BHS 

I took a riding and road safety exam and i5 was awful! Half way through there was about 4 people crying because off the attitude and manner of the examiners.

Another the order never went to the warehouse. If I hadn’t
chased the order I would have not got a refund. Be very careful when you order from this site.

Bought 9 xmas hampers for my staff and friends from this company on the 20th dec. Didn't expect them to be delivered before xmas but was happy to wait a couple of extra days. Xmas over nothing got delivered before new year either. So called them up to see what was going on. Got told oh your order was charged via paypal, but the order never went to the warehouse. So sorry we will cancel this now for you. WHAT so if i hadnt called you wouldnt have seen this order and just kept the momey till i called. Ah yes I am afraid so.
Me and my family have used this company for year but never again. Now i have to find the staff something else. Bhs shame on you.

So BHS deliver my 6 mugs in time for Christmas and two of them are smashed. Now they want me to go to the trouble of wasting my time providing detailed images of the mugs!? Do you really think I am going to try and get a free £6 mug wasting my time taking photos and emailing into customer care, it's a complete joke. My last order EVER... well done BHS you just lost a long term loyal customer!

Their ladies jeans were the best out of all the retail stores, They always fit ladies my size( 20 bust and size 18 waist ) us larger ladies don't want to buy these slim fit under the tummy things or even the clothes that show what you've got up top either, ( That is what's missing in the retail market nice clothes for us larger ladies, ) We are a bit more elegant than that.
Bhs was the only clothes shop I shopped in in the UK, I miss it dreadfully,
So I will certainly be a very happy customer when they start trading on-line again especially if they start sending parcels down to Spain, I used to have to go back to the UK to shop at BHS every year just to get my suitcase full of clothes for myself. Well done Bhs you will certainly have some very happy shoppers down here in Spain, How do I log into Bhs on-line.? Regards Lyn P.S. You can't believe how exited I am when I can order some new clothes.

No wonder they're going out of business

Very good service. Very quick delivery. Happy with my purchase.

Do not purchase from BHS there is no help in complaints, they just ignore you and hope you go away, we are quite happy if they cease trading, leaving trusted companies to increase their sales!!

The customer service in watford brance is awful. They are very hyper and will argue and raise their voice creating a good scene around. Its good that Bhs is going down soon and the staff will loose their job. Please be advised,they are trying to rob your money by notmaking any refund. You are welcome to exchange your goods but if the thing is not available they will order you to exchange with other thing but will not refund. You will be forced to buy the thing that you dont want just that they can make some money and try to save their business. I wish them a Dark future and jobloss.

We recently had a Roma garden furniture set delivered. I unpacked one chair from the box & assembled. The bolt holes were out of alignment, so ease of assembly is in question. When the chair was assembled it was quite obvious the chair was not very wide. I am not a big person, however I have some family members & friends who I feel would not be comfortable in these chairs. I considered the price I had paid & came to the conclusion they were not suitable & fit for purpose. I attempted to return the items within the 14 days as stated by BHS. It took 3 attempts to get in touch & when I did I was met by unhelpful, unsympathetic & arrogant attitude. i was informed as I had built one chair they wouId not accept a return (how can you not open & assess the suitability). I stated the chairs were small, he said I should have asked for sizes & prior to order i should have contacted them & they would have advised where I could see one on display. He also said because i ticked the box I had accepted there terms & conditions which is fair enough, however when I advised him we had purchased an item from store just before administration & attempted to return, we were advise a refund could not be given just an exchange. On my original receipt from the store it clearly states a refund will be given within 28 day. I just feel this probably sums up the issues with BHS at the moment, they do not value the customer enough & over the years my wife & I have spent thousands in your stores, however now I see an outdated, uninspiring & unsympathetic store. I will not be rushing back.

i placed my order for a dressing table and chest of drawers in feb and was told 6 weeks for delivery which is not to bad , however they delivered the dressing table but no draws.in march I ordered on line the matching bedside cabinets three weeks later they went into liquidation I have lost track of telephone calls and emails sent and many conversations but no furniture.
The company that supply them have been extremely helpful and have my orders all paid for but are waiting on bhs legal people ? to make a decision I fail too see what decision there is to make you have had over £660 of my money be so good as to let me have my furniture.
I live in hope but some how I feel that I have been taken to the cleaners by what used to be a good company.

Never order a sofa from BHS Cardiff Bay. I ordered my sofa 6 months ago and I have still not received it.

