Bedswarehouse 

I spent £500 on my new bed, I brought what I thought were premium products - bed frame and mattress. However after two months the bed is really squeaky and the mattress is unsupported and I can fold each side/ corner with just one hand. The bed has been single occupancy and this has been a really disappointing purchase of which I would rather pay double to get a decent bed. I would stay away from this cheaper site in place of going to a shop to feel and see what you are purchasing.

First class experience from start to finish especially the delivery team,Zamir andTamrah,thankyou to both of you for a great service.

Terrible service from this company. Ordered a bed, was told a date only to call them on that date and be told its a week later and its my mistake not theirs. Asked to speak to a manager and was told I was speaking to the owner so it doesn't get any higher (she then laughed down the phone at me). When the bed came it was cheap, thin, poor quality and I have to pay £35 for a pick up charge to get the remaining money back as a refund! Avoid this company like the plague!

Excellent company to buy from. Delivered well before delivery time slot. No qualms taking olde bed and headboard too. Thanks again. Fully recommended.

dreadful company...very happy to take £350 from my elderly mother.. promised delivery on mon 13.8 .18...however mum gets a phonecall this morning saying they cannot deliver til wed 15.8.18..!!!! its a disgrace !!!
my mum is in tears...!!!! awful dreadful customer service !!!

Love thte bed I ordered, very nice quality and I changed my mind about the bed I wanted 4 times (!!) the customer service team was extremely helpful and supportive! I would 100% recommend this company!

I have used this company a few times.Service is always great and any queries via email are answered very quickly.Products are quality and delivery is fabulous , always on time and kept informed by admin staff .

great customer service. Delivery was arranged exactly when we wanted it and the beds are really lovely. would definitely use again!

The service was very good the rep was Louise finch, the bed was just what we wanted she arranged a delivery date to suit use,

First Ottoman with storage didn't have a handle to lift the bed. Apparently first time this ever happened.

Second bed does not close straight massive over hang on one side.

When dealing customer service either the line is busy or no one answers.

Friends bought same quality bed as I got for 1/5 of the price.

I found the bed warehouse really professional. Bed arrived on time ,and I am really happy ,would use again.

I too am sorry I didn't find these reviews before ordering a mattress with these cowboys. Ben (the manager) promised a call back the day after I ordered my mattress as he thought there might be a problem picking up my old mattress but i had to ring him 4 days later to be told he had actually emailedme, pity he hadn't taken down my email correctly. The day of delivery came and I received a call to say the van had broken down. The receptionist who when I askedto speak with her manager turned out to be the director of the company (Zoe toyne) told me on the phone (12 midday) that the AA had their van on tow and that the taco wouldn't allow for the AA to get the mattress back to the warehouse for a few days so I wouldn't be getting my mattress for another few days. In fact she didn't know where the mattress was going to be kept for the next few days - director - questionable?? Zoe constantly spoke over me and got herself into knots with a change of story when I challenged what she said. I demanded my money back eventually, which I received. DO NOT TOUCH THIS COMPANY!!!

Hi I would like to share my experience with bed warehouse so others are aware of the disgusting service they offer. Stupidly I did not review the company before ordering so I have only myself to blame on saying that I find it disgusting that such Cowboys are allowed to carry on 'selling' their goods. I ordered a bed on the 1st of February and payment was taken the same day, I ordered this bed after being told delivery is between 5-10 working days so was happy to wait for delivery until Friday 13th the tenth working day. we received a email advising 5-10 days delivery and also a call to advise the same with the promise of another call to arrange delivery all this was within two days of ordering by the 11th I still hadn't received a call for delivery so rang and was told a part was missing when they received the bed but it was now all there and they would dispatch the bed and mattress ( no call to advise of delay). We agreed delivery for the 21st and received a text from arrow XL the delivery company to advise delivery between 13:00-17:00 come 16:50 no word so I rang I was cut off after a long wait and called back again to be advised delivery was on its way must be running late it is now 20:39 and still no bed or mattress. I will be phoning my credit card company to retrieve payment as this is now pure robbery.

