What a pity I didn’t check on Trustpilot before ordering from Beauty Expert. Do not waste your money or time dealing with this company!! They clearly don’t want you to contact them as they do not pr... See more
Company replied
Beauty Expert
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See what reviewers are saying
Dont believe their expected delivery dates..I ordered Murad dark circle corrector on 6thdec..Expected date of delivery was 20-28dec..still havnt received the product.Moreover,when i track the parc... See more
Company replied
I placed order for next day delivery & made sure I ordered before there 12pm cut off. Still hasn't been shipped. Company said order not shipped as Royal mail didn't collect parcel. They said would r... See more
Company replied
Ordered An item 3 weeks ago as a Christmas gift for the one I love and it still hasn't been sent. Keep getting automated booking emails from the shipping company every week with different tracking nu... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- 0161 813 1479
- www.beautyexpert.co.uk
DO NOT DEAL WITH BEAUTY EXPERT
What a pity I didn’t check on Trustpilot before ordering from Beauty Expert. Do not waste your money or time dealing with this company!! They clearly don’t want you to contact them as they do not provide either a phone number or email address. At best you can fill in a form online or webchat but the people you speak to are not in a position to solve your problems. They sent me a fully opened 1000ml bottle of shampoo that leaked everywhere. The bottle had emptied into the cardboard box and at a cost of £67 that’s a big loss.
Took them 3 working days to reply to me and only offered a refund after I threatened them with legal action.
Truly awful to deal with. I do not care how good their prices are, they do not care about their customers. Don’t waste your money with Beauty Expert.
August 8, 2025
Unprompted review
Reply from Beauty Expert
Hello Hilton,
We appreciate you sharing your experience. We are sorry to hear about the damaged shampoo and the trouble you had reaching us. We're taking steps to improve our communication and prevent similar issues.
A message has been sent to your account.
Kind regards,
Liam
Ordered and paid for two tubes of…
Ordered and paid for two tubes of cream.
Only received one.
Unable to take photos for proof.
Hostile reaction, bad attitudes.
£20.00 loss. If, as I was told you have CCTV in your wyoushould be able to check this.Was asked to supply order number.
Number is 17-12261-52626.
Item number is 174315106310.
November 6, 2024
Unprompted review
Reply from Beauty Expert
Hi Anne,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
Kind Regards,
Stephen
Spoke to Charlotte regarding products…
Spoke to Charlotte regarding products logistics and she was perfect!!
Thank you!!!!
October 25, 2024
Unprompted review
Reply from Beauty Expert
Hi Ayesha,
We are really happy to see this feedback from you and thank you for this review.
If you will have anything that you will need any help within the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
Charlotte answered my question quickly…
Charlotte answered my question quickly and efficiently
September 19, 2024
Unprompted review
Reply from Beauty Expert
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Amazing products and customer service
Amazing products and customer service! Truly recommend, will be repurchasing for sure!
June 22, 2024
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
They made a mistake with order and returns are an enormous hassle - not refunded after 3 weeks
This company sent me the wrong item. They said that I needed to return the item before they would issue a replacement or refund - most companies would just apologise for their error and send the correct item (it was £44, so not a lot for a large company).
Returning it was quite a hassle - lots of time wasted on their direct chat dealing with generic replies - they eventually sent a free Royal Mail label, but it was a large item so I had to make time to go to the post office, wait in the queue etc.
I followed the Royal Mail tracking link they provided and they received the item over 2 weeks ago, HOWEVER I’ve not had a refund yet. I have also paid out to buy another bottle of conditioner as I had completely run out by this point.
Now they are disputing the return despite me providing a Royal Mail photo of the item in their warehouse!! I apparently have to provide the paper postage receipt, which I will do. I have never wasted so much time dealing with a mistake made by a retailer. Do not use this company.
April 30, 2024
Unprompted review
Reply from Beauty Expert
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Misleading information on new customer…
Misleading information on new customer discount, delivery timescales etc. Parcel was dispatched quickly, but only a few of the items ordered. When the company was contacted, I was told the rest of the order was out of stock, with no timescale for delivery of the missing items. Very shoddy company-look at the number of 1* reviews and shop elsewhere.
April 19, 2024
Unprompted review
Reply from Beauty Expert
Hi Jo,
I'm sorry to hear that some of your ordered products are out of stock.
Taking a quick look at your account, I can see that you have since gotten in touch with our Customer Service Team who have resolved the issue for you.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
No faith that I will ever receive my items or a refund
I placed an order worth over £250 which was left on the doorstep and went missing. I reported this immediately and was asked to fill in a claims form, which I did immediately. They said they would send me a replacement item once they had completed their internal processes. Since then a full month has passed and I have sent many messages asking for an update. Each time I am promised an update in a few working days, and nothing happens, and I have to write again to ask for another update. I have no faith in this company or its processes, and no faith that I will ever receive my items or a refund. This company should be reported and avoided.
April 11, 2024
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem, I tried to call but unfortunately you were unavailable. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
AVOID
Sent an item back for a refund - the company keeps telling me to wait a further 2 days for a reply - still no refund after almost 3 weeks. AVOID AT ALL COSTS
March 13, 2024
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this issue. I am happy to have spoken with you on the phone regarding this issue, if you do have any further questions, please message us through your account.
Kind regards,
Liam
Nice Customer Service
I talked to Emilee today to sort mu issue our. She was so caring and helpful :)
February 8, 2024
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Sent the wrong product, nonresponse
Sent the wrong product and customer service is practically nonexistent. I’ve had one response asking to give details I had already provided. Then nothing. Feel like I’ve been scammed. Still don’t have my product and out of pocket.
November 7, 2023
Unprompted review
Reply from Beauty Expert
Hello Gillian,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Sent wrong products, scam company
Sent all the wrong products. After a month they still haven’t done anything. They just say they will be in touch and then never do. I will probably get a message to this apologising saying they will be in touch and then… nothing.
October 6, 2023
Unprompted review
Reply from Beauty Expert
Hello Ellie,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter is now being resolved by our investigations team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Emilee was great and very helpful!
September 20, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Emilee
I wanted to amend the order and got in touch with the online chat, Emilee was so helpful and sorted out my order
September 18, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Lovely customer service via live chat
Lovely customer service via live chat. I spoke to Shiona. She showed an interest in my question and was able to suggest some products that I was interested in. Would definitely purchase beauty products from here. :)
September 7, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Useless
There are no terms and conditions available for the 20% off for new customers, so I couldn't figure out how to make it apply to my basket. I finally found something else it applied to (exactly the same thing in a different colour), and it still won't let me place an order. For some reason they can't (won't) send this item to my address. I know other people in Australia have ordered this item from this website and there's nothing wrong with my address, so I have no idea why they won't deliver to me.
September 1, 2023
Reply from Beauty Expert
Hello Natalie,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Gina was very kind and efficient
August 27, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent customer service and quick…
Excellent customer service and quick delivery
August 14, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
acted quickly
August 8, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Really lovely customer service
Really lovely customer service. Spoke to Chloe who sorted out a discount code that wasn’t working and was really thorough, quick and friendly. Went above and beyond to help!
August 2, 2023
Unprompted review
Reply from Beauty Expert
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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