After 3 months from ordering the sofa I called to see where it was. Numerous phone calls to the store, complaints to head office and visits to the department manager later, it was found that the sales adviser had not placed my order. The sales adviser who served me was extremely unprofessional, unapologetic and even accused me of not making the order in the first place - even though I remember ordering it with him. I have had to go into store again to see where it is, and again the sales adviser was extremely rude and patronising. Only to be told to contact the liquidators. On the plus side they are now in administration and hopefully Anthony can find another job which is not in customer service!

Purchased a Malmo sofa and armchair from BHS - after delivery found that the right side back of the sofa did not match the left side and the cushion looked as though it had been crushed. BHS sent a technician, who was rude, received a letter stating that there was nothing wrong with the item that they or the technician could see, so, basically, tough luck. They will not consider replacing the sofa. My advice DO NOT PURCHASE FROM BHS. Perhaps this is why they are currently in trouble.

I would advice that you do not order from BHS ,i ORDERED A ITEM 3 WEEKS AGO ,they said they sent it with yodel but yodel returned it to bhs ...bhs say they do not have it ...i have no item and no refund after 10 e mails ,phoning them and facebook chat ,how can they still be saying they are trading as normal just getting people to buy and never sending there items

Came to return a vaccum back that was not used and in perfect condition. Denied a refund or an exchange for anything else and gave me the same product back but a new one that i didnt even want. Asked why i could not exchange for amything else was due to them being in administration. This is so stupid! Never gonna buy from them again.
I was willing to buy anything else hoping to get it exchanged. Staff were rude and not answering any questions properly. Not happy at all!

We purchased a Reylon bed with a 5 year warranty from BHS 2 years ago and after 1year it started to sag and get very soft on each side of the bed but the centre stayed very firm. We complained to BHS who sent a technician with a piece of string who laid it across the mattress and took measurements of the sagging mattress, the trouble was that the string sagged as well as neither end was fixed to hold it taught. When I pointed this out I was told that this is the correct way to get a true technical measurement. The so called technician would not touch the mattress to see how soft it had gone. Nine months further on we could no longer sleep on the mattress due to ever increasing bad backs. On moving the bed we found that the base is only clad in cardboard and was damaged not hardboard as in the old days!. We have now purchased a new bed and from day one no bad backs.
BHS contiue to fully ignore our letters of complaint even though there was 3 years left on the 5 year warranty,. Don't get caught like we did buy from smaller up market furniture shops who care about there customers.

I've liked BHS since rediscovering them a couple of years back. Had some fantastic buys like their Ultimate towels, which are the best I've ever purchased. I've always found the staff helpful and refunds easy. Just received my order of polos which arrived next day after ordering. All ace quality. Seems the low scores of others are to do with furniture problems. I can only comment as I find. I'm impressed

Purchased a bed in 2013, of which the mattress (A sealy millionaire deluxe) had a 10 year guarantee. Upon purchase we were advised by the sales assistant after querying it, that the memory foam topper would not create divots.

Guess what. It has divots and to top it off one of the sides has collapsed.

BHS sent and engineer out who after explaining my issues, agreed its faulty and said he would sort out a replacement and if I didn't hear within 7 days, to chase them up.

I didn't hear anything so chased BHS, only to find out the engineer had lied and said the mattress just needed turning. Firstly I can't turn it as due to the foam topper, it cannot be turned. Secondly, I can't rotate it as one side has caved in and as hubby weighs a bit more than me, it cripples his back. So i'm left to sleep on this side, which all i can describe is its like sleeping on a slope! I'd like to point out that this bed cost well over £1000, so not cheap and not meeting the guarantee requirements that we were sold!

So, I complained and were told I would get a reply in 3 working days.

10 days later, still nothing.

So, I tweet them and guess what, they direct you to the furniture department who promise to get back with you in 3 working days, but of course they don't! In fact when not putting the phone down you halfway through your complaint, if they do listen, they just simply don't seem to give a ****!!

Dreadful if not disgusting customer service. Total let down considering they pride themselves on being a British institution!! Avoid at all costs!

My 79 year old Mum ordered a suite from BHS Furniture in December 2015. It arrived on 2nd Feb 2016, quite badly damaged. Customer service arranged for a replacement and I sent them a photo of the batch number. Replacement arrived 8th march , completely wrong colour and different batch number. yet another replacement was ordered. It arrived today ( 18th April ) in wrong colour yet again. Customer service have told me I will receive a priority call back in 48 hrs, yes 48hrs...It is now almist 5 months since we ordered, problem is unresolved, and yet they feel it acceptable to take 48 hours to call me back. Absolutely shocking, I have a very upset elderly lady who has enough to worry about without all this.

I bought a Thornton & France gift set which looked nice, but the gift packaging came ripped and looked shocking. I sent an email on Monday once the package finally came, but they have yet to get back to me! Do not buy anything from BHS online, you'd just be wasting your money and time!