I used Bedswarehouse as they promised they could deliver quickly. I chose a mattress and bed from their 'Next day Delivery' options and booked delivery for a specific date. The van duly arrived but without the mattress on board. I phoned 6 times that day and each time they promised to ring back with information as to when it would be delivered but failed to do so. The mattress arrived 3 days later but I was then told the bed frame was not in stock! No-one had bothered to let me know this despite knowing that I needed it quickly. We had to choose another frame which was duly delivered.
The company constantly blamed the couriers and would not accept that any of it was their problem. Customer Service was non-existent.
I didn't look at reviews before purchasing and wish I had. I would not recommend and will not use this company again.

I ordered an Ottoman bed and mattress from Bedswarehouse in July 2013. The experience was so poor I must have repressed this memory as I couldn't even bring myself to write a bad review until now.

I missed a whole day of work waiting for my bed to delivered and it never arrived. My boyfriend missed half a days work waiting for the goods to arrive and it never did.

2 days later than promised, only the mattress arived and not the bed!

I ended up spending the first weekend in my new flat on my duvet covers as the bed didnt arrive intime even though I asked for next day delivery. It should have been delivered on a Wednesday. The mattress only came on Friday.

When the bed finally arrived the following Monday, upon assembly I noticed the gas lift was broken and crooked. It couldn't be put together properly.

I called them to report this but never heard back from them so I gave up.

From the service to the delivery, this company was just terrible.

I have learnt my lesson. I will never ever use them again or recommend them to anyone.

AVOID!

I waited about 3 weeks for delivery with virtually no communication regarding delivery dates, phone kept ringing out with no answer, when I did chase delivery the man I spoke to was very vague and had a bad attitude. When bed finally arrived it was the incorrect bed and obviously a cheaper version. I paid £329 for a Visco mattress with a suede base, and received a very poorly made material base, one drawer was broken, the castors were a nightmare to fit and the whole thing probably cost about £20 to make! The mattress is a Visco, however I can see it is not the quality of the one in the picture, for a start it is supposed to have a zip off cover but it hasn't. I couldn't get through on the phone to complain so sent an email, to be fair a man called Campbell called me back immediately and apologised, he has been very helpful and I have arranged a £100 refund and a replacement drawer, however whether they will arrive or not remains to be seen. I WOULD NOT RECOMMEND THIS COMPANY!

Be very careful dealing with this company. Price is not everything especially if you do not receive your goods !!

It did not start well as when I tried to order online, the site said that the security certificate had expired.. I should have seen this as a warning and not carried on. However I was foolish indeed. I telephoned them and gave them the order over the phone, specifing very clearly the date I wanted the delivery to take place. On said day ( today) having not heard anything by 1pm I called them. I was told by a gentleman that did not give his name that the matress was damaged and they could not delivery it today!. He would call me back in half an hour to tell me about the progress of the bed frame. ( he told me they did not have my phone number.. despite me giving all the details when I ordered.. he admited they had my email address so they could have emailed me ) He did not call back!. I called again in an hour to talk to Mark Hesaltine, he didnt know anything about the earlier phone call, despite their only being two people in the company?? As far as he knew both bed and matrress were out for delivery. He then called me back...

No the mattress had been damaged and could not be delivered.. oh and the bed frame could not be delivered either.. as there was no room on the van for it ??

Having travelled from Bedfordshire to Brighton specifically to take delivery of the bed and mattress for an upcoming visit from my daughter. I have completely wasted my time . I requested a full refund of my money. At the time of writing this has not yet been received.

Ordered £500 double bed from this company without checking reviews. On opening goods bedhead was broken and overall quality was very poor, thin wood,poor fittings.

Contacting them was a bloody nightmarel had to send pictures, phoned often without success. Received full refund after introducing them to my friend Bobby Basballbat at their head office. Helps if you live local and have a Bob BB.

Ordered a single bed that arrived two weeks later. Upon opening the package the one end of the bed was smashed. I phoned up and was told to send pictures which I did straight away. Two days later I had heard nothing so I rang them up and I was told a new bed had been ordered. Had a call two weeks later saying unable to get a replacement so I cancelled. the damaged bed was picked up and returned to them. It then took 30 days to get my money back

Ordered a king size bed and mattress from this company, arrived separately which I was not told about but not a problem. However after about a week the slats and main frame broke. They sent replacement but it was totally the wrong parts! Clearly I am not the first customer this has happened to either. The beds are cheap for a reason, they do not last at all!