Bhsdirect 

Avoid ! BHS are no better than scammers. They make returns almost impossible and charge ridiculous fees for couriers. Gave there junk to local charity shop !

I made an order for some brackets and went to make payment, it charged me delivery cost of £15 when the delivery was supposed to be free. I contacted them, ignored the first time and then the second time the response was no refund and no explanation. Still have not received the brackets. This is not acceptable behavior I have paid £55.94 for two small brackets. I have emailed them back today if I do not get a satisfactory response I will report them.

I have sent emails requesting details of their purchasing department.
NO RESPONSE!
I can see this firm going the same way as High Street BHS.
Come on BHS Direct get your act together!
I am in a position to supply you on sale or return terms, some great products. But if you don't even have the courtesy to reply i will offer them elsewhere. Your Loss!

Ordered a Hotpoint larder fridge from BHSDirect for my elderly mother. Opted for next day/named day delivery - £35. No dispatch or delivery time notification - although the T&Cs stated time slot and 30 minute phone warning. Emessages either won't send or go unanswered - no phone number or web address. When viewing invoice - company is Appliances Direct - phoned them and got 6 hour window!
Fridge is faulty - doesn't work but BHSdirect are uncontactable - Appliances Direct state the manufacturer is responsible and that it needs a repair NO!!! Legally BHS are responsible and the fridge was delivered faulty - poor mum has no working fridge - what a total mess. AVOID!

I, like someone else who has already posted on here with the same issue, have just tried to place an order for a freezer, advertised as having free delivery - yet when you come to place the order, they try to charge £25 for delivery.

Not good enough! A clear con, as this has previously been brought to their attention, yet they have not addressed the issue.

This is fraudulent advertising. What are you going to do to address this, BHS? Do I need to report you to Trading Standards?

Ordered and paid for my NEFF oven on 30/7/16 from Brisbane Appliance Sales. Asked for delivery on 8/8/16. Told I would receive a phone call from delivery company BHSDirect to confirm date of delivery. This call came on Thursday afternoon 4/8/16 confirming delivery the following Monday. I went ahead and booked an electrician for Tuesday. 4.30pm Monday I finally got onto BHS Direct to ask when the oven would be delivered and was told it was a public holiday where the warehouse is situated (not in my area) and they still had no date for delivery. It was established that the oven arrived in Brisbane on Thursday 4/8. I received no call on Friday to let me know there would not be a delivery on Monday. Today is Tuesday 9/8/16 and I'm again doing battle to find out when I may receive the oven. I have just been told it is yet to arrive in Brisbane! Once again I most likely will have to cancel the electrician! This is incompetence beyond belief. 2 wasted days!

I bought a fridge from bhs direct and on the Web page it clearly states FREE DELIVERY yet when I finished the transaction it had charged me £25 when I got in touch with them they emailed saying the free delivery is on cameras and TVs .The picture on the Web was a fridge not a camera and it clearly stated free delivery. ...After a few Emails back and forth they are given me a £10 refund ....A little piece of advice don't bother with BHS direct no customer service what so ever.....RUBBISH..!!!

Ordered a washing machine from them, explicitly stated delivery would need to be during office hours of 9am-5.30pm, yet they choose to come at 7.20am once and 7.30am the second attempt. Customer service is non existent, computer says no.

Go to literally any other appliance selling company who can deliver within reasonable times.

After ordering the Beko chest freezer at the cheapest price I could find I received a telephone call from the company to confirm all details, including the delivery date I had chosen, explain the delivery procedure and offer a reasonably priced collection service (which I did not choose to take up). Emails and texts kept me informed and I was given a 2 hour slot when delivery was expected to take place. On the delivery day, I was able to track the progress of the vehicle on an online map until a telephone call advised delivery would be in approximately 30 mins. The 2 man delivery team put the freezer exactly where I wanted it and took away all packaging. Cannot fault price or service.

