Asus 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

All reviews

(250)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

False warranty

The Asus Rog phones have a false advertisement of warranty. It is only 12 months no matter how long the phone warranty card actually states. Do not trust this company, nor their devices or equipment. As a very enthusiastic customer, I will now be avoiding this company in the future.

For reference: the Asus Rog phone 2 states on the device, and the site, that it has a number stating the warranty. My own had 24M stating 24 months warranty, when questioned if I could get a screen repair, they stated the warranty is only for 12 months, completely bypassing the warranty card and making me lose all trust in this company.

They also have a website called "Asus.com", which is where the device came from... This isn't actually their website and is owned by laptop outlet. So, when i thought I was buying directly from them. I was actually buying from another company and the device has apparently come from Czech. This means any repairs I them want to do, have to be done there under warranty of that company, not Asus, even though the device states 24M warranty from ASUS.

HUGELY DISAPPOINTED.

April 16, 2021
Unprompted review
Show reviews in all languages. (250 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look