Biosagentplus Reviews 20

their user / client database is hacked. i get spam emails send to the e-mail address i only used for them. so they need to be researched.

I purchased this software without checking up on it first.
MY BAD!
A complete scam will lead to "help" phone calls and more money required.

They take your money, thats all they do.
WARNING DO NOT DOWNLOAD OR PAY ANYTHING TO THIS FAKE COMPANY

Faking bios update.
I just updated my bios and it still says i need to update my bios

I downloaded this software via an ad in "HWiNFO" utility. However, it is a scam just like most driver update programs. It claims there is an update for my laptop BIOS, however, it is a brand new Lenovo laptop. I just updated the BIOS through official Lenovo Vantage utility. This program claims there is a new update for me. I did not purchase the full version because of this major red flag and I advise everyone to stay away from it, you will get scammed if you purchase. Based on the other review here, they do not provide the money-back guarantee even though they say they do.

WHy it says FREE when you have to subscribe to download the bios and drivers? SCAM!

this is scam updating bios is free motherboard brand provide updates not you
Your computer is fine All that this program said about the problems and missing files in your pc is a lie

Says it is free on the main screen, choose update driver and it takes you to a page to pay $30

Downlowded Biosagentplus and paidit but never received answeror any reaction to the mailed bios info. Keep your money away from them!!!!!!

Provides fake download link via Wim's BIOS.

I purchased a 1 year licence for their BIOS update service BiosAgentPlus. I know, just by the name of it alone, I should have been warned already. But anyway, I needed some BIOS files for old mainboards, very old, like 30 years old 486 and early Pentium boards. So I checked for these by using their BIOS search on their site, and was very happy when I saw that for 9 out of 10 boards they had a BIOS file available, and even better, all BIOS dates were newer than I had installed on the boards. I could not go to the mainboard manufacturers sites, since many went out of business, so I took eSupport´s offer and signed up for a 1 year plan at 34 Euros. I logged in, went for files and clicked on the download link, but to no avail. All files were bogus, not existant, just an Apache2 webserver test page for every single one of them.
I contacted customer support by ticket. Received a reply the next day, claiming they fixed it. They did not. Still the Apache2 test page.

I assume they just harvested all Mainboard names out there e.g. fro a large list and created a bogus BIOS "download available" result for every single one of them, so when you search for any board, they make sure a result is available, even if it´s not. They then simply wait for the complaints to come in and add the BIOS files manually on a as needed basis by downloading them from the manufacturers page and presenting them to you along with a apology like "oh sorry there was some sort of database error, it has been fixed, please try again". But in my case, they were stuck, since the board manufacturers went out of business for many years, and no files were available to download to their servers.

To learn: Just use a search engine to download your BIOS files, and if you can´t find any, just ask your PC maker/brand service for help. If you are looking for retro/ancient hardware updates, don´t got to their site at all, since they claim to have everything but have most likely nothing more than your very own search turned up already.

Too bad negative stars not possible. Bios Agent does not work, File Cleaner no better than free programs, and "bonus" program rejected by Norton. Could not get refund after multiple requests.
Basically a scam... my bad!

Bios Agent plus is a scam, obviously. I say obviously, because you guys are the same type of people to fall for the Microsoft India tech support or telephone scammers. How dumb do you have to be? You can easily google for a bios, or go to the website of your motherboard manufacturer. I would not TRUST A DOWNLOAD from anywhere else! If they don't show a new BIOS for you to get, or as some here say "my BIOS is 5+ years old" then get a new computer, genius! Otherwise LEAVE IT ALONE! Legacy BIOS's aren't still worked on or updated after many years go by.

I would also never "flash" a BIOS in Windows while it is running. That is dumb. You are supposed to do it at a DOS level or inside the BIOS itself, where there is usually an option to load the .CAP or. BIN or whatever file it is.

You don't need some generic ghetto program with flashy animated .GIF's to update your BIOS, as if it would ever work that way.

I made the mistake in purchasing Bios Agent Plus trusting that I will get an immediate update for my BIOS which the scan said was available however I received an email with the instructions for the update 3-5 days later after my purchase when the BIOS update was no longer needed as I had found the update by other means. I got in contact with their customer support and they are refusing to refund me. Useless piece of software, DO NOT PURCHASE FROM THIS COMPANY!

Look for yourself:
I have send several notes/emails/tickets on the issue.
The H81MPLUS bios is updatable by a newer one which was provided by bioasagentplus. However it was impossible to apply the bios update because none of the tools ran on my Windows 10 system. On the provided bios.zip file there was no utility , no help, no guide except a CAP file available.
On drivers: the system detected 4 outdated drivers. 2 contained .exe and I could update the drivers. 2 other didn't contain correct info and all further updates crashed. I have about 35 years knowledge on I(C)T I asked for help but help was late and inadequate. Sorry, I'm one of your customers which doesn't want to continue with your product(s). Pls refund. Kind Regards.

I really fell cheated. They say they got an update to your Bios. You pay for the subscription and then you receive a mail informing you that "after due consideration of their "experts" they recommend that no upgrade is to be done". Very funny !!!
The Bios is an AMI from 2012 i.e. 4 years old.
Stay far - far away from this outfit.

I totally support what a previous reviewer (Terry Crowdey) has written as most of what happened to him happened to me except I did get a refund - most likely cause I didn't download their supposed update BIOS.