Had a problem with my purchase but the staff at customer services were excellent. They sorted the matter out in an efficient and helpful manner. Would definitely use this company again.

Purchased phone, on turning it on it already kept turning off. Faulty. After over 30 e messages still no one has got back to me???? What?

Worst service I've ever known, sent me a broken TV and took 10 days to collect it and 3months to refund the money,not part of the BHS shopping group just using their name

This company is an absolute JOKE. , they delivered a faulty mobile , (galaxy edge) after a week it started dropping calls ,,, then it was typing letters on the screen when they weren't pressed. I sent the phone back to be told it's not faulty after they've done checks ,,, I've asked for a refund and there trying to say I can have one but there take 10% off me ,, I only ordered the phone through this SCAM of a company due to it being cheaper then everyone else , I wonder why that was ??? The customer service staff are rude and all they do is talk over you and make you irate ,, I wish to god I checked the reviews on this site before ordering as I would of went somewhere else . SO DO NOT USE this company to save youself a lot of time and money !!

Wow, what can I say, they cant read or write or get an order correct. Apparently, my order was declined so I went online and ordered from somewhere else. I then get an email saying its been dispatched?? Call up and confirm it was declined so why is it being dispatched to be advised the payment went through. Advised them to cancel immediately. Then get another email confirming again its been dispatched. Message them to be called a liar and they spout some rubbish about their Ts and Cs!! Avoid avoid avoid!!!!

I placed an order on the 20th Dec and paid for expedited shopment. I was not worried about getting the item for Christmas as it was not needed until Dec 30th. On the 22nd it was still not despatched and I was told it would be collected by the courier the next day. On the 24th it was still not dispatched. Emailed on 24th and 27th to be told it will not be despatched intil 30.12. I am most upset as even though we are having a delayed Christmas my daughter will not have a present. If they were honest I could have looked elsewhere but now there is no way I have time. Thanks very disappointed with you service.

Great customer service, quick, honest response, thanks.

They do not list an email address and their eMessage platform does not work properly.

I've sent countless messages and most didn't work, and those that did received no replies.

Getting:
- "Server Error in /HelpDesk Application"
- "Runtime Error"

Unreliable delivery company and poor customer service.
I ordered a dehumidifier from them over a month ago. They claimed they tried to deliver it but I got no delivery note and I was at home all day. Their nearest depo for pick up was 25 miles away from my home. I sent several emails to them trying to sort out a re-delivery but nothing happened. I eventually called them and was accused by the girl on the phone of lying about sending emails to them. The parcel is being sent back to them apparently but still no refund of my money.... now they are threatening to charge me for non-acceptance of the parcel. Makes you want to give up online shopping completely.

Bhs use Dx courier service. No I had not heard of them either. Daughters birthday present. Waited in all day called at 4 pm told had to air til 6 and unable to contact driver. Called at six, they contacted driver. Would be here within 30minutes. Left for her birthday dinner at 7pm. No card through door on return but website showed unable to gain entry.
Sorry but the company is only as good as its delivery service. Bhs never again, of course irony is I paid more because of the name to ensure delivery on time.

I recently purchased a russell hobbs microwave. It arrived on time but when we first used it was faulty and extremely dangerous as was heating up and smelt of burning.
We contacted BHS and they said to bring it into store to replace. When we got to the store they said they could not do anything with it as was a different department to the online BHS.
I contacted BHS again and they said to ring Russell Hobbs directly. I reluctantly did this and they said straight away it is faulty and gave me a code to quote to BHS.
I then did this and said to send the item back which I did.

After they received the item they then said they would need to test the item themselves now... defeating the purpose of me contacting Russell Hobbs whatsoever and said 48 hours they would be in touch.

It took them 2 weeks despite me emailing and calling (getting cut off every time!) before they just messaged to say item refunded and 5 working days nothing else.

Disgusting service, disgusting company, awful messaging service and they do not care either!

STAY AWAY!