated.

1.) That you do not receive the same informations,

2.) That you can not talk to a supervisor,

3.) That you expensive High quality phone, takes more that 4 weeks to repair.


At present time, I do still not have received any finally decision in what will happen to
my Padfone 2. When will the case finally close !!!!

Please give me just one good reason, you choose ASUS as my next phone vendor.
The lack of service, is on the level you would expect from a one man company stated
in east europe. Its simply not good enough.

I would be happy to receive a phone call from one of your supervisors, so we in detail
can discuss, who you trade your clients.

I can only rank this service, as low or even not existing. A mobile phone worth DKK
6.000,- which break’s down within the first 3 months should simply have been
exchange with another new unit ASAP.