In theory, a service that provides a service such as the one this company depicts might work for some who don't know how to google search or no nothing about accessing their computer's support site but I would not recommend this particular service. They seem to be piggybacking on what use to be a great company (MrBIOS) back in the 90's but from my dealings with them more recently - They are no MrBIOS. The treatment I received was rude, obnoxious and evasive. It almost felt like a one-man team there that thought of no one else but themselves (i.e. no respect for the customer's needs). Everything I have seen thus far on their site is geared toward you, the customer, making a credit card payment to them. Now, if it hadn't been for the fact that Cleverbridge handles all their transactions I would have been worried that my Credit Card information was compromised. I trust Cleverbridge, however, I no longer trust esupport.com. So much so that I am currently designing a website dedicated to the collection of data that will make the potential customer more aware of these people prior to them utilizing their (so-called) services including my e-mail thread with them during my short dealings with them. Bob Kelly was my support tech. I asked questions - they were ignored. I told him of the issues I was having - He told me I was ridiculous. I gave more information as to what I thought I was looking for - that was blatantly ignored. I even included references to the old MrBIOS that I use to deal with - this was ignored. At the end of the day I was given a refund. I was made to feel that the refund was the most important thing to me. It wasn't. I wanted Bob Kelly to know that he should not consider the customer all knowledgeable and treat them as such. I wanted to convey what I was seeing and how I felt. This was not happening. I asked for my issues to be escalated to a manager and after a few irrelevant replies I received a "I am the Manager" and to "Have a nice day" I can almost understand where Bob Kelly was coming from at first because the first e-mail to them was to point out how dissatisfied I was in what I was seeing from the service and that it wasn't what I was expecting and it might have come across as aggressive but in my defense I felt scammed at this point, I didn't appreciate how they told me, while ordering the service, that the cost was this much and once I clicked on the Buy Now button more product was added to my cart - adding another 10$. Yes, there was an option to remove that but I didn't take note of that and purchased. It wasn't until after the fact that I noticed I was stupid and paid 10$ more than what was depicted on the Buy Now screen. Most trust worthy online businesses will add options to buy other products on the final pay screen but will not have selected them for the customer. esupport.com expects to happen exactly what happened to me - not looking at the finer details - to go ahead and purchase. This may not be quite the scam as I felt it was but morals do not come into play with esupport.com. When asked about this strategy I was told by Bob Kelly that you I was given the opportunity to remove these items from my cart prior to purchasing. Bad form in my humble opinion. When you agree to buying something please do not change it to add more items once the client hits the Buy Now screen. Offer other options? Sure. Let the client choose.

I tried the service anyway. I expected a lot more than I received. The service found drivers that were in no way relevant to my system. In fact, it offered the same video drivers for at least 4 chipset/system drivers. I scrutinized everything and found myself not installing any of the drivers I downloaded due to my not trusting what this service was telling me.
I requested a new BIOS from them as well. Now keep in mind I was thinking MrBIOS while I was doing this. Those were the people that offered custom BIOS's that gave you a much better BIOS than what came with your machine. I received a link back from them to a BIOS that was located on my machine's support site - one that I already had but chose to not upgrade to because it didn't offer me anything new or did not fix anything. I asked Bob Kelly why he was linking me this old BIOS and his response was that I didn't have it installed. I told him on two occasions why I hadn't but Bob Kelly had no idea what I was telling him and insisted that I was (essentially) lying to him and that I didn't have it cause if I did it would be installed. I tried my best to make him see that people shouldn't just arbitrarily install new BIOS's that don't provide any positive benefits. He maintained that I should have had it installed. I reminded him about MrBIOS and what I was expecting at which point he ignored me and returned no helpful information at all. I was hoping that Bob Kelly was just one of those support techs that didn't take his job seriously and even tried to convey to him what is expected of him and when that wouldn't fly I requested to escalate to a manager. This went ignored for some time until I finally got back from him that he was the manager. I had a hard time believing this since MrBIOS was such a reputable company and how could that turn into this.

In conclusion, please do consider other options before choosing this company. Everything this company provides can be done with a google search and your results will be more accurate than theirs. Please don't haphazardly update things on your system without knowing the ramifications of doing so. Trust me, these people don't seem to care what they do to your system or have anything in the way of customer support. Be aware of what you are reading too cause this company has set up some agreements with people (I assume with promises of remuneration) such as wimsbios.com, to push their product on you.

bad product and support

I ran my own bios update from the Acer website and installed it however was dated 5 years old, so i looked for another. I have Megatrends bios, followed link from their site to biosupdateagent, ran their scan which said updated bios available. Was charged $40 Australian as soon as i paid was given a Registry Program (not wanted) and no bios. Had to contact support with my computer make and mother board, next day a link Sent to me, the link takes me to exactly where i have updated my own bios. I download anyway, however the file clearly states that it is already on my system and do i wish to Overwrite it. This company has charged me $40 for a bios that i already have. Clearly no matter what their scan tells you there is a new bios. You purchase then there is not one available. You contact support they id your computer and send you a standard link to a normal update. Their scan has NOT ascertained that you already own it. I point this out to support they call it a newer version, when clearly my computer tells me it is a Overwrite required exact copy. I ask for a refund as i clearly am being sold by them my own possession. I am not given a refund and am told i am trying to steal from them a free updated bios. You have got to love the audacity of scammers is all i can say. Do not give them money, it is a scam, i give them zero stars, for product